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I don't normally do this having worked in customer service and taking escalated calls, but I do not recommend using CenturyLink's services. I enjoyed their internet, never had a problem. I paid my bill on time every month, never bothered them with anything. I even...
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Anonymous
Anonymous

I faced an ETF too, but I researched the options. If being faced with it because of my contract, I just put my account on vacation hold. They say they can do this for 8 months...

Anonymous
Lila63

I received a collection notice from CenturyLink yesterday. It was for an account that I wasn't even aware of and I had no idea I was delinquent. The collection agency said it...

#447752
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I've been with the same internet provider for about 5 years. They started as Sprint, became Sprint/Embarq, then I think another buyout, then finally Centurylink. The problem has been around since the very beginning. My internet constantly drops out during random...
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Anonymous
Anonymous

same issue here... very frustrating.

SubstantialCavalierKingCharlesSpaniel
SubstantialCavalierKingCharlesSpaniel

*** Centurylink. They have a monopoly on internet on my street; we have called *everyone* that offers internet of any kind, including satellite, which is ludicrously expensive...

#244190
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The best way to return a modem from CenturyLink is to do Live Chat to get you shipping label sent to you. It is a prepaid label sent by CenturyLink. At the end of the conversation do not close the chat box. Go to Snipping Tool in your accessories on your computer and...
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Anonymous
Brenda Vega

I need a label send to my home,so I can returned a modem,century link send me two and I need to send one back.My address is Brenda vega,605 oak street,Fuquay Varina,IF 27526,m...

Anonymous
Aubrey

Sooo what are the exact cables needed to qualify as a completed return? It doesn’t say anywhere on the website...almost like they want you to miss something.

#603227
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After 10 years we decided to cancel our service with CenturyLink (formerly Qwest), and they have made it an absolute hassle! After having to make repeated phone calls to them for ridiculous things (needing to call several times just to get all my services cancelled...
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Anonymous
ANGELA

SAME EXPERIENCE WITH THEM THEY REFUSE TO REFUND CHARGES CLAIMING I NEVER CANCELED...HAVEN'T HAD SERVICE SINCE JULY 5, 2017 STILL BILLING ME 9/20/2018 DISGUSTING. ONE MAN SAID ...

Anonymous
Anonymous

I have experienced similar issues. They still owe me two months worth of service they charged me for after I had cancelled. Had to call multiple times to have them cancel and ...

#274750
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My 80-yr old mother (fixed income) needed a less-expensive internet and TV service. She asked me to help. I went on to Century Link's CHAT (which is printable) so there would be no confusion if the Century Link/Direct TV bundle seemed like a service she would...
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Anonymous
Anonymous

Scammers. Please do not fo business with CenturyLink. The only way they will change their dirty tricks is to hurt them with giving them no business.

Anonymous
Kim

How do I join this law suit ? Century Link has my account under another person I don't know who he is. I asked why is my bill so high they transfer me at least that what the a...

#410825
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When signing up with Century Link over the phone for their Internet only service they were offering for $24.95/month I specifically stated that I will be using my own modem, and they don't need to send me any modem. Nothing else I asked to be added, only the internet...
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Anonymous
John T

me, too!Just discovered...and it's an awful nuisance...won't go away..

Anonymous
Sandra

I agree with the entire post! Centurylink has continued to extort money from me with $5-$15 extra, unknown charges on my supposed "fixed" monthly rate! I am considering a ci...

#468818
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I am exacerbated with all my hours of trying to correct Century Links incorrect account information. I have had some CS agents treat me as if I'm a 3rd class citizen. First off the bundle services with other companies like Directv. Right out of the gate on the date of...
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1.1
#1330196
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Centurylink - Download speed SUCK
Centurylink - Download speed SUCK
Centurylink - Download speed SUCK
Centurylink is SUCK. Download speed is 1.5 and dropping to 0.3 I cannot use, only service in my area :( Maybe just disconnect and done. You cannot stream anything with 0.3 mb/s check the attached photo. Centurylink say no problem for my area :) yes that is a way is...
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1.0
#1305868
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Centurylink - Garbage Equipment
He "Ron"finally install everything..now checking speed and router doesn't deliver .i dont think its brand new may be refurbished. 20mins later tweaking and teying to figure out how to make it work. I just told hom forget about it. Ill use my linksys Velop and it work...
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2.7
#1312675
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I've been a customer with this company for almost 8 years. After the first 2 years the billing kept changing...going up. A few months ago I cancelled their Prism TV service because of the billing issues, but kept their internet service. They gave me a guaranteed price...
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Anonymous
Judy

For nearly a year now whenever there is a power outage or even a split second power surge the phones in my neighborhood go out. We have all been calling and complaining from t...

#1300047
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