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Century link customer service is awful!!! A technician window of time is 5 hours after taking an entire day off my “ticket” was supposedly never in their system! Not only do you have to take an entire day off then they charge you $60 and that is just so you can upgrade...
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1.0
#1193150
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My bill appeared with late fee so I contacted live chat and they credited my account the late fee amount. On the 02-07-2018 they gave me credit then on the 8th they added right back on. I called and asked what is late fee for because it was credited to my account and...
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1.6
#1188525
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If you order online you get packages with visa gift card amounts which I’ll put a link to after review. I followed directions online and it said online chat is busy so call 855 number to complete order. Then salesman says ,”I don’t qualify for visa gift card on the...
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#1188487
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Upon chaging my address my customer service rep told me my basic internet plan was still effective when I moved. But of course when I got my bill it was twice what it should be. when I called to get it corrected I was told it could not be transfered and I would have to...
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I didn't like
  • Long-time customers overcharged
  • Marketing lies
#1183269
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Charges 60$ for tech support.only have internet no cable. The very first day internet wasnt working. Called them had to wait 1 week for tech .ok tech came. Changed boxes. It worked for 1 hour. Had to call back. Had to wait another week. Tech come claim it was router....
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1.0
#1183268
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I’ve had my internet for not even a month and it goes out, of course they cannot fix it over the phone so they have to send a tech. My tech is supposed to show between 8am and 12pm. I have a text message from CenturyLink stating my repair is scheduled to be complete by...
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1.0
#1182256
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You will be overcharged every month. You will have nothing but problems with service.You will have "technicians" no show with no notice and you will be charged. You will be lied to, hung up on, given the run around, insulted, ignored, threatened and belittled by...
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#1181537
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I signed up for the 'price for life' plan a few months ago, it was supposed to be $40 for life. Since then, my bill has continued to rise. Today, the bill is $50. I was told this $40 would be the only price I would be billed. For life. In the past few months, my bill...
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1.4
#1181314
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We have changed all services cable, phone,internet to comcast. Centurylink made up a phone number and said it was for internet services, which is bullshit!! As soon as comcast installed services we cancelled all services through centurylink after 46 years. Today...
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1.0
#1178626
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CenturyLink - Worst internet provider that DIDN'T provide!

Close this company!! Stay away from!! Worst service I have ever experienced. So bad they have rude chat people, tech support, and what customer service...Direct tv, dump them! They sent a broken modem, lied, transferred my call numerous times and so on. Ridiculous
#1178542
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