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was told to come on this web site to get label to return my non working modem... nowhere, did I see, how to do that! . had to go to best buy and by my own....not happy!!! JUST SEND ME LABEL PLEASE!!! order number N00443613 MODEM DID NOT WORK RIGHT OUT OF BOX...the...
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Company wrote 0 private or public responses to the review from Nov 12.
Anonymous
Anonymous

If you are dissatisfied with CenturyLink, please sign my Change.org petition, which was a last resort after facing the nightmare of CenturyLink's circuitous customer service p...

3.8
I didn't like
  • Poor quality
#1398698
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We have had CenturyLink (landline and internet) for the last 17 years when it was originally GulfTel, then CenturyTel and now CenturyLink. Only in the last month have we had terrible trouble with our internet. I work from home and use LogMeIn. Keep dropping my...
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Company wrote 0 private or public responses to the review from Nov 12.
Anonymous
Anonymous

If you are dissatisfied with CenturyLink, please sign my Change.org petition, which was a last resort after facing the nightmare of CenturyLink's circuitous customer service p...

1.2
I liked
  • Service tech repairman
I didn't like
  • Being told that we would have 80 mmps and not available here
  • Quality of our upgraded service
  • Customer service and support
#1398570
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We live in rural Minnesota. Many, many times over the past years we've had problems with our phone and internet service from Centurylink. Two years ago we disconnected our internet service after learning we were in an "exhausted broadband area" from the Cenurylink...
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Company wrote 0 private or public responses to the review from Nov 12.
#1398553
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Centurylink - Lying not getting Bill correct

Lie about bills late charges because you dont get paidof the end of month them 16 for not paying partical on boll
Company wrote 0 private or public responses to the review from Nov 08.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
#1396398
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I have been contacting Century Link for well over two years now regarding my inconsistent internet speeds. I may get 5mb one week and 1mb the next. Then it will go out for a week or two before technicians come out. I have had at least 10 different technicians come out...
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Company wrote 0 private or public responses to the review from Nov 03.
Anonymous
Anonymous

I have the same problems! Internet never works for long ! I’ve had too many service technicians to count and tons of repair tickets !

1.0
#1393618
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Wed. 31st Oct. (yes, Halloween) we lost residential phone and internet service from CenturyLink. Use cell to call service. passed around till I insisted talking with person(s). Told We needed technician to come out; earliest "appointment" would be Friday between 8am...
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Company wrote 0 private or public responses to the review from Nov 02.
2.6
I didn't like
  • Lack of response and accountability of my install
#1392982
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Four weeks ago Century link was supposed to install a modem. We are still waiting. Since then has been one excuse after another. They have missed scheduled visit(s) where we waited all day. They then lied about it. Now they are telling us it will be another ten days...
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Company wrote 0 private or public responses to the review from Nov 02.
1.4
I didn't like
  • Customer service
  • Lying to us
  • Price increase
#1392941
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I returned Century Link Moten on 15 Oct,18 at the CL office in Fayettevill,NC. I started Spectrum Internet on 1 Oct 18. I was not satisfied with Century Link constanly emailing me, even tho MY BILL HAS BEEN PAID AND CL line disconnected in early Oct.. Contact the...
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Company wrote 0 private or public responses to the review from Oct 29.
#1390721
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For years, CenturyLink, formerly Qwest, has only delivered 3mbps of internet speed while we have always paid for 7mbps. Upload speed is 125kbps. You can only talk to CenturyLink reps in the Philippines on weekends and they don't speak good English. Getting a tech to...
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Company wrote 0 private or public responses to the review from Oct 28.
#1390188
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Illegally stole money from me after my account was closed and gave me the run around to avoid dealing with it when I confronted them about it. I had been a customer for over 6 years. I cancelled services on the day my contract ended, but I made sure to schedule...
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Company wrote 0 private or public responses to the review from Oct 24.
Anonymous
Anonymous

Why did you not contact your credit card/financial institution to dishonor any further attempted charges from this (former) supplier ? You should always do this at the end of ...

1.2
#1387888
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