Centurylink - They keep putting invented charges on my bill, I never get the bill I was promissed. EXTORTION!
When signing up with Century Link over the phone for their Internet only service they were offering for $24.95/month I specifically stated that I will be using my own modem, and they don't need to send me any modem. Nothing else I asked to be added, only the internet service.
Next day I receive an update over the email that my modem was shipped providing me with the tracking number. When I emailed customer service about this I was told to receive the modem and send it back using UPS. They wanted me to fix the problem for them, so I thought, but I simply refused the UPS delivery and notified customer service about my action. They said they received the modem back.
When I received my first bill I was infuriated. The bill was for $56.01. When I looked in the details it was not clear at all what charges were applied, because it was so confusing, almost impossible to make sense of. Later I recognized that I was charged for modem shipping and model rental! I sent another (third) request to fix my situation. I was responded with the message that my bill was fixed and I was given credit for the modem charges.
After a day or two I looked at the bill again online and there were no changes to it. There was still the same amount (56.01). I sent another email requesting a new bill reflecting the adjustments. They said that the bill is fixed and I will receive the credit within two months! I decided to wait until adjustments are applied and refused to pay now. I didn't believe the credit was applied and couldn't trust them after what already happened.
In my second bill I see new charges totalling $38.56. I see the credit of 25.59 for modem charges applied to my first bill, but I notice other unknown charges: CenturyLink @Ease™ $9.99 and late fee of $6. CenturyLink @Ease charge was also applied in the first bill, but because of bill's complexity I didn't notice it. (This practice to confuse customer with the complex bills amazes) Anyway, I didn't sign up for CenturyLink @Ease in the first place. I didn't know what it was and no one explained that to me. They just added it to my account without my approval.
Late fee is another surprise charge that was applied to my new bill. I didn't pay my previous bill because I didn't have a clear understanding of what I'm paying for and how much. They decided that was my fault that they didn't provide me with the corrected statement and charged me late fee.
My experience with Century Link is surreal. I had never imagined something like this would exist in practice. It seems Century Link desperately tries to confuse and mislead me, to act without my approval to make bill higher, something completely different from what is advertised. It cannot be legal, and there must be a way to control them. I'm very tired and disturbed, I'm looking for a legal advice and any other way to leverage this company.
Product or Service Mentioned: Centurylink Internet Service.
Monetary Loss: $50.