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I've been with the same internet provider for about 5 years. They started as Sprint, became Sprint/Embarq, then I think another buyout, then finally Centurylink. The problem has been around since the very beginning. My internet constantly drops out during random...
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Donice
#1815246

N.y CenturyLink connection keeps disconnecting randomly during the night at wee hours of the night. The disconnection seems to very consistent and very nocturnal.

Something odd seems to be going on with CenturyLink.

Comcast has already had to settle for fraudulent behavior.. let's hope CenturyLink gets their connections together and don't have to succumb to the same fate.

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#244190 Review #244190 is a subjective opinion of poster.

Improper installation | Centurylink review from Orlando, Florida

Tech did come into the house and installed any telephone jacks
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#1774287 Review #1774287 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Internet is slow in condo areas | Centurylink review from Orem, Utah

3.0
Details
Called customer service; rep was very cooperative and friendly
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#1770821 Review #1770821 is a subjective opinion of poster.

My internet not working | Centurylink review

Sending tech xxxxxx mmmmmm nnnn
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#1769660 Review #1769660 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered

My mother died several months ago. We sent Centurylink a copy of her death certificate, called and told them and wrote "deceased" on the bill. We called to cancel her account after continuing to receive bills. We were told that we could not cancel the account without...
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#1767646 Review #1767646 is a subjective opinion of poster.
Service
Centurylink Customer Care

Drop them if you are receiving bad service | Centurylink review

1.4
Details
i have had Century link prism for a number of years and keep getting calls wanting me to go to DirecTV. Now what they have done since I will not change they are dropping channels I prefer to have and still paying for. One is Altitude Sports, channels 1690 and 1691 which carry a lot of the local sports such as the Avalanche. My favorite hockey team and when I call them all they will tell me is to switch to DirecTV. I have had DirecTV in the past and dropped them because of bad customer service. I would drop them also if there was a better company to go to.
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#1765367 Review #1765367 is a subjective opinion of poster.
Pros
  • Price was ok for slower internet speed
Cons
  • Slow internet
Reason of review
Problem with delivery
Preferred solution
change service
Tags
  • internet bundles

Wondering when technician will arrive | Centurylink review

Technician never showed up at schedule time and day
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#1764419 Review #1764419 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

I recommend | Centurylink review

3.2
Details
Phone was accidentally turned off on wrong day, need it turned back on
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#1763710 Review #1763710 is a subjective opinion of poster.

1.0
Details
AVOID - Centurylink review
Is CenturyLink going out of business? This level of dysfunction can not last. One example: my bill kept going up but I could not get into my online account to see it. Finally, I cancelled service to stop this. Wow, not simple. The email saying to return the router said...
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#1760354 Review #1760354 is a subjective opinion of poster.
Product
Centurylink Account
Pros
  • -0-
Cons
  • Dysfunctional twitter dm is customer care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1
Preferred solution
Let people know to go elsewhere.
Tags
  • Abysmal Problems

The company needs to be broken up | Centurylink review from Salt Lake City, Utah

1.1
Details
For the past week our internet has been going down at random. No more than a minute, but when it comes back up, it's at a terrible speed. Yesterday it went down six times. We have to keep rebooting our modem to get a usable speed. We're promised 12mbps and sometimes only get 4mbps. Whenever we complain, they say it's our modem. It's NEVER their fault. This company sucks rotten eggs, but thanks to all the mergers and acquisitions, the only other option here is Xfinity which also sucks rotten eggs. They also like to slip in extra charges that we have no idea what they are.
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Anonymous
#1805867

i agree. all of the big internet providers need to be broken up and soon. this monopoly should be shut down.

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#1759303 Review #1759303 is a subjective opinion of poster.

Contact Centurylink Customer Service

Website:
Mailing Address:
100 Centurytel Dr
Monroe, Louisiana 71203-2041
United States
Phone:
(800) 244-1111
All Centurylink Contacts

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Verified Reviewer

1.0
Details
I purchased a bundle through them for phone, internet and Direct TV package. The lied to me about the price I would be charged for services it has been substantially higher than what I was told it would be. I was promised a $200 Visa card never got that, 3 months of...
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2 comments
Anonymous
#1806743

This company is herrendous. very poor product and lousy customer service.

You should also complain to consumer affairs both on the federal and state level. I had a heck of a time with them and made my round of complaints last year when i finally had to drop their internet and go with Xfinity. I do pay more but I am so much happier with the internet performance.Century Link kept telling me my internet difficulties were due to line instability. long story short they would have had to access the line coming into the home which would have required a little digging.It's underground.

I was a customer of theirs for years and I signed up for "line gaurd" in the very beginning. Paid the monthly fee for it for some time.

And when I finally did have a line issue Century Link would simply not fix it.Had multiple technicians up here during the course of the last few months with them.I quit with them because I have never had a company sidestep issues and more or less bounce the repairing over to me. I never did get resolved with them.

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#1755697 Review #1755697 is a subjective opinion of poster.
Service
Centurylink Bundle
Cons
  • Customer service at its worse
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution