CenturyLink - Inability to restore services.
Aside from the fact that they are for some reason trying to charge me 110$ a month, for their plan that is currently advertised at 29.99$ a month on their home page, just displaying the amount of highway robbery this highway men are perform, their site is full of false advertisements. They claim they have 24/7 phone support on their site, but that's a flat lie, if there's a lawyer who is interested in started a class action for false advertisement, they are 8-5 Mon-Fri and can't get anyone on the phone to help.
Chat support? Same times.. Not even on a Saturday.
Currently I've had an outage for over 8 hours and can't seem to get anyone on the phone, using cell tether works just as great, maybe I should just ditch them and use it full time, I mean, it is unlimited high speed data now, and I only use Netflix/Pandora, so I don't even have it shown against data usage... What a croc this land based internet is, I thought it was supposed to be cheaper than cell phone internet..
Reason of review: Pretty much all of the above..
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
CenturyLink Cons: Cost, Treatment, Support, Website.
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In our area we are locked into CenturyLink....they have double billed us,,, they have gotten our serve messed up,we have paid for in house jack installation had to pay for it and we are still waiting for it to be installed,,this was in October of 2016 we had placed the order and as of June 2017 we are still waiting,,,I have contacted them several times as to when they are going to get the install done...still waiting,,as far as trouble shooting i have had to learn it on my own! every time i contact CenturyLink for help i get a person i can't even understand. WE pay 58.95 per month for the highest DSL they can offer in our area which is only 4mps :( we pay more for than my son pays for triple the speed....i ask them constantly what the "other services charge of 21.13 is on our bill and they still have not told us...we are so sick of centurylink and feel they are nothing but a scam with their over pricing and service