I have had internet service at my current locatuon with this company about 9 months now. During the install the tech found out the fiber optic/service/internet out sender thingy closes to my residences does not work. So they ran a line accross the street (literally)...Read more
HAS ALWAYS BEEN SLOW, CANT DO ANYTHING, HAVE HAD ENOUGH, KIDS CANT DO HOMEWORK, PAGES WONT LOAD, HAVE HAD THEM TO OUR HOUSE SEVERAL TIMES, CENTURYLINK DOESN"T CARE, THEY WON"T RESOLVE PROBLEM, SLOW < SLOW < SLOW< SLOW < SLOW< SLOW < SLOW < SLOW < SLOW < SLOW < SLOW <...Read more
I contacted century link in Sep, 2017 to disconnect on Oct 22 due to my move. They promised I would get final bill after the last billing cycle. I did not get such a bill. I continued to get billed. I called four times since then to get the situation straightened out....Read more
Was not verbally told of a contract they said I entered into. Been a customer for 39 years. Had my internet downgraded because of job layoff 5 months ago. Called today to have internet disconnected because of still unemployed. Told it will cost me $200.00 because I...Read more
CenturyLink - Don't use my driveway as your personal parking lot.!!!!!!!!
Today 4/13/2018. Ne Mc Willams Bremrton WA.98311. My driveway is not a parking space for u to use . Ecpecalily when I don't even use your services... You guys are terribly Bad internet providers.. please have your technical team use the parking spaces of the homes that they are Here for not just anywhere they please.... Or I'll call the BBB... Thanks for your consideration.
Is calling for billing screw ups or service issues every 90 to 100 days too often? This last one, I called to find out why my bill went up 20% and why I didn't get credit for service interruption of almost two weeks. It was too much for the first operator, so she...Read more
After 26 years of being a faithful customer and putting up with horrible billing practices and even worse phone help, I am my wits end. Again. Poor Prism TV service, bad billing practices and ridiculous phone excuses again. When I agree on pricing I expect to pay that...Read more
I didn't like
- Disappearing discounts and poor customer retention practices
CenturyLink - Worst customer service ever!
Contacted them multiple times and nothing gets done. Had the nerve to say a technician was at my home and no one ever showed. Do not do business with them!!!
No one seems to be willing to investigate reasons for DSL dropping out periodically. Also, "Price for Life" deal promises higher DSL but does not deliver. Technical support does not seem to accept that the issues are on their side of the line, when pings, SNR vary from...Read more
I didn't like
- Service and customer service
- Extreme poor customer service
CenturyLink - I left 1 star not 2
I just did the last review.i never left 2 stars.they arent that good.i couldnt leave a minus 1...3.24 mb I could walk my emails faster
Do you have something to say about CenturyLink? What happened? What can we help you with?