Ocala, Florida
2.4K views 29 comments
Not resolved

4 years ago we started with Century Link in Las Vegas. Loved it. Had Prism TV. Loved it as well. Moved to Florida and immediately called Century Link. Found out we couldn't have Prism TV, but they were contracted with Direct TV. Decided to do it anyway. PURCHASED IN A BUNDLE - we ordered 10mgs High-speed internet & TV. Three months into our service, we noticed our TV & Internet weren't performing well, so we ran a check on our speed through our computer at speakeasy.net/speedtest. We noticed we were only receiving 6 mgs. Called the company, got a tech out. He tested up to the house and measured 10 mgs, but noticed the measurement WAS only 6 at our computer. The explanation was our Direct TV was robbing 20% of our speed! After 5 "customer service" reps, we were told that they couln't "control" Direct TV and how much of our speed is being used for television.

I don't know about you, but shoudn't they offer a better solution for the people they are ADVERTISING 10 mgs to in a BUNDLE??? We figure we are over-paying $6 a month for internet we are not using for our INTERNET SERVICE. We are looking for others who are discovering this and would like their 10 mgs in internet PLUS Television - like they advertise, and would also like compensation for already paid monies as well as an opportunity to be released from contract with no penalty due to the false services description.

- PLEASE! ONLY PEOPLE WHO HAVE PROOF THAT THIS IS/WAS HAPPENING TO THEM!!

Contact Kelly Brogan at: kdsutto@gmail.com with your name, address & phone #

Thank you

Review about: Low Internet Speed.

Review #539294 is a subjective opinion of a user.

1.0
Diversity of Products or Services
Product or Service Quality
Website
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not as described / $72
Preferred solution Deliver product or service ordered

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Dana Shy
Billings, Montana, United States #1305985
I received a call from a Centurylink representative last November 2016, at my salon during business hours. He wanted to know who my current carrier was and what I was paying monthly for my two phone lines and internet service. When I shared the information with him he told me that Centurylink could give me the same price but it would also include nationwide calling. That sounded like a good deal to me so I agreed to let him set up a time to have my service switched over. When I received my first bill it had several charges that I was not made aware of and at the bottom of the bill in fine print a statement saying that I was under a three year contract and that if I cancelled my service before the end of the contract I would be charged over $700.00 per line. I was not made aware of any three year contract by the Centurylink rep. and was not asked to sign one.
I immediately called my old carrier and had my service switched back and have received another bill from Centurylink for $1500.00. I have tried multiple times to get through to Centurylink to get this resolved but they just keep passing me around from one person to another. They said I need to get a (ticket adjustment) as they call it, but I just get emails with a no reply option saying "ticket adjustment denied". I have been totally scammed by Centurylink and I don't know what else to do. This company should not be able keep getting away with ripping off consumers!
Anonymous
Seattle, Washington, United States #1297923
I couldn't join if it's specific to the 10mb service plan issue. However, should you open up the class action suit to basic customer fraud I'm in!
The absolute worst company in the world. Far worse than comcast. Intentionally defraud clients/customers on daily basis.
Dale H Cline
Fort Myers, Florida, United States #1297441
If you are still game, I'm aboured. I am paying for 6mbps and only receiving 3.30, not good enough for movies. Have 2 separate accounts, modems and lines. Dish and Directv.
Anonymous1
Marysville, Ohio, United States #1277294
I will be glad to join class action lawsuit. CenturyLink is defrauding consumers by falsely advertising telephone and internet rates.
Drbrown1975
We will join. Have had centurylink since 2007 in two different locations over 300 miles apart and still having the same issues.
Anonymous
Anniston, Alabama, United States #1229354
I will joint class action against CL. I was promised 20mg speed, paid for it, but ended up with only 8mg speed. After cancelling was billed for two months service I did not have
Anonymous
Denver, Colorado, United States #1189724
I would absolutely join it for problems with Century link and the merge that didn't by Prism TV. Even 10 different customer service reps say they have been a nightmare and taped them before they realized it and hung up...this site won't let you private message you back...from Colorado... Check back... V.
Anonymous
Haleyville, Alabama, United States #1189032
i live in alabama and they only offer 1.5mb where i live cuz im outside of city but its $80/m and has been only options for 10yrs + and it is up and down all the time 1.5 is slow as is so when it drops to under half meg its usless but the bill never lowers but they refuse to spend the money to make other areas better but keep uping the speed in others and when it gets bandwith exhausted the low end higher paying ppl suffer
Anonymous
to Anonymous Pell City, Alabama, United States #1189034
haleyville al didnt see the thing to change location
pvazcake at Gmail
Scottsdale, Arizona, United States #1188065
I am in Arizona and I would like to join in this lawsuit, I was asked to change over both of my accounts from Cox Communications for $54.46 each including installation plus more options. Every 3 months I have to spend over 3 hours getting talking to CLP because they raise each account up to $130.00.

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