Refund of Charges for Equipment from Centurylink

During the last week of December 2015, we decided we had enough of the $170/month bills from Centurylink.Paid final bill in full in January after cancelling my service 12/28/2015.

I took my modem, and TV box back to their local office to turn them in physically and receive a receipt. (12/30/2015). In February 2016- I received a billing statement for $161.25. Since I was on auto-pay, they drew it down from my bank.

(This draw caused my mortgage check to BOUNCE - so another $60 fee on me) When I called Centurylink customer service, I was told the charges were for the equipment that I had not returned, modem, and TV box. I told them this was a mistake and they said go to your local office and address it there. In March I visited the local office and spent an hour there with the manager, trying to be kind and gentle. HE handled it well, and said they would send me a check in April for $211.25 to "make me whole" again.

May is long gone, I'm in June 2016, received another statement/invoice indicating there is now a $372.50 Credit balance. All I want is the $211.25 promised back in March.

If I had owed them money at all, and didn't pay for six months, they would ruin my credit, and turn it over to a collection agency.I AM ANGRY.

This review is a subjective opinion of a user.
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Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
Advertised vs Delivered
Value for money
Diversity of Products or Services
Price Affordability
Discounts and Special Offers
Style and Design
Coverage Area

  • What I liked
    • Northing this far
  • What I disliked
    • High prices
    • Had to give information numerous times
    • Over billing

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Termination Of Services Billing Screw Up
Review category
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Jul 04 #1181203

Thank You Centurylink. It was a long stressful 6 months, but they actually sent me a check for $372.50 to settle the account and my complaint. Thanks it works sometimes, just keep trying.

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