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My elderly father purchased direcTV through Centurylink.When Centurylink pushed him to switch to Prism they said it would be free and then charged a huge 568$ installation fee. Then, rather than canceling the account as requested in writing I have copy of the order.

(paid on the Centurylink bill) Centurylink with DirecTV kept the account alive managed transfer account billing to DirecTV. We have a clear record of cancellation three months ago, and they refuse to refund the money that they took via auto pay despite the disconnection of the service last October.

I am ready to call the AG. I know there is a class action in CA for similar behavior.Is there anything here in the US

Product or Service Mentioned: Centurylink Internet Installation.

Reason of review: Poor customer service.

Monetary Loss: $1069.

Preferred solution: Full refund.

I liked: Dissatisfied.

I didn't like: Extreme poor customer service, Long hold time.

Company wrote 0 private or public responses to the review from Jan 06, 2017.
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