filters
state:
Show
city:
Show
product:
Show
I have had internet service at my current locatuon with this company about 9 months now. During the install the tech found out the fiber optic/service/internet out sender thingy closes to my residences does not work. So they ran a line accross the street (literally)...
Read more
#1235982
Reply to reviews
HAS ALWAYS BEEN SLOW, CANT DO ANYTHING, HAVE HAD ENOUGH, KIDS CANT DO HOMEWORK, PAGES WONT LOAD, HAVE HAD THEM TO OUR HOUSE SEVERAL TIMES, CENTURYLINK DOESN"T CARE, THEY WON"T RESOLVE PROBLEM, SLOW < SLOW < SLOW< SLOW < SLOW< SLOW < SLOW < SLOW < SLOW < SLOW < SLOW <...
Read more
#1235047
Reply to reviews
I contacted century link in Sep, 2017 to disconnect on Oct 22 due to my move. They promised I would get final bill after the last billing cycle. I did not get such a bill. I continued to get billed. I called four times since then to get the situation straightened out....
Read more
Anonymous
Judy

I also have same issues with still getting a bill, 4 months after moving out. I call century link to be told that they cannot get into a closed account, but they can see that ...

2.1
#1234932
Reply to reviews
Was not verbally told of a contract they said I entered into. Been a customer for 39 years. Had my internet downgraded because of job layoff 5 months ago. Called today to have internet disconnected because of still unemployed. Told it will cost me $200.00 because I...
Read more
1.4
#1233525
Reply to reviews
Show

CenturyLink - Don't use my driveway as your personal parking lot.!!!!!!!!

Today 4/13/2018. Ne Mc Willams Bremrton WA.98311. My driveway is not a parking space for u to use . Ecpecalily when I don't even use your services... You guys are terribly Bad internet providers.. please have your technical team use the parking spaces of the homes that they are Here for not just anywhere they please.... Or I'll call the BBB... Thanks for your consideration.
#1233017
Reply to reviews
Is calling for billing screw ups or service issues every 90 to 100 days too often? This last one, I called to find out why my bill went up 20% and why I didn't get credit for service interruption of almost two weeks. It was too much for the first operator, so she...
Read more
#1232372
Reply to reviews
After 26 years of being a faithful customer and putting up with horrible billing practices and even worse phone help, I am my wits end. Again. Poor Prism TV service, bad billing practices and ridiculous phone excuses again. When I agree on pricing I expect to pay that...
Read more
1.8
I didn't like
  • Disappearing discounts and poor customer retention practices
#1231765
Reply to reviews
Show

CenturyLink - Worst customer service ever!

Contacted them multiple times and nothing gets done. Had the nerve to say a technician was at my home and no one ever showed. Do not do business with them!!!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1230223
Reply to reviews
No one seems to be willing to investigate reasons for DSL dropping out periodically. Also, "Price for Life" deal promises higher DSL but does not deliver. Technical support does not seem to accept that the issues are on their side of the line, when pings, SNR vary from...
Read more
2.2
I didn't like
  • Service and customer service
  • Extreme poor customer service
#1229359
Reply to reviews
Show

CenturyLink - I left 1 star not 2

I just did the last review.i never left 2 stars.they arent that good.i couldnt leave a minus 1...3.24 mb I could walk my emails faster
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1229125
Reply to reviews