Update by user Jun 21, 2013
UPDATE: After telling Century Link not to set up direct billing until bills straightened out, they illegally used the credit card number given to them for the (original shipment of modem 21.77) for over $200.00. I will later list all the calls and continuing hassles created by Century Link.
If a bundle is a bundle - (one agrees to pay for 2 or more services together) and the agreement was made with Century Link, why did a 'bill collector' call from Direct TV at 8am MEMORIAL DAY WEEKEND ON SUNDAY? My mother is ILL over this situation. ALL I CAN SAY AT THIS POINT IS >>> EVEN IF YOU HAVE EVERYTHING IN WRITING - THE COST OF MONTHLY SERVICES (CENTURY LINK BUNDLE WITH DIRECT TV) WILL NOT BE WHAT YOU HAVE BEEN TOLD unless you have agreed to pay whatever whenever. BEWARE.
I am forwarding this complaint to Century Link as I finally got the email address of a supervisor in their 'escalation dept'.
ALL I can say to them now is COME GET YOUR EQUIPMENT. If marked as BS it will be a Century Link employee like the one who cut off our internet services around midnight a couple of days ago to create another hassle.
Original review posted by user May 21, 2013
My 80-yr old mother (fixed income) needed a less-expensive internet and TV service. She asked me to help.
I went on to Century Link's CHAT (which is printable) so there would be no confusion if the Century Link/Direct TV bundle seemed like a service she would prefer and there would be NO confusion about the costs. Robbin S. and I chatted on Century Link for some time. I exlained there would be (3) televisions to be hooked up and the main one of the (3) would be a smart tv which would be purchased after my elderly mother made her decision as to which company she selected.
Robbin S. (in writing on chat) quoted hooking up internet service and direct TV for 3 rooms, help with connecting the smart tv's wifi (involved only putting in the ten-digit wifi number). The monthly bill would be 60.98 including taxes and everything. The installation charge would be 55.92.
The first bill would be 108.80. PLUS we were to receive a $25 visa card. The contract would be for one year. All my mother needed to do was pay 21.77 right away for shipping and handling of the modem (which i assumed was internet modem - didn't know it was for Century Link to ship a modem to Direct or something (discovered in arrears).
Direct showed up a day late (which was okay although we had discontinued the other service on the day prior). Direct said their work order was to set up one tv with a 2-yr contract and each additional TV would be at an additional charge of which we did not agree to as had all charges and everything in writing. Well here starts the some of the mess. Could go on forever about this but at least the Direct customer service people and technicians were nice.
Civility in not in (most) Century Link's customer service reps vocabulary (in my opinion). OK, no internet service still. Called Century Link to find out why no internet service and was told 'someone' must have marked it off the list as it had been reported as completed. Eventually a Century Link technician showed up to hook up the internet and nicely enough put the ten-digit wifi number in the smart tv.
He couldn't get the computer to hook to the internet. He stated that probably because our other internet service had been off (over a week) that our computer had piced up a virus during that time and we needed a new computer. He gave us his personal cell phone number and said he would come back after work one day and hook up internet after we purchased new computer. Nice guy but my elderly mother upset that she needed a new computer.
The very next day I worked on my mother's computer, disconnected the modem from prior internet service and kaboom, no virus, no new computer needed. Duh? I 59 yr old and am not tech savvy at all. Expecting our first bill to be as promised, very shocked when bill was 161.90 just for internet service.
Called Century Link, adjustments made re-agreed to paying with installation and everything 109.07, future total bundle bills 61.94. Now my mother received another bill expecting it to be 61.94 and it for 248.81. I could go on and on about the 20 or more conversations by either myself or my mother with Century Link and/or Direct TV. Century Link likes to play bait and switch.
Everything is the fault of Direct. I agreed to original terms with Century when I bundled for my mom. Never understood why we had to keep talking to Direct about problems - yes, there were (seemed like) a ton(ish) of calls but that will come out later. I have noticed complaint after complaint after complaint about Century Link and think its time we get together and PUT A STOP TO THIS.
I believe although not an attorney that companies are liable for 3 times the 'damage' under the Fair Trades Act. I wish I had NEVER EVER heard of this bundle bull and never heard of Century Link.
I don't like EXTREME CONTINUOUS hassles and higher blood pressure from this. LETS GET TOGETHER AND FIGHT !!
Product or Service Mentioned: Centurylink Bundle.