Centurylink Reviews and Complaints
Add to comparison
8
Issues
resolved
2,805
Total
reviews
$1.5M
Claimed
losses
$1.9K
Avg
loss
360K
Page
views
What was your experience with Centurylink?
Customers don't like
- Customer service
- Lack of cooperation
- Professionalism of manager
Customers like
- When it worked
- Quality of internet
- Service online payment ability
Centurylink is the only internet provider in my area, (small town), I'm paying for the fastest internet i can get (which already isn't that fast), half of the time, service is to slow to be able to do anything, the other half, we don't have any service. This is a...
Read more
I call 1 800 471-2658 and couldn't understand the customer service agent. She tried to help me but was haed to understand her broken english. I asked to talk to someone else that spoke better english and she hung up on me. I finally called another number and the...
Read more
I liked
- Customer service from 1 855 331-1346 troubleshooting
- There service in az was awesome
I didn't like
- Impossible to talk to a human
- Customer service with 1800 471-2658
- Rude customer service reps
Phone dead within a week; no service available for a week; ghost phone calls; Inability of callers to hear me; false billing practices; intermittent outages; receiving phone calls for other numbers. Sometimes I could hear people but they couldn't hear me. Sometimes the...
Read more
The saga began a few years ago as I attempted to get home internet (we had it at work, a T-100 connection for you techies.) Well, I subscribed to the service offered by my insurance company and dialed up the portal. Wow was it slow! I called the phone co. which sent a...
Read more
While waiting for my two year contract to be finished, I moved to an area with free Internet. Yeah Google! I had to change my address for billing purposes which I later found out restarted my two year contract. When I called they said they put a note on my account and...
Read more
I liked
- Or cancellation of the service
Centurylink - Century Like is criminal and don’t care
Can’t even express the unethical greedy practices of the third world class company
Centurylink - My internet connection sucks I have 6megabites.
My Netflix didn't connect and they said to call my internet provider. So I did I TOLD THE GUY I WAS TALIKING TO AND TOLD HIIM unfortunately I didn't get his name. But my problem didn't get solved.
When century link sent out their people yesterday (6/13/18) to put a new line underground at old ferrum rd & cooks *** rd, well they covered the drainage pipe at the beginning intersection of cooks *** rd. This was very stupid they saw the drain pipe there when they...
Read more
Centurylink - *** service
Phones went dead on 5/24/18. Multiple calls, appointments, no one ever shows, couldnt find out what was going on. Phones out for 8 days. Now, phones dead again on 6/12/2018. Still out, multiple calls, no shows. Finally last night on a chat line they said probably by next Tuesday it'll be back on. Never did I get to talk to a live body.
Similar to Centurylink
Call to change from my apartment to my new home they let me know that there was no service in my new addressed that I'm moving to that they don't have any high speed Internet which is required for my job I pay for 40 high speed MPS they only had 1.5 they were going to...
Read more