Centurylink Reviews and Complaints
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Customers don't like
- Customer service
- Lack of cooperation
- Professionalism of manager
Customers like
- When it worked
- Quality of internet
- Service online payment ability
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Century Link emailed me an offer of 50.00 if I subscribe to a new internet connection. I met all the required conditions to qualify for the Reward and so I ordered the HSI connection and charged all the fees to my card. The service was activated a few days on Oct.,29,...
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Company wrote 0 public responses to the review from 7 hours ago.
We ordered the 'Price for Life' package. The technician arrived late, said we needed something and left. Surprise! We had to pay a fee of $80.00 just to have him come out. I called CenturyLink, they said they would send someone out to me. The same tech came and said he...
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Company wrote 0 private or public responses to the review from 2 days ago.
Called a week ahead of time for appointment... took forever to make initial appointment, at least 30mins on the phone with the representative... Day comes for installation at our new house, no one called me the day of install before they came or when they were there at...
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Company wrote 0 public responses to the review from Dec 07.
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Centurylink - Over billing
I am on fixed income. I was paying 55. A month. Now it is 85. This month i paid 139.00. I just received a disconnect for 56.00 if i don't pay by the tenth. They refuse to take off for returned equiptment. I even gave them tracking number. Please someone help....
Company wrote 0 private or public responses to the review from Dec 07.
Centurylink - How to handle.....
After being misled multiple time on the phone and CenturyLink refuses to put anything in writing I now will only deal with them via a chat which i can print off for documention or I put my phone on SPEAKER and tell them they are being recorded. I now have records of everything. It helped.
Company wrote 0 public responses to the review from Dec 07.
Centurylink - Canceling Service-rudeness of person on phone
The woman we talked to was very rude about canceling our service, and hung up on us! Still do not know how or if we are canceled or how to send back modem. Do not have a printer to print a label!!! Frustrating
Company wrote 0 private or public responses to the review from Dec 07.
Centurylink - Every time i have a problem 4 hours to fix.... every time
on the phone now 2 and a half hours one and a half to go......why do they change my password and take up 4 hours of my time
Company wrote 0 public responses to the review from Dec 04.
To whom it may concern or whoever cares, My family and I recently cancelled your internet and Direct TV service. Like most customers you have lost, this is due to untold fees or some of them most people don’t understand. When we received our final bill, there were 2...
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Company wrote 0 private or public responses to the review from Dec 04.
I cancelled internet service October 17. Billing continued so I called and was told it had been cancelled and not to pay the November bill. Then got a December bill. Called again (third time ). Couldn't get through. Did an online chat (much quicker) and was told it had...
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Company wrote 0 public responses to the review from Dec 03.
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Centurylink - Downed Pole and Lines
I have called REPEATED and reported a downed pole and phone lines in our back yard. This has been going on for FIVE weeks now. Every time I call they say they will send someone out TODAY - but no one has been here yet.
Company wrote 0 private or public responses to the review from Dec 03.
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