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1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
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Long story short: I cancelled within their "satisfaction guarantee" period because I was sold a package that didn't exist, and couldn't be provided. After many hours on the phone with customer service, refund checks being issued from them to me, and bills being sent from them to me that were confirmed to be erroneous by their "finance department", they sent me to collections for $280. I told my whole story, with links to my recorded phone calls (scrubbed) uploaded to youtube, here: https://fdlfcl.wordpress.com/ This site is requiring me to enter at least 100 words; please trust that the link and recorded phone calls mentioned above should provide enough credibility to my claim that CL is simply, the worst.

Review about: Centurylink Deal.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Full refund.

I liked: Technicians.

I didn't like: Being sold products that dont exist, Customer support, Billing.

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