2 comments

Everytime I call CenturyLink there immediate response is to send out new equipment.They are totally unskilled in troubleshooting.

I just spend 15 minutes with a rep persuading her that I did not need to return my modem. Rather than troubleshoot the issue she then insisted the problem with my phone was because I did not use the green phone cable they sent. These people have ZERO training. You can hear them trying to read their script.

There is always a long silence between any questions while they look up the answer.

After I asked for a new rep and was told I would have to call in again, I went to the wall unplugged the jack and then plugged it back and voila I have a dial tone.Please CenturyLink, just disband the world's most poorly trained customer service group and give us all a rebate on our bill.

Review about: Centurylink Phone Service.

Had an Experience with Centurylink?

Write a review

Comments

Terms of Service
Post Comment
Cancel
146378
#457087

Sounds like you've had a poor experience with us. My team would definitely appreciate the opportunity to help you with any technical or billing issues. You can reach us directly here:

TalkToUs@Centurylink.com

Be sure to include the details of the issue as posted here, but also your account number and phyiscal address so we can look into this for you.

Thanks!

-Doug :p

Anonymous
#456227

Centurylink is ok with me

You May Also Like

Centurylink Internet Review from Renton, Washington Centurylink "Century link is a scam company! I asked for the service and it never worked! Not once! I had to go back to Comcast to get internet! Now they sent..." Read more Centurylink - INNITIATING A CLASS-ACTION LAWSUIT. NEED PEOPLE!! Centurylink "4 years ago we started with Century Link in Las Vegas. Loved it. Had Prism TV. Loved it as well. Moved to Florida and immediately called Century Link. Found out..." Read more Centurylink - Century link trusted this statement way too, too much irrationally. Centurylink "WE NEEDED TO FILE A BBB COMPLAINT AGAINST CENTURY LINK. Century link trusted this statement way too, too much irrationally: “CENTURY LINK MAY CHANGE, CANCEL OR SUBSTITUTE OFFERS AND SERVICES,..." Read more Refund of Charges for Equipment from Centurylink Centurylink "During the last week of December 2015, we decided we had enough of the $170/month bills from Centurylink. Paid final bill in full in January after cancelling my service..." Read more Safe Step Tub - Never so dissapointed! Safe Step Tub "I was told by the Manager/Supervisor of *Safe Step Walk in Tubs Canada* that if I said anything about this that I would be charged with slander...how can the truth..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more Gnc - No consistency in product Gnc "I work overseas so I purchased all of my vitamins at one time which was close to $1000.00 and in my mega-man vitamin packs were a mismatch of vitamins. Some..." Read more