I called to cancel my internet and phone service in October, 2013 due to a relocation. I made the effective termination date of November 1, 2013 as this was my move out day. The rep told me there would be an early termination fee so I asked them to transfer services to my new residence. The rep checked my new residence for service but discovered it was not available. He told me he would waive the fee because they did not have service there. In December, 2013 I received a bill which was explained to me by a supervisor as the final bill and she also advised me that there would be no early termination fee and told me she was noting the account as we spoke. She advised me to call back if I received any additional charges and if so, they would be reversed. In February, 2014 I received a bill for an early termination fee. I called and was eventually transferred to a rep that was cold mannered and unwilling to reverse the charges.
In conclusion, I understand what a contract is but my gripe is when multiple representatives tell you they will waive a charge and none of them were upheld. The reps specifically tell you they are making notes on your account and fail to do so. I was told at the end that if I wanted transcripts of my activity I would need to obtain a subpoena. If I was told from the beginning there would be no budging, I would accept the fact.
Other than that, learn to multitask as a company. Every time I call, I am transferred to at least 5 reps, sometimes back and forth to the same departments.
Absolutely the worst customer service I have experienced. I will never work with Century link again and will pay more to use another companies services. My goal now is to make everyone I come in contact with aware of the struggles with Century link, in hopes that they will not make the same mistake I did.
Product or Service Mentioned: Centurylink Service Transfer.
Monetary Loss: $150.