Not resolved
Advertised vs Delivered
Billing Practices
Exchange, Refund and Cancellation Policy
Price Affordability

My elderly father purchased direcTV through Centurylink.When Centurylink pushed him to switch to Prism they said it would be free and then charged a huge 568$ installation fee. Then, rather than canceling the account as requested in writing I have copy of the order.

(paid on the Centurylink bill) Centurylink with DirecTV kept the account alive managed transfer account billing to DirecTV. We have a clear record of cancellation three months ago, and they refuse to refund the money that they took via auto pay despite the disconnection of the service last October.

I am ready to call the AG. I know there is a class action in CA for similar behavior.Is there anything here in the US

Product or Service Mentioned: Centurylink Internet Installation.

Reason of review: Poor customer service.

Monetary Loss: $1069.

Preferred solution: Full refund.

I liked: Dissatisfied.

I didn't like: Extreme poor customer service, Long hold time.

Company wrote 0 private or public responses to the review from Jan 06, 2017.
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