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I've been with the same internet provider for about 5 years. They started as Sprint, became Sprint/Embarq, then I think another buyout, then finally Centurylink. The problem has been around since the very beginning.

My internet constantly drops out during random use. Load a page, it might disconnect. join a server when playing a game, might disconnect. Try to log into an email, paypal, forum, etc, might disconnect. It's never a gaurentee, but over the years I've been able to find things that will give me a 70-90% chance of disconnecting. Every time it happens the entire modem shuts off then restarts.

The biggest complaint is I've attempted off and on to fix this problem from day 1. It's always the same. they run me through resetting the router. They send a line tech out who says everythings fine. They offer to replace the modem (After about 10 I've started insisting thats not the problem.) Eventually I get fed up and just deal with it, but in the past month or two its gotten completely out of hand.

No one ever has anything to say besides the routine "reconnect steps. replace modem. test line. nope it all works" no. It doesn't all work. I'm a computer technician and been one since before I had this internet service. I know for a fact it has nothing to do with my router forward, its something from the modem back, but I can't ever seem to get past having a line tech check the lines and say its all good.

So fed up. Here's a glimpse of my last 5 hours of experience (I'm making a list to work with, planning to hound them until this is resolved and some compensation sure would be great at this point.):

"*NOTE* Youtube didnt usually disconnect me until June 18th

June 18th, 10:43pm - www.youtube.com - instantly disconnected after doing a search for "Left for dead trailor"

June 18th, 10:47pm - www.youtube.com - disconnected after searching "left 4 dead intro" and hit enter

June 19th, 3:03am - www.facebook.com - Disconnected doing a search in the top searchbar

June 19th, 3:44am - Unknown (Was playing a game), most likely something the living room computer was doing

June 19th, 3:49am - gmail.com - tried to view my inbox (window was already open), not sure if that's what disconnected

June 19th, 3:52am - centurylink.pissedconsumer.com - was reading about disconnect issues with centurylink (ohh the irony), clicked a link on the page, disconnected.

June 19th, 3:54am - centurylink.pissedconsumer.com - Same as above. Can't help but laugh at this now."

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Anonymous
#1563961

Having the same problem, will find a different modem/router

Anonymous
#1551640

CENTURYLINK IS WORSE THAN TIME WARNER WAS. As noted by others on this forum the problem continues with no solution in sight.

I've also been given several modems and about 30 service calls this year but the problem continues. They would have you think you are the problem and say we don't know what to tell you all of OUR equipment is working fine. I get NO internet connection alerts several times a day. I tell them I did speed tests and it's lacking.

The first thing they ask is if I used CL speed tests because that's the only one that matters. Fact is, that's the only one that passes! I wondered if the problem was due to the End of Net Neutrality but it was bad before that. Now it's worse.

I'm starting to think their service is some sort of scam and I think everyone reading this needs to report their service to the BBB.

My service has always been bad but this week is worse than ever. I think there are too many customers for the bandwidth they offer.

Anonymous
#1551562

I am currently having this problem. We signed up for CenturyLink internet in Feb.

Ever since then it continues to drop all the time. They sent out a technician 2 times and replace the tower and yet it still is happening. I am paying for *** nothing. I am going to cancel my account and sign up with another provider.

Worst experience ever.

And they can't even fix it. They are stealing my money for nothing.

Anonymous
#1550408

Here's the thing. I am a gamer and I have been having these issues with centurylink to where the internet will shut off the box itself will stay on but the actual internet connection shuts off for like 15-30 seconds and then comes back on.

The reason I know this, is because the modem is right next to my gaming setup. Unlike others mine happens way more than one time a day.

It happens constantly. Ultimately I am paying the same price for 10 mbps that I could be paying for up to 400 with Comcast.

Anonymous
#1549504

having the same problem,and got the same answers from centurylink, i don't think they want to admit, they can't fix the problem.

GapingAlaskanMalamute216
#1531116

Having the same problem since July 2018. Every night at 10:10 pm the modem disconnects and will not reboot for hours.

I have 1 pc connected via ethernet and thats it. They have tested the wire and gone through all the usual steps of rebooting the modem. Century Link is unable to fix this problem. I feel bad for my landlord because it's not their fault and I will not be renewing my lease because of this.

Century Link has oversold the market, because the outages happen like clockwork.

Don't buy a new modem/router, that is an excuse they use. Get a new isp.

Anonymous
#1528074

This wont fix all of your issues in this thread, but you can try this: Open your network settings on computer (Ethernet or WiFi) Right click, open properties Click Advanced tab Click Share tab The two check boxes should be UNCHECKED you have to check the first one to uncheck the bottom one.

Anonymous
#1520877

I'm having the same problem. I hate their service.

I thought it was my modem or router, but I replaced both of them. It's not just the Wi-Fi, it's the hard-wired connection too.

Anonymous
#1483765

checking the modem's diagnostic test found in the utility section when you log into the 192.168.0.1 of the modem. I found the dns numbers and put them into my computer's network/modem settings. Went through 3 modems before my buddy figured this one out.

Anonymous
#1471952

I have had centrylink for 6 days and it has disconnected every night.have been told to turn modem off and back on. have been told to disconnect cable into the phone jack.

Technician changed color of wires in the phone jack and said all measurements were good.

Thewires centrylink uses were made for telephones which operated under 3khz. It is cruel to expect those poor things to handle internet speeds

Anonymous
#1447325

I started having EXACTLY the same problem with Centurylink! And I just bought a new router from them and am paying more for faster speeds!

You are correct- they say the same thing if you call and make you do all the same stupid stuff as if you were an idiot and didn't know to do it in the first place!

I think they have taken on more customers than their lines can handle because it is only a problem for me between primarily 11am until 7 or 8 in the evening. After that, I can do anything, watch Netflix....

Anonymous
#1438389

Been having the same internet drop off problems for two weeks now. CenturyLink couldn’t fix it over the phone and they were going to charge me to come out.I disabled the WiFi on the router as someone mentioned above and my internet hasn’t dropped off yet.I will be changing ISP after my contract is over.

Anonymous
#1432650

Having the same issue. My wifi was and still is constantly disconnecting stating 'no internet connection'.

When I got so fed up and called customer service, they didnt bother sending out a tech to my location. They told me that there's something wrong with the 'modem' and that I have to replace it. Here's the thing, I had to pay the shipping fee (which was pretty expensive, to be honest).

So the modem that they sent me (while charging full price for it by the way) have the issue, and they charged ME to have it replaced when they are the ones who sent me malfunctioning modem in the first place.

Go figure.

That still didn't fix the issue so that was cherry on top of the whole thing. In fact, it's disconnecting more frequently (ever since I replaced it btw). Just today, it dropped like 5 times in less than 2 hours and like 7 or 8 times on Sunday when I was watching youtube.

They always give the same excuse and half the time they shift the blame to me by saying:

1. my laptop might be slow (said laptop happen to be brand new and works very well when I use university wifi)

2.

because there's way too many of us using it (uh... there's only 2 people using it most of time (3 max) so...) 3. Too many devices are connected - apart from the smartphones, no one in my family spends more than couple hour online when using laptop/computer. Most of the time we are watching either DVD (not online video, actual DVD) or working (which do not require wifi most of the time) 4.

because I'm watching video online (the video that I watched was on youtube (usually 5 to 10 min clips, not Netflix or Hulu). Like I pointed out on 3, my family doesn't spend too much time watching youtube or any other online video. And then they proceeded to tell me that it might be because I'm using basic plan (?) and upgrading will fix the issue (for what, extra $2~30 per month or something?) - I tried this too by the way and it still didn't fix it. They always tell me to reboot the modem which I already did BEFORE calling them.

I can't help but wonder 80% of the time, do they even know how to fix this issue? I'm probably gonna get different internet provider once the one year contract is over.

Anonymous
#1415214

Same problem - repeatedly... Line tech came (again) and after a fair bit of back and forth he dropped a bombshell which will no doubt resonate with those of you having a similar issue.

"Centurylink have oversold their network capacity..." meaning that they aren't going to be able to provide the service that they have signed us up for. Essentially they are now trying to put everything back on us to distract from the real cause of the issue... their greed. I'm not sure what this means from a standpoint of contractual obligations (aka service provisions on their behalf) but I am very keen to take this further!

Paying an arm and a leg for no service... speedtest.net won't even work because the connection drops mid-test but their router says everything is fine (of course).

Where do we go to complain about their illegal operations? Or is this legal?

Anonymous
to Anonymous #1447327

That's exactly what I though was the problem and also would like to know what to do abut it!{{Redacted}}

Anonymous
#1409008

wireless on off switch that you plug into so you don't have to go over and reset it

Anonymous
#1398860

I keep having the same issue. Modem has all green lights and passes diagnostics but there is no internet connection.

Every time I talk to centurylink they make me run through a reboot or power cycle. Damnit I've done all those things. And the internet comes back when I do. But I have to do them every day and sometimes several times per day.

I'm trying to stop having to do that. They sent a line tech who said the line is fine and said to change some windows settings despite me telling him that's not the issue. Guess what? I was right and I've reset the modem every day this week.

Now the tech won't return my calls or texts when I text that the internet is down again and please log in to the modem to see if there is a smoking gun. I'm on my 3rd modem.

The modem isn't the problem. I'm so tired of this i'm almost ready to pay more for Mediacom and I hate Mediacom as a company.

Anonymous
#1372645

Pissed my century link drops all the time. I'm so sick of these internet company and they don't care. I'm really thinking of going to another internet provider.

Anonymous
#1310032

I have had the same problem and in addition my signal is week . Centurylink said I would have to pay to get a new one.

I am resetting 2 or 3 times daily. Finally called centurylink and asked if I could just put a new Linksys or Netgear box in. Was told yes I could just plug the line into a new unit and it would be ok.

I am on my way to buy probably the Netgear and will deal with Centurylink as little as possible. We live in an area that Centurylink is our only internet provider so we are stuck with them.

Anonymous
to Anonymous #1543375

What was the result of replacing the CenturyLink modem with a different brand's modem?

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