Newport,North Carolina
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Bought a house, called to change service, finally got them to come out, but no internet, they had the line hooked up, but incorrectly, trying to contact someone is a joke. All I wanted was internet, now I'm being billed for a line I don't have, a late for service I've only had for a month.

My original deal was 34.99 a month, my bill this month is 113.71. I have a reconnection fee for a line that didn't work, it just goes on and on. Oh and I'm paying for a month I couldn't even use. If I try to leave, they want 200.00 more dollars.

What can I do? How can I get out and away from this so called business?

Product or Service Mentioned: Centurylink Internet Installation.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Let the company propose a solution.

I liked: When it worked.

I didn't like: Never getting any customer service when i call.

Company wrote 0 private or public responses to the review from Dec 04, 2015.
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