My elderly father purchased direcTV through Centurylink.When Centurylink pushed him to switch to Prism they said it would be free and then charged a huge 568$ installation fee. Then, rather than canceling the account as requested in writing I have copy of the order.
(paid on the Centurylink bill) Centurylink with DirecTV kept the account alive managed transfer account billing to DirecTV. We have a clear record of cancellation three months ago, and they refuse to refund the money that they took via auto pay despite the disconnection of the service last October.
I am ready to call the AG. I know there is a class action in CA for similar behavior.Is there anything here in the US
Product or Service Mentioned: Centurylink Internet Installation.
Reason of review: Poor customer service.
Monetary Loss: $1069.
Preferred solution: Full refund.
I liked: Dissatisfied.
I didn't like: Extreme poor customer service, Long hold time.