Tallahassee, Florida
2 comments
100% full Resolved

During the last week of December 2015, we decided we had enough of the $170/month bills from Centurylink.Paid final bill in full in January after cancelling my service 12/28/2015.

I took my modem, and TV box back to their local office to turn them in physically and receive a receipt. (12/30/2015). In February 2016- I received a billing statement for $161.25. Since I was on auto-pay, they drew it down from my bank.

(This draw caused my mortgage check to BOUNCE - so another $60 fee on me) When I called Centurylink customer service, I was told the charges were for the equipment that I had not returned, modem, and TV box. I told them this was a mistake and they said go to your local office and address it there. In March I visited the local office and spent an hour there with the manager, trying to be kind and gentle. HE handled it well, and said they would send me a check in April for $211.25 to "make me whole" again.

May is long gone, I'm in June 2016, received another statement/invoice indicating there is now a $372.50 Credit balance. All I want is the $211.25 promised back in March.

If I had owed them money at all, and didn't pay for six months, they would ruin my credit, and turn it over to a collection agency.I AM ANGRY.

Review about: Termination Of Services Billing Screw Up.

I liked: Northing this far.

I didn't like: High prices, Had to give information numerous times, Over billing.

Review #858491 is a subjective opinion of a user.

1.9
Product or Service Quality
Style and Design
Discounts and Special Offers
Website
Diversity of Products or Services
Value for money
Customer service
Warranty
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Coverage Area
Price Affordability
Reliability
PRODUCT OR SERVICE Centurylink Customer Care
Reason of Review / Monetary Loss Poor customer service / $255
Preferred solution Full refund

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mjsigns
#1181203

Thank You Centurylink. It was a long stressful 6 months, but they actually sent me a check for $372.50 to settle the account and my complaint. Thanks it works sometimes, just keep trying.

Anonymous
to mjsigns Tempe, Arizona, United States #1192436

Shouldnt take 6 months

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