I've been with the same internet provider for about 5 years. They started as Sprint, became Sprint/Embarq, then I think another buyout, then finally Centurylink. The problem has been around since the very beginning.
My internet constantly drops out during random use. Load a page, it might disconnect. join a server when playing a game, might disconnect. Try to log into an email, paypal, forum, etc, might disconnect. It's never a gaurentee, but over the years I've been able to find things that will give me a 70-90% chance of disconnecting. Every time it happens the entire modem shuts off then restarts.
The biggest complaint is I've attempted off and on to fix this problem from day 1. It's always the same. they run me through resetting the router. They send a line tech out who says everythings fine. They offer to replace the modem (After about 10 I've started insisting thats not the problem.) Eventually I get fed up and just deal with it, but in the past month or two its gotten completely out of hand.
No one ever has anything to say besides the routine "reconnect steps. replace modem. test line. nope it all works" no. It doesn't all work. I'm a computer technician and been one since before I had this internet service. I know for a fact it has nothing to do with my router forward, its something from the modem back, but I can't ever seem to get past having a line tech check the lines and say its all good.
So fed up. Here's a glimpse of my last 5 hours of experience (I'm making a list to work with, planning to hound them until this is resolved and some compensation sure would be great at this point.):
"*NOTE* Youtube didnt usually disconnect me until June 18th
June 18th, 10:43pm - www.youtube.com - instantly disconnected after doing a search for "Left for dead trailor"
June 18th, 10:47pm - www.youtube.com - disconnected after searching "left 4 dead intro" and hit enter
June 19th, 3:03am - www.facebook.com - Disconnected doing a search in the top searchbar
June 19th, 3:44am - Unknown (Was playing a game), most likely something the living room computer was doing
June 19th, 3:49am - gmail.com - tried to view my inbox (window was already open), not sure if that's what disconnected
June 19th, 3:52am - centurylink.pissedconsumer.com - was reading about disconnect issues with centurylink (ohh the irony), clicked a link on the page, disconnected.
June 19th, 3:54am - centurylink.pissedconsumer.com - Same as above. Can't help but laugh at this now."