4 years ago we started with Century Link in Las Vegas. Loved it. Had Prism TV. Loved it as well. Moved to Florida and immediately called Century Link. Found out we couldn't have Prism TV, but they were contracted with Direct TV. Decided to do it anyway. PURCHASED IN A BUNDLE - we ordered 10mgs High-speed internet & TV. Three months into our service, we noticed our TV & Internet weren't performing well, so we ran a check on our speed through our computer at speakeasy.net/speedtest. We noticed we were only receiving 6 mgs. Called the company, got a tech out. He tested up to the house and measured 10 mgs, but noticed the measurement WAS only 6 at our computer. The explanation was our Direct TV was robbing 20% of our speed! After 5 "customer service" reps, we were told that they couln't "control" Direct TV and how much of our speed is being used for television.
I don't know about you, but shoudn't they offer a better solution for the people they are ADVERTISING 10 mgs to in a BUNDLE??? We figure we are over-paying $6 a month for internet we are not using for our INTERNET SERVICE. We are looking for others who are discovering this and would like their 10 mgs in internet PLUS Television - like they advertise, and would also like compensation for already paid monies as well as an opportunity to be released from contract with no penalty due to the false services description.
- PLEASE! ONLY PEOPLE WHO HAVE PROOF THAT THIS IS/WAS HAPPENING TO THEM!!
Contact Kelly Brogan at: firstname.lastname@example.org with your name, address & phone #
Product or Service Mentioned: Centurylink Bundle.
Reason of review: Not as described.
Monetary Loss: $72.
Preferred solution: Deliver product or service ordered.