CenturyLink Reviews and Complaints
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7
Issues
resolved
2,752
Total
reviews
$1.5M
Claimed
losses
$1.9K
Avg
loss
340K
Page
views
What was your experience with CenturyLink?
Customers don't like
- Customer service
- Lack of cooperation
- Professionalism of manager
Customers like
- When it worked
- Quality of internet
- Service online payment ability
I have had internet service at my current locatuon with this company about 9 months now. During the install the tech found out the fiber optic/service/internet out sender thingy closes to my residences does not work. So they ran a line accross the street (literally)...
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HAS ALWAYS BEEN SLOW, CANT DO ANYTHING, HAVE HAD ENOUGH, KIDS CANT DO HOMEWORK, PAGES WONT LOAD, HAVE HAD THEM TO OUR HOUSE SEVERAL TIMES, CENTURYLINK DOESN"T CARE, THEY WON"T RESOLVE PROBLEM, SLOW < SLOW < SLOW< SLOW < SLOW< SLOW < SLOW < SLOW < SLOW < SLOW < SLOW <...
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I contacted century link in Sep, 2017 to disconnect on Oct 22 due to my move. They promised I would get final bill after the last billing cycle. I did not get such a bill. I continued to get billed. I called four times since then to get the situation straightened out....
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Was not verbally told of a contract they said I entered into. Been a customer for 39 years. Had my internet downgraded because of job layoff 5 months ago. Called today to have internet disconnected because of still unemployed. Told it will cost me $200.00 because I...
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CenturyLink - Don't use my driveway as your personal parking lot.!!!!!!!!
Today 4/13/2018. Ne Mc Willams Bremrton WA.98311. My driveway is not a parking space for u to use . Ecpecalily when I don't even use your services... You guys are terribly Bad internet providers.. please have your technical team use the parking spaces of the homes that they are Here for not just anywhere they please.... Or I'll call the BBB... Thanks for your consideration.
Is calling for billing screw ups or service issues every 90 to 100 days too often? This last one, I called to find out why my bill went up 20% and why I didn't get credit for service interruption of almost two weeks. It was too much for the first operator, so she...
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After 26 years of being a faithful customer and putting up with horrible billing practices and even worse phone help, I am my wits end. Again. Poor Prism TV service, bad billing practices and ridiculous phone excuses again. When I agree on pricing I expect to pay that...
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I didn't like
- Disappearing discounts and poor customer retention practices
CenturyLink - Worst customer service ever!
Contacted them multiple times and nothing gets done. Had the nerve to say a technician was at my home and no one ever showed. Do not do business with them!!!
No one seems to be willing to investigate reasons for DSL dropping out periodically. Also, "Price for Life" deal promises higher DSL but does not deliver. Technical support does not seem to accept that the issues are on their side of the line, when pings, SNR vary from...
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I didn't like
- Service and customer service
- Extreme poor customer service
Similar to CenturyLink
CenturyLink - I left 1 star not 2
I just did the last review.i never left 2 stars.they arent that good.i couldnt leave a minus 1...3.24 mb I could walk my emails faster
I also have same issues with still getting a bill, 4 months after moving out. I call century link to be told that they cannot get into a closed account, but they can see that ...