CenturyLink

Have had problems since day one of trying to get the service connected and only got worse from there. Currently I am going through issues with billing and their negligent people.

I paid my Dec payment on the 5th of the month and then my internet service was discontinued on the 13th due to no payment. How is this possible? I have proof that everything was paid but after shut off ive tried to get it turned on again. To no avail however because when I contact them they are full of excuses for payment.

I've heard that I disputed the charge, money was refunded, insufficient funds, and so much more. None of which are fact. I paid and they shut it off. I'm 63 years old and on SS benefits so I don't have any extra money to pay for the service several times a month to keep my service going.

My bank account reflects the money was taken from it and never was a refund even attempted on their behalf to my account ever. What kind of BS is that. They are liars and thieves and expect me to roll over and pay again and again for one line of service. Well they are wrong about me.

I'll never stop until my money is returned. I have a new company now and it seems ok so far.dont waste your time or money with CenturyLink.

Tuesday, April 28th I lost internet access. Then I tried to contact customer service, which didn’t answer.

I called back, and then a robot went through stupid system questions. After that, I was transferred to a live person ... that was a lineup ... they offered to call me back, keeping my lineup list.

After 24 hours, they never called back. As I was free from holding my waiting list, I tried the chat robot, which put me on the line up waitlist #106. After 2 hours of no internet, I was still #46. Great, right?

After 2 hours, something appeared on the Century website to say they have internet in my area. What a loopy system they have. I worked 15 years as a customer service manager. It was so easy to post online where they have disrupted services.

All companies have failed services in certain areas.

So I give a 0 star or stars for their web service updates. Never lie to an angry customer; they will go to another internet provider.

Landline doesn't work. Call Century customer service. Wait 3 hours, still on hold. Go to online chat. Get repair ticket number and text message setting date for technician. Get text the day before saying tech will come with 4-hour notice. Then get text saying 4-hour notice can't be provided, but tech will come between 8 and 5. Tech never comes.

Get another ticket. This time get text messages saying tech is on his way. Then text saying tech is on the property. No tech. My neighbor even got a text saying the tech was in his house!!

Try a third time. Get another ticket number. When I ask why there was no response to the previous two tickets (I provide the numbers), the chatbot says, 'I have no record of a prior ticket.' Having just watched the movie 'My Cousin Vinny,' I respond, 'What would the correct ignition timing be on a 1955 Bel Air Chevrolet, with a 327 cubic-inch engine and a four-barrel carburetor?' Response from the chatbot: 'I have no record of a prior ticket.'

Oh, did I forget that if you try to look up your ticket number on the CenturyLink website where you have an account, you get a message that says, 'No prior appointments,' or something like that.

After 2 months, all of a sudden, the phone started working again. I have no idea why.