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We are paying for 12Mbps, and we never get above 8Mbps. The modem always says we're getting 12+Mbps, and that is the number the tech support always references to when stating that our internet seems to be fine on their end.

After over 10 calls and getting nowhere, I called them again, waited until they said they were 'checking' everything from their end. I unplugged the modem from the DSL line completely without telling the tech support, just to see what they would say. They then said, "Your internet connection appears perfectly fine." I then told him I've had my modem unplugged for about five minutes. There was a long pause, then he asked if he could put me on hold.

I consented, then after 3 or 4 minutes, he got back on the line and proceeded to set up an appointment with me to have a technician sent out. We eventually got them to replace the router, but the problem isn't resolved at all. We even paid to have a dedicated phone line run from the box directly to the modem, completely bypassing the house's wiring, all to no effect. I should note that the lowest speed I've noted yet was 0.74Kbps, which was pitiful 10 years ago.

Additional details: All speed tests were carried out by using CenturyLink's own speedtester located on their support website at ctlhelp.com. I have several years of computer experience, including use, building, and repair (I'm typing this on a gaming computer I built completely from scratch in under 30 minutes) and I am currently a Computer Science student at an accredited university.

Location: Salt Lake City, Utah

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Yeah I'm sure since he was able to get so much help from Century Link before, he'll definitely get help from a random "Tom from Century Link" on pissedconsumer.com. ***.

CenturyLink

Hello,I am sorry that you're having internet trouble. Our team would like to help. Please send us your account information via talktous@***.com and we'll assist.Thank you,TomSocial Media ManagerCustomer AdvocacyTalkToUs@***.com

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