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1.7

I signed up for one year for $29.99(ish) a month, which I had to set to auto pay. Fine... but I didn't get a bill for 2 months. I called after the first month and they told me there wasn't a bill generated yet (WHAT?). I was told to wait for the bill. After 1.5 months I called again wondering where my bill was. I was told again that there was a bill and that it was $80.00(something). She said I could pay for it online, which is great, but I wanted to see a fricken bill and not just pay them! She said I could make an account online and it would show me a digital bill.

So I tried to set up my account online, but you need some security code. It told me I could get the code from by bill, by chatting with the rep online or by email. I tried email and never received a code, I chatted with a rep, who after about 25 minutes of questions and junk, told me it would be on my bill. I was furious, I keep telling these people, I DONโ€™T HAVE A BILL, NO ONE WILL SEND ME A BILL, WHERE THE *** IS MY BILL, THIS IS THE PROBLEM. Then she had the audacity to ask me to sign up for Verizon or Direct TV through them to or something?

info: How may I help you today?

BXXXX: I need my security code

TXXX L.: It is an amazing day here at CenturyLink! How can I help to make your day amazing BXXXX?

TXXX L.: I will be very happy to help you log into your MyAccount profile. Please provide me with your account number so we can get started.

BXXXX: XXX-XXX-XXXX

TXXX L.: Just to verify that I am speaking with the responsible party on this account, please provide me with your CenturyLink Security Code or your CenturyLink Security Answer. If you have created a Security Answer, the hint that you entered can be provided to you if you do not remember it.

BXXXX: I am asking YOU for my security code, aka i don't have one.

TXXX L.: Sorry, the account number isn't pulling anything up BXXXX.

TXXX L.: What's your email BXXXX?

BXXXX: This is insane! I haven't been able to create an online account and you guys haven't ever sent me a bill and I keep calling and I really just want to pay my bill! Its been over a month of this.

TXXX L.: BXXXX, what's your address please?

BXXXX: SOMEPLACE street s SOMEPLACE

TXXX L.: Thank you BXXXX. Your bill just printed on the 1st. Did you receive it yet?

BXXXX: No!

BXXXX: I called and they said they would resend it and that it would take 7 to 10 days. So I typed my account number into the online bill pay and it says my bill is like 87.00 but I want to see a bill before I pay that, cause that seems wrong

TXXX L.: The code will be on that bill, on the upper right.

TXXX L.: I'm checking your initial order to see if the email was on it.

BXXXX: Okay, but inst there a way I can get it now, cause I don't have much faith that it will show up and I don't want late fees and all of that.

TXXX L.: I'm pulling the bill now to ensure it's there. I see the code was just recently sent out via standard mail.

TXXX L.: Your bill that went out on the 1st does have the four digit security code on the first page top right. You'll also get a separate mailing with it as well.

BXXXX: ok can you give me the code?

TXXX L.: It's on it's way! Your first bill has the 29.95 and you want to set up the autopay and paperless before the 2nd bill cycle.

BXXXX: ...ugg okay thanks.

TXXX L.: I'm sorry BXXXX. I noticed you're not taking advantage of the extra credits bundling Verizon or Direct. What are you doing for TV and cell service?

BXXXX: I dont want any of the EXTRA stuff I want to simply pay my bill....

The bill finally came about 2 months after I signed up for service, and it was higher than expected since Autopay hadnโ€™t been set up yet. Fine, whatever Iโ€™ll pay it, set up auto pay online and be done with thisโ€ฆ so I thought.

I finally was able to get into the online account, with the help of that special, magical security code on my bill. I set up auto pay, and paperless billing.

Then, about 2 weeks later I get an email telling me that Autopay was cancelled or the information was wrong or something? I know the bank info was correct because it makes you type it twice. Anyway, so I logged back in and reset it up.

Then about a week later I get a bill and it says I owe $45.05 for internet (which is supposed to be at $29.99).

I call Century Link again and they tell me the bill is higher because I havenโ€™t signed up for Autopay. I tell them that I did sign up and that it randomly cancelled, I have the email proof, and that I donโ€™t think I should be paying the higher amount since it wasnโ€™t my fault and that I was signed up. She said there was nothing she could do. I asked to speak to a manager, which she said doesnโ€™t exhist. I asked to cancel my account, which she said would cost me $200.00 because of the contract.

I hung up and called back hoping to get a more reasonable person. This guy told me the same junk, that the bill was correct and that he couldnโ€™t do anything. At that point I asked to speak to the legal department, since if this junk continued I would consider legal action (I work at a law firm). He looked for a number for about 15 minutes at which point, he said it didnโ€™t exist. He then transferred me to โ€œCustomer Careโ€.

The Customer Care guy was actually helpful, he listed to a summary of this aforementioned *** and then credited my account. However, of course, we will see if that is actually the case when the bill comes.

I have never hated a company more than this, ever, it is absolutely insane, it seems like a scam to be honest.

Reason of review: Problems with payment.

Monetary Loss: $60.

Preferred solution: I want to cancel my stupid account- without the termination fee! This company is terrible!!.

CenturyLink Cons: Poor customer service, Lies about cost, Dishonesty.

Location: Fargo, North Dakota

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I am going through the same *** *** right now. I can't get Autopay to work at all though.

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