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I Called online rep and was advised that highest speed I could have would be 40 for price of $55.00 Cancelled and went with cox for 59.00 for 100m who was able to give me that with no added equipment I felt that customer service should have at least offered me a lower...
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1.0
I didn't like
  • That not offered higher speed at same rate
  • Not offered higher rate for same price
#1404727
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If we Weren't live in my area where I only can use this sucks Centurylink. why did I call it sucks? first of All 40 MBPS is a really High-speed connection, It doesn't matter 4 or 5 people streaming it shouldn't be going slow it will be fine, 2nd? Every freakin night I...
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#1404141
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If you are dissatisfied with CenturyLink, please sign my Change.org petition, which was a last resort after facing the nightmare of CenturyLink's circuitous customer service process. Even after 30+ phone calls and 15+ hours on the phone, I have no resolution of the...
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#1401398
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was told to come on this web site to get label to return my non working modem... nowhere, did I see, how to do that! . had to go to best buy and by my own....not happy!!! JUST SEND ME LABEL PLEASE!!! order number N00443613 MODEM DID NOT WORK RIGHT OUT OF BOX...the...
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Anonymous
Anonymous

If you are dissatisfied with CenturyLink, please sign my Change.org petition, which was a last resort after facing the nightmare of CenturyLink's circuitous customer service p...

3.8
I didn't like
  • Poor quality
#1398698
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We have had CenturyLink (landline and internet) for the last 17 years when it was originally GulfTel, then CenturyTel and now CenturyLink. Only in the last month have we had terrible trouble with our internet. I work from home and use LogMeIn. Keep dropping my...
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Anonymous
Anonymous

If you are dissatisfied with CenturyLink, please sign my Change.org petition, which was a last resort after facing the nightmare of CenturyLink's circuitous customer service p...

1.2
I liked
  • Service tech repairman
I didn't like
  • Online chat support
  • Customer service and support
  • Being told that we would have 80 mmps and not available here
#1398570
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We live in rural Minnesota. Many, many times over the past years we've had problems with our phone and internet service from Centurylink. Two years ago we disconnected our internet service after learning we were in an "exhausted broadband area" from the Cenurylink...
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#1398553
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Centurylink - Lying not getting Bill correct

Lie about bills late charges because you dont get paidof the end of month them 16 for not paying partical on boll
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
#1396398
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I have been contacting Century Link for well over two years now regarding my inconsistent internet speeds. I may get 5mb one week and 1mb the next. Then it will go out for a week or two before technicians come out. I have had at least 10 different technicians come out...
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1.0
#1393618
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Wed. 31st Oct. (yes, Halloween) we lost residential phone and internet service from CenturyLink. Use cell to call service. passed around till I insisted talking with person(s). Told We needed technician to come out; earliest "appointment" would be Friday between 8am...
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2.6
I didn't like
  • Lack of response and accountability of my install
#1392982
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Four weeks ago Century link was supposed to install a modem. We are still waiting. Since then has been one excuse after another. They have missed scheduled visit(s) where we waited all day. They then lied about it. Now they are telling us it will be another ten days...
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1.4
I didn't like
  • Customer service
  • Lying to us
  • Price increase
#1392941
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