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CenturyLink

CenturyLink

www.centurylink.com
What is your customer experience with CenturyLink?

CenturyLink Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • CenturyLink has 1.5 star rating based on 2204 customer reviews. Consumers are mostly dissatisfied.

  • 4% of users would likely recommend CenturyLink to a friend or colleague.

  • Rating Distribution
  • Pros: Price, Price is decent by comparison, Quality of internet.
    Cons: Customer service, Poor customer service, Lack of cooperation.

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Media from reviews

CenturyLink - Cancel/Disconnect Services
CenturyLink - Cancel/Disconnect Services - Image 2CenturyLink - Cancel/Disconnect Services - Image 3CenturyLink - Poor landline wire installationCenturyLink - Poor landline wire installation - Image 2CenturyLink - Harassment textsCenturyLink - Horrible reliability on critical landline for a high risk 80+ Year old...
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Top CenturyLink Reviews

Positive Review

"Cancel services"

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Paul was amazing friendly and professional He was a pleasure to work with. He is a good employee thanks Paul

Critical Review

"Unhappy with customer service"

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I used to have an email to the Customer Advocacy Group so that I could gain access to use a US based representative via telephone. The email address has been...

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Gayle S Fdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No show on service call

Internet is not working properly. Scheduled service, no show, no reason, no notification.

No way to contact customer service except through chat. I 'chatted' with 8 people and had to give my account information 8 times.

The only resolution was to reschedule for 5 days later and take off another day of work. Worst internet and customer service ever!

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Pros:
  • Available in our area
Cons:
  • Slow internet and terrible customer service

Preferred solution: Price reduction

User's recommendation: Cancel your Century Link

Chris R Hoj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible Customer Service and Product Capability

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Updated by user May 08, 2025

I left and went to Starlink. When I called to cancel they asked how they could make it right, but didn't offer to pay my my monthly fee that they just charged when I brought it up. Happy so far with Starlink.

Original review Apr 23, 2025
I was gone 3 months from my house. I came back only to find my internet service was horrible: 3.5 upload/failed on download.

I called their tech support only to be told I am a high-end user (10 devices), 9 of which were not being used. I could not get them to help me. They said they don't see a problem and refused to let me speak to their supervisor and would not issue a service call ticket. I told them their system does not work and are telling me to find another ISP.

I hung up and ordered Starlink. I could tell that their tech support is out of the country and they kept reading from a script. I would not ever recommend this company to anyone because when you have an issue, they will abandon you.

OBTW, my system is using my phone hotspot just fine to write this review until my Starlink system arrives. Again, avoid CenturyLink!
View full review
Pros:
  • Fair price
Cons:
  • Buggy and intermittent with lack of technical support

Preferred solution: Apology

User's recommendation: Avoid CenturyLink

Randi M Nfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sketchy

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A few years ago they were great! As of 2021, things started going downhill.

The internet works sometimes, and when I call them and find someone I can sort of understand, the internet works for the next month and then goes out again.

All they want is more money to fix the same problem, and nothing's worked. New modem, new wires, had a worker come out, more, more, more, more nothing's worked.

View full review
Loss:
$200

Preferred solution: Price reduction

User's recommendation: Forgive them twice then just leave-it won’t get better and they just want more money to fix the same complain even after the first time didn’t work.

Anonymous
map-marker Las Vegas, Nevada

Unhappy with customer service

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I used to have an email to the Customer Advocacy Group so that I could gain access to use a US based representative via telephone. The email address has been shutdown and I cannot get a US based representative.

They do not care anymore. I even tried to call and then asked to be transferred to a US based representative, not possible I was told.

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User's recommendation: I do not see a way to get US based assistance. I plan to use COX or a competitor. They want people like me to leave using them obviously, so I will.

Cortlyn Pmf
map-marker Bellevue, Washington

Can not speak to a live person.

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You can't even talk to someone to report an outage. How stupid are they if the Internet is out how are they to go on line to report anything what *** That's why they just lost me as a long time customer. Be real and have someone pick up the phone so you can report an outage.

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Nicole B Zda

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Verified Reviewer

Cancel/Disconnect Services

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CenturyLink - Cancel/Disconnect Services
CenturyLink - Cancel/Disconnect Services - Image 2
CenturyLink - Cancel/Disconnect Services - Image 3

I have been trying to cancel all of my CenturyLink services over the past couple weeks & it has been extremely inconvenient. On my account page there is literally a butto.

That says 'Cancel Service', I click that & it takes me to a screen with a list of options to select the reason I'm canceling. I select that I'm going to another provider due to speeds offered & I then get a message stating I have to call or chat with CenturyLink. I select chat & follow the exact instructions provided on the Support/FAQ's page, & after going through a number of prompts I'm ultimately told that I must call customer service.

This is very frustrating when I work 60+ hrs a week & typically dont have time to call customer service & potentially have to hold for some amount of time, before then having to go through the entire cancellation process with an agent once my call is taken. I dont understand what the point of providing the very specific 'how to cancel service' instructions on the Support/FAQ's page, when in fact it is not actually going to allow the customer to truly cancel their service this way, but will ultimately waste more of their time on a pointless series of events which ends in the customer having to CALL customer service when its all said & done, in order to finally cancel their service.

View full review
Cons:
  • Slow speeds
  • Primitive customer portal and app

Preferred solution: Cancel Services!

User's recommendation: Very primitive online account controls/capabilities; can't cancel service online or even via chat

Debra R Eox

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Verified Reviewer

No Service For 21 Day… So Far!

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I noticed my home phone was unusually quiet for several days on 12/21/24 and found no dial tone and no Internet. The modem lights just showed it was plugged in.

I called Century Link on 12/22/24 and at first they found no issues, but by the end of the call they had discovered an outage, so an appointment was set for 12/23/24, Ticket #0025272. The technician would come between 9:00am to 6:00pm. At 7:46am on 12/23/24, I received a text informing me the technician would now be there from 8:35am-12:35pm. Very specific.

I thought it was great. Ha! No show. No calls.

But a text at 1:15pm stated their team was working on the outage and expected the repairs to be finished by 12/30/24 at 10:00pm. Great! Christmas with no phone. At 3:57pm, another text moved the repair date to 12/31/25 at 11:00pm.

There went my New Year chat with online friends to welcome the new year from the East coast to the West. Now, I am 72 with multitudes of health and physical issues. I have an electric mobility chair and am on oxygen 24/7/365. Instability walking and a severe fall risk also plague me, along with heart issues.

I have a caregiver 30 hours a week and the emergency help, 'I've fallen' button, which is useless with no home phone. On 12/30/24, I made 4 calls via my cell phone to Century Link. At one point, I arranged a callback because the wait time was too long. No call came.

Each person I spoke with had very accented English and did not understand some of the words I used. They kept repeating 'I understand, I understand'. If I could have reached through the phone, I would have slapped each of them. They do not understand, nor do they care.

It is insulting! The next text stated the repair would be up and running by 01/07/25 at 11:00pm. At 3:14pm I called again; it took 14 minutes to reach someone in Asia (or a similar Eastern area) who then informed me it would be repaired on 01/10/25. No confirmation text regarding the new date via email either.

It is now the 21st day. I live in fear! My cellular data had to be updated twice at an extra cost. I'm on disability and there's barely enough to live on.

I have to charge the phone and cannot take it as I move around. I cannot even access anything online and still, there are no repairs. I cannot even order my grocery delivery! I'm scared.

I'm tired of being lied to and no one seems to care. At least if they tried to explain the issue it would have helped.

I'm not alone; there are several other seniors in this mobile home park with the same issue. Century Link sucks!

View full review
Cons:
  • Phone hold times approaching 1 hour
  • Internet goes out multiple times a daya day
  • Terrible customer service

Preferred solution: Price reduction

User's recommendation: Find a different company.

Kaan Pdd
map-marker Seattle, Washington

See below

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I need to talk to someone about my century link account. Im not connected even though my phone shows I am.

Ive had this account for so long and my password doesnt work so I changed it and it still doesnt work. It shows the same password Ive had on my century link app.

Some please call me. Diane Hendricks 971-235-****

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Anonymous
map-marker Cape Coral, Florida

Unable to get email in my inbox, although I do get email in my junk

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The issue has not been resolved. I am not able to upload email in my inbox, only in my junk account.

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Miya C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Munich, Bavaria

Disability discrimination, zero transparency, tons of outages

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Contains 1 confidential file for company representatives

CenturyLink has had to repair my internet well over a dozen times in the last year alone. The last few techs have told me over the phone that the cause of the outages is due to the landlord's set up...I'm in an apartment complex.

I've heard that the ll's equipment is outdated, positioned wrongly, etc. Each tech has advised me that they've spoken to the landlord about the problem. Yet it persists, and I estimate that I've gone a good month without internet over the last year, again, within a 12-month period. Prior to that, it was even worse.

So, my ll declines all responsibility, and claims that CL has never approached them regarding any internet issue. Since many of my neighbors have also been impacted by this issue (per repair techs), I find this hard to believe. But I've requested records of the repairs, notes, outage causes, etc. from CL, and they're refusing to cooperate.

Yesterday a supervisor named Jaylee promised me she'd send me a history of all of my chat transcripts to my email within one day. She didn't. She sent me a copy of our chat. The chats would have at least proven that I had to request these repairs.

But they wouldn't have held the ll liable. I've explained to CL/Lumen that if the ll is the problem, it would be in their own best interest to cooperate with me and provide me with records so that I can get the ll to fix this issue.

No dice. They're dodgy, their company headquarters are very difficult to find or access, and their front line simply couldn't care less.

View full review
Loss:
$300
Cons:
  • Unreliable service
  • Awful service
  • Executives and corporate unreachable

Preferred solution: Full refund

Lola Qnx
map-marker Rock Springs, Wyoming

Bad internet connection and cannot reach a person

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No internet. Shows connected but by it is a !

In a circle. This is not the first time and it has been doing this all day, again.

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Richard J Ogc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Appointment issues

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No one showed up after waiting all day. I would never recommend CenturyLink.

No service. No help.

Bad communication. Dissatisfied.

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Cons:
  • Bad communication
Anonymous
map-marker Doha, Baladiyat Ad Dawhah

Payment of bill

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Kept getting message "403 forbidden" and unable to replace info on new credit card. Old credit card was lost,

Made several attempts to Add new credit card but unsuccessful.

When I call, automated system.

tells me to do it on website. Even chat sends me a link which leads me to the same error message.

So what are my options?

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Jasemine Awo
map-marker Winnipeg, Manitoba

Issues with my bill

I canceled my account four months ago and Im still getting a two dollar bill every month. Im not paying it.

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User's recommendation: Don’t do business with you

Fonda Ekd
map-marker Los Angeles, California

Internet Outage

Internet out for one week. (Area outage, however, our neighbors internet is working) We received a daily notice saying it is being fixed but the timeline gets extended daily. Cant figure out how to talk to a live customer.

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User's recommendation: Think again

Anonymous
map-marker Minneapolis, Minnesota

Repair

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Our landline through CenturyLink has been out of service since 10/28. 4 repair tickets have been issued, but currently my account shows no repair tickets.

I have received texts and emails about service always being repaired the next day when I chat with someone.

I have not been able to speak or chat with anyone who can give me an honest answer about a true time frame for repair.

My husband does not have a cell phone and it has created a hardship when getting messages from doctor offices, pharmacies, friends etc.

When u call our phone, it either rings continually or has a constant busy signal.

The most frustrating thing is when u do reach a human at the company, after checking your account etc, they put you on hold and u are transferred to some other person.

I ran across this site when searching for contact information for CenturyLink.

I am hoping my post, along with those of others, will help the company to create a true Customer Service approach when dealing with customers. Being able to speak with someone after a few simple prompts.

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About

Related Companies

Lumen Technologies, Qwest, Embarq, CenturyLink net

Summary

CenturyLink, Inc., previously - CenturyTel, Inc., is an integrated provider of communication services (across the United States). The company was renamed in 2010. CenturyLink was established in 1968, providing its customers with local and long distance voice, direct mail services, high-speed Internet access, wholesale network access, video and other data transmission services, as well as security monitoring, business information services, etc. Customers can also enjoy leasing, selling, installing, and equipment maintaining and wiring opportunities. Collection services, database management are also available via its almost 1000 locations nationwide. At the present time, the company maintains more than 7.0 million telephone access lines. CenturyLink is listed in S&P500 and Fortune 500 magazines.

CenturyLink reviews and complaints

CenturyLink is ranked 640 out of 2158 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCardAmerican Express

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