Not resolved
0 comments

I first called in ten days ago and placed an order, which was easy enough.Until today when I called in wondering why I hadn't been contacted for the installation (which should not take ten days).

They then informed me that they called me three times and left voicemails ( that were never received) and that since I didnt contact them back that they cancelled my order. So I suggested they had the wrong number, but they refused and said that I didn't check my voicemail (Note: the customer is never wrong). So giving them the benefit of the doubt I tried to re-open my order, but they ran into issues with connecting with Direct TV. They then transferred me over to Direct Tv to place an order with them and call back to set up my bundle after I found what I wanted.

When I called back, I asked for the rep I talked to before, and they claimed there was no one there by that name. So I tried to work with that rep and eventually was hung up on because they did not know how to help me. After being hung up on by 10+ other reps after trying to call back again and again, I gave up. The worst customer service I have ever experienced.

If you have an alternative company to go with, I would suggest you do so.Especially being a first time customer, I was shocked for how poorly they all handled situations, even when talking with their supervisors.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of centurylink installation. Centurylink needs to issue a partial refund according to poster's claims.

Other people also mentioned centurylink installation in their reviews. You may find this information helpful for further shopping at Centurylink.

Had an Experience with Centurylink?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Centurylink - Poorest Customer "Service", Most Unreliable Internet Speeds Centurylink "Ever since I moved to a rural area, I have been experiencing daily disruptions of internet service. Come to find out, the entire community is having the same problem. Generally,..." Read more Centurylink - Inability to restore services. Centurylink "Aside from the fact that they are for some reason trying to charge me 110$ a month, for their plan that is currently advertised at 29.99$ a month on their..." Read more Centurylink Sucks Centurylink "We pay $102.49 a month for 1. Plain home phone service. It comes with extra *** which we don't use. We have an answering machine and not interested in 3-way..." Read more Centurylink - Century link trusted this statement way too, too much irrationally. Centurylink "WE NEEDED TO FILE A BBB COMPLAINT AGAINST CENTURY LINK. Century link trusted this statement way too, too much irrationally: “CENTURY LINK MAY CHANGE, CANCEL OR SUBSTITUTE OFFERS AND SERVICES,..." Read more Wayfair - Misleading advertising Wayfair "Wayfair posted an ad on Yahoo Canada listing a ShelterLogic product at 204.99 When I clicked on the link the actual product was $310.99 When contacted they suggested the add..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Lazada Philippines - Paying without the item Lazada Philippines "Yesterday I got my order its Piedras earring two in 1 upon delivery the amount I was paid off in the receipt is with the amount of the other item..." Read more Converse - Worst shoes EVER! Converse "I bought a $60 pair of Chuck Taylor's for both of my sons at the beginning of school in August. It is just now getting to be the end of..." Read more