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I've been with the same internet provider for about 5 years. They started as Sprint, became Sprint/Embarq, then I think another buyout, then finally Centurylink. The problem has been around since the very beginning. My internet constantly drops out during random...
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Company wrote 0 public responses to the review from Jun 19, 2011.
Anonymous
Suzanne Craig

An FYI: I called Dish Network, again, to describe my frustration at the multiple daily Century Links drops on my Internet and learned something that may or may not be helpful....

Anonymous
Suzanne Craig

I've been having the exact same problem, since around Oct. 2018. Possibly earlier than that but not as frequently. I have my Internet, landline & TV bundled with Dish Network ...

#244190
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I don't normally do this having worked in customer service and taking escalated calls, but I do not recommend using CenturyLink's services. I enjoyed their internet, never had a problem. I paid my bill on time every month, never bothered them with anything. I even...
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Company wrote 0 public responses to the review from Sep 18, 2013.
Anonymous
Anonymous

I faced an ETF too, but I researched the options. If being faced with it because of my contract, I just put my account on vacation hold. They say they can do this for 8 months...

Anonymous
Lila63

I received a collection notice from CenturyLink yesterday. It was for an account that I wasn't even aware of and I had no idea I was delinquent. The collection agency said it...

#447752
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The best way to return a modem from CenturyLink is to do Live Chat to get you shipping label sent to you. It is a prepaid label sent by CenturyLink. At the end of the conversation do not close the chat box. Go to Snipping Tool in your accessories on your computer and...
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Company wrote 0 public responses to the review from Mar 03, 2015.
Anonymous
Susan

I spoke with CenturyLink about returning my modem, was given instructions and was able to use the company's website to print out a shipping label. However, a week after sendin...

Anonymous
Eileen

I have been trying to return a modem for over a month and every time I attempt to print a label online it says my account number is not valid. That is funny. They seem to have...

#603227
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After 10 years we decided to cancel our service with CenturyLink (formerly Qwest), and they have made it an absolute hassle! After having to make repeated phone calls to them for ridiculous things (needing to call several times just to get all my services cancelled...
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Company wrote 0 private or public responses to the review from Nov 13, 2011.
Anonymous
ANGELA

SAME EXPERIENCE WITH THEM THEY REFUSE TO REFUND CHARGES CLAIMING I NEVER CANCELED...HAVEN'T HAD SERVICE SINCE JULY 5, 2017 STILL BILLING ME 9/20/2018 DISGUSTING. ONE MAN SAID ...

Anonymous
Anonymous

I have experienced similar issues. They still owe me two months worth of service they charged me for after I had cancelled. Had to call multiple times to have them cancel and ...

#274750
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My 80-yr old mother (fixed income) needed a less-expensive internet and TV service. She asked me to help. I went on to Century Link's CHAT (which is printable) so there would be no confusion if the Century Link/Direct TV bundle seemed like a service she would...
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Company wrote 0 private or public responses to the review from May 21, 2013.
Anonymous
Anonymous

Scammers. Please do not fo business with CenturyLink. The only way they will change their dirty tricks is to hurt them with giving them no business.

Anonymous
Kim

How do I join this law suit ? Century Link has my account under another person I don't know who he is. I asked why is my bill so high they transfer me at least that what the a...

#410825
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When signing up with Century Link over the phone for their Internet only service they were offering for $24.95/month I specifically stated that I will be using my own modem, and they don't need to send me any modem. Nothing else I asked to be added, only the internet...
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Company wrote 0 public responses to the review from Jan 05, 2014.
Anonymous
John T

me, too!Just discovered...and it's an awful nuisance...won't go away..

Anonymous
Sandra

I agree with the entire post! Centurylink has continued to extort money from me with $5-$15 extra, unknown charges on my supposed "fixed" monthly rate! I am considering a ci...

#468818
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I signed up for internet service with CenturyLink and they offered $100 reward / rebate Visa card. Now they appear to be refusing to honor this reward. They sent me a post card and told me to register to get my reward. I have tried more than 5 times to redeem the...
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Company wrote 0 private or public responses to the review from Aug 03, 2015.
Anonymous
Jac

I got the package promised $500.00 in July received $100.00 no luck with $ 400.00. Keep calling almost 5 months can’t believe Centurylink is scamming customers AND getting awa...

Anonymous
Juan

Well I just got off the phone with century link was Told the promotion was over in August that there team would look into it well I guess there goes the 100 $ rewards card pro...

1.0
#676796
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I am exacerbated with all my hours of trying to correct Century Links incorrect account information. I have had some CS agents treat me as if I'm a 3rd class citizen. First off the bundle services with other companies like Directv. Right out of the gate on the date of...
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Company wrote 0 private or public responses to the review from Aug 15.
1.1
#1330196
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Centurylink - Download speed SUCK
Centurylink - Download speed SUCK
Centurylink - Download speed SUCK
Centurylink is SUCK. Download speed is 1.5 and dropping to 0.3 I cannot use, only service in my area :( Maybe just disconnect and done. You cannot stream anything with 0.3 mb/s check the attached photo. Centurylink say no problem for my area :) yes that is a way is...
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Company wrote 0 private or public responses to the review from Jul 17.
1.0
#1305868
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Centurylink - Garbage Equipment
He "Ron"finally install everything..now checking speed and router doesn't deliver .i dont think its brand new may be refurbished. 20mins later tweaking and teying to figure out how to make it work. I just told hom forget about it. Ill use my linksys Velop and it work...
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Company wrote 0 private or public responses to the review from Jul 25.
2.7
Product
#1312675
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