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I've had 2 appointments scheduled for internet installation and the installation tech has failed to show up both times. The tech I chatted online with today acted like they could care less about this situation. I've been a customer for over 6 years and the company has...
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#1304527
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In May I signed up for Century Link service at my house to get wifi. I got my modem but my service was not turned on because they did not inform me that I needed to be home and did not bother to try opening the fence to the backyard as it was left unlocked for them. I...
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1.7
I didn't like
  • Customer service
  • Online chat system
#1303264
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Centurylink - No internet... For 8 days?

Internet out again. Got the usual scripted rote questions. I know all this. Then a commitment to send a tech in 8 days!!!
1.2
Details
Customer service
Product or Service Quality
Style and Design
Value for money
Website
#1302912
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Centurylink - Terrible

I am a customer there phone service is terrible hardly any of the phone features work tried blocking numbers call blocking always says we are sorry the number can not be added tried to get no solicting said its not avialble what a joke Sarcastic
#1302854
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The Internet continually goes down - all day & evening long The Internet continually goes down - all day & evening long. The Internet continually goes down - all day & evening long. The Internet continually goes down - all day & evening long. The Internet continually...
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1.0
#1302746
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Our business phone has a loud buzz on it. We called in yesterday to Century link. They scheduled a repair to be done today between 9:45 a.m. and 1:45 p.m. When I came to work, I had a message on my answering machine confirming our appointment between 9:45 a.m. and 4...
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1.2
I didn't like
  • Did not show up as promised again
#1302178
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Had outage July 4 no internet /cable called for service gave me appt 7 days later on that day had appt 1-5 they text me that appt changed to July 18th are they crazy I work from home and no internet for 2 weeks I called they can’t tell me why and they don’t offer...
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#1300655
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I've been a customer with this company for almost 8 years. After the first 2 years the billing kept changing...going up. A few months ago I cancelled their Prism TV service because of the billing issues, but kept their internet service. They gave me a guaranteed price...
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Anonymous
Judy

For nearly a year now whenever there is a power outage or even a split second power surge the phones in my neighborhood go out. We have all been calling and complaining from t...

#1300047
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It seems impossible to find out how to return my modem.To get through on centurylink.com/returns you must have a credit card and supply the number to you. It is not reasonable to require me to get a credit card and give you a blank check to it to return this unwanted...
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#1298748
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CenturyLink has been my ISP for about a year. The Internet service constantly drops. Sometimes every few days; sometimes every few hours. To get connected again, I have to reset my modem. The modem I had to buy from them to use their service. Multiple calls to...
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Anonymous
Ron

Same Here I had a problem with the Prism TV locking up for 6 months ,in fact I did not pay them for 6 months ,having worked in ‘‘tis field for years I told them what the probl...

1.9
I liked
  • Internet when it works
I didn't like
  • Pretty much everything about the company
#1298662
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