Centurylink - The worst customer service ever...SCAMS !
Contact them bill $90 for internet only claim promotion exspired I recieved no notice .no credit$! Not even a good explanation Centrylink is a scam !!! they are not standing up to their agreements. G Burwell .DISSATIFIED !!!!!!!but offer me PRICR FOR LIFE PACK. WITH HOME PHONE AND INTERNET FOR UNDER $70 ....Scammers !!!
I am exacerbated with all my hours of trying to correct Century Links incorrect account information. I have had some CS agents treat me as if I'm a 3rd class citizen. First off the bundle services with other companies like Directv. Right out of the gate on the date of...Read more
Over the years I have had issues with the way they treated me as a customer for Internet service. We entered into a two-year agreement that allowed me to have Internet service for about a buck a day. When I moved, they were going to charge a disconnect fee if I didn't...Read more
I didn't like
- Lack of customer service
Every time husband catch up on our bill they said we is behind again ,at one time l thought my husband had forgot to pay the bill and we pay in filled and by and by they said we behind again and l made sure the bill is pay because I go with him now and l know i didn't...Read more
Centurylink - Internet Service
Worst internet service ever!!! Won't stay connected! It's a daily fight to get on the Internet! Once you get on, you get dropped after a few minutes! Their customer service is in a foreign country. You are passed from agent to agent. No one understands English! When they do, they have no idea how to make your internet work!!! RUN AWAY!!!!!!!!!
Had a century link account 4 years ago. Cancelled account and returned all equipment. Here I am 4 years later with a brand new collections on my credit report. It took over a half an hour and a lot of discussion for them to even attempt to find my account to verify if...Read more
I was enrolled in auto pay. For the second month in a row my card was not accepted. I updated my card two months ago (because it was compromised) on the century link sie and this when all this started. I contacted the card company and they say century link is still...Read more
I used to pay 45 dollars a month, never heard of "promotional" prices, and few months later i got billing for 83 dollars a month, they said it was expired, there was no other package choices, they provide 10mbps but specrum offer 100mbps at 44 dollars plus tax. all...Read more
I didn't like
- Using the customers time as if it was not worth anything
I bought a brand new house in a new-ish neighborhood. After this last house is built, we will have 35 houses total. CenturyLink is our only ISP. My house, is an estimated 7,150 feet from the servicing DSLAM. On top of that, the service box that supplies service to my...Read more
Centurylink - Rude, misleading
Bill stmt reads total amount due by the 15th, past due and current charges due by the 15th. On the 8th, my ser3was disconnected. I called c/s and this is how the rep. talked to me. "Umm, it is not our fault you don't know how to read or understand your stmt. On the back, the 5th paragraph down, cam you read or do you need me to read it to you? We can't help that you misunderstood
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