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I don't normally do this having worked in customer service and taking escalated calls, but I do not recommend using CenturyLink's services. I enjoyed their internet, never had a problem. I paid my bill on time every month, never bothered them with anything. I even...
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Anonymous
Anonymous

I faced an ETF too, but I researched the options. If being faced with it because of my contract, I just put my account on vacation hold. They say they can do this for 8 months...

Anonymous
Lila63

I received a collection notice from CenturyLink yesterday. It was for an account that I wasn't even aware of and I had no idea I was delinquent. The collection agency said it...

#447752
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I've been with the same internet provider for about 5 years. They started as Sprint, became Sprint/Embarq, then I think another buyout, then finally Centurylink. The problem has been around since the very beginning. My internet constantly drops out during random...
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GapingAlaskanMalamute216
GapingAlaskanMalamute216

Having the same problem since July 2018. Every night at 10:10 pm the modem disconnects and will not reboot for hours. I have 1 pc connected via ethernet and thats it. They hav...

Anonymous
bchap

This wont fix all of your issues in this thread, but you can try this: Open your network settings on computer (Ethernet or WiFi) Right click, open properties Click Advanced ta...

#244190
Reply to reviews
The best way to return a modem from CenturyLink is to do Live Chat to get you shipping label sent to you. It is a prepaid label sent by CenturyLink. At the end of the conversation do not close the chat box. Go to Snipping Tool in your accessories on your computer and...
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Anonymous
charliehackit

This customer is clearly pissed . I had a similar experience returning a modem to CenturyLink . I put their label on the return box and shipped UPS . I thought all was fine un...

Anonymous
coruna rector

Called for two weeks to have a label and box sent to so 8 could return modem and still havent received anything but they had the nerve to send me a bill, when them selves didn...

#603227
Reply to reviews
After 10 years we decided to cancel our service with CenturyLink (formerly Qwest), and they have made it an absolute hassle! After having to make repeated phone calls to them for ridiculous things (needing to call several times just to get all my services cancelled...
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Anonymous
Anonymous

I have experienced similar issues. They still owe me two months worth of service they charged me for after I had cancelled. Had to call multiple times to have them cancel and ...

Anonymous
LISA

Horrible company .called again and again but could not cancel service.this company is above the law?

#274750
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My 80-yr old mother (fixed income) needed a less-expensive internet and TV service. She asked me to help. I went on to Century Link's CHAT (which is printable) so there would be no confusion if the Century Link/Direct TV bundle seemed like a service she would...
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Anonymous
Anonymous

Scammers. Please do not fo business with CenturyLink. The only way they will change their dirty tricks is to hurt them with giving them no business.

Anonymous
Kim

How do I join this law suit ? Century Link has my account under another person I don't know who he is. I asked why is my bill so high they transfer me at least that what the a...

#410825
Reply to reviews
When signing up with Century Link over the phone for their Internet only service they were offering for $24.95/month I specifically stated that I will be using my own modem, and they don't need to send me any modem. Nothing else I asked to be added, only the internet...
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Anonymous
John T

me, too!Just discovered...and it's an awful nuisance...won't go away..

Anonymous
Sandra

I agree with the entire post! Centurylink has continued to extort money from me with $5-$15 extra, unknown charges on my supposed "fixed" monthly rate! I am considering a ci...

#468818
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I've been a customer with this company for almost 8 years. After the first 2 years the billing kept changing...going up. A few months ago I cancelled their Prism TV service because of the billing issues, but kept their internet service. They gave me a guaranteed price...
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Anonymous
Judy

For nearly a year now whenever there is a power outage or even a split second power surge the phones in my neighborhood go out. We have all been calling and complaining from t...

#1300047
Reply to reviews
I have a documented credit of $770.18 that Century link refuses to return. I called them shortly after I ported my home phone to my cell phone provider to save $60.00 a month. The telephone was ported on 25 April 2018. I called and was was told that the credit would be...
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Anonymous
Anonymous

Fool, someone owes you $770.16 and all you have done is CALL ? That is the most lame response you could have offered. You must issue a written demand, complete with complaint ...

1.5
I didn't like
  • Punishes customers who are trying to save money
#1298620
Reply to reviews
Centurylink - First day of service and what a circus so far
Centurylink - First day of service and what a circus so far
Centurylink - First day of service and what a circus so far
Centurylink - First day of service and what a circus so far
Centurylink - First day of service and what a circus so far
1.Ordered service on May 10th which they couldn't start service until the 18th (only should have to initial the phone line which is the only service they provide in my area in the year 2018?) 2. Paid for there router/modem also on the 10th which I was told by them was...
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1.2
#1259233
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Centurylink - Download speed SUCK
Centurylink - Download speed SUCK
Centurylink - Download speed SUCK
Centurylink is SUCK. Download speed is 1.5 and dropping to 0.3 I cannot use, only service in my area :( Maybe just disconnect and done. You cannot stream anything with 0.3 mb/s check the attached photo. Centurylink say no problem for my area :) yes that is a way is...
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1.0
#1305868
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