They are the biggest rip off! Worst customer service I have ever experience from a company. Would not recommend to anyone. I bundle their service with direct tv and they are putting direct tv to shame!
I am a direct tv customer and decided to try to do a bundle deal with century link so i can get faster internet service than the one that i have with COX.I called on 2/21/12 to set up my service. I was never even told a date when a rep. was going to come out and turn on my services. It took 3 phone calls to find out a specific date when my service would be turned on. I found on that it was to be 2/27/12. On 2/27/12 a rep. comes out and says, " that i cannot hook up your service. Something is wrong with your line and a construction team needs to come out within a couple weeks to clear out my line." A couple weeks you have got to be kidding me. So, once again i call and call century link to have a sooner date for this to be done. They set up a for this date to be 3/2/12. The construction team came out on 3/2/12 and cleared the line and turned my services on. On sat. 3/3/12, i decided to plug in my phones to make sure everything is working and it is not. I discover that my phone jacks in my house are not working. ( i have a 3 yr old home and have always had COX communications so i never have had to use my jacks until not) I call century links customer service again and they say that , " the soonest anyone could come out will be next week. YOU HAVE GOT TO BE KIDDING ME>! I demand for it to be sooner or that they can cancel my service. The rep tells me, " that my apt has been scheduled for Monday 3/5/12 from 8-12pm. On sunday 3/4, i am out running errands all day. When i get home i find a hanger on my door from century link with a note from an rep that came to my house stating that i will be charged 85doll for his visit. This man never even stepped foot inside my home and my apt was for Monday not Sunday.
I called on 3/5/12 and have my services shut off and the agent assures me that i shouldnt be billed anything.
On 3/19 i get a bill in the mail for 100.26 I had my services that i wasnt able to use for all of 3 days!!! I call the account representatives for century link and they are unwilling to change the bill. They go off what their rep's say over a customer! They refuse to have you talk to a supervisor.
STAY AWAY WORST CUSTOMER SERVICE EVER!
Monetary Loss: $100.