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I called the Century Link office to check on an installation that was previously set up by AT&T for 11/11/18. The representative claimed she had no record of it.

We then agreed to reset the date for 11/27/18 and that they would send me an email to confirm. Needless to say, I never received an email confirmation. I checked back with AT&T and they had the original install date along with the person they spoke with.

They were willing to give me the information but I declined because of the "run around" I was getting with the Century Link reps. So, if you have a choice, I would not recommend using Century Link.

Product or Service Mentioned: Centurylink Customer Care.

Reason of review: Poor customer service.

I didn't like: Customer service rep with a poor attitude.

Company wrote 0 private or public responses to the review from Nov 22.
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