Albuquerque, New Mexico
0 comments
Not resolved

I contracted a bundle service: Internet with Directive. Bundle roughly monthly fee: ~60 dollars.

The person who started my service did not bundle it from the beginning

I tried to call the company and explain. They want me to pay $57+for internet plus $60 of internet per month. Their response was, in order to bundle it now..I have to have both accounts in zero balance to bundle. Isn't that ridiculous? I have to pay for their mistake? Unbelievable.

every time I called, I was on hold for at least 45 minutes to up to 1.5 hours. Every time I called, I am transferred from department to department.

Please do not contract their services. They are a horrible company.

Review about: Centurylink High Speed Internet Directv Service.

I didn't like: New fees upon fees, False advertising and theft, Crappy customer service, Fines.

Review #676569 is a subjective opinion of a user.

1.5
Product or Service Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Diversity of Products or Services
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service, Problem delivery, pricing issues, warranty issue. / $161
Preferred solution Let the company propose a solution

Had an Experience with Centurylink?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Centurylink - Worst Company I have EVER dealt with. Centurylink "I signed up for one year for $29.99(ish) a month, which I had to set to auto pay. Fine... but I didn't get a bill for 2 months. ..." Read more Centurylink - Poorest Customer "Service", Most Unreliable Internet Speeds Centurylink "Ever since I moved to a rural area, I have been experiencing daily disruptions of internet service. Come to find out, the entire community is having the same problem. Generally,..." Read more Review about Centurylink Tv Service from Springfield, Oregon Centurylink "Our servers is super here in Walterville. Evernight it normally started at about 5pm and is stop as start service. By the end of the night what picture you do..." Read more Centurylink - Worst Customer Service Ever! Centurylink "I returned a modem to Centurylink via UPS on the day I received it without every using the service. I mistaken assumed that when I returned the equipment they..." Read more Rudelyns Sari Sari Store - Poor Packaging and Poor Service Rudelyns Sari Sari Store "I'm surprised that some people even got responses! I emailed on multiple occasions, and never even recieved 1 back. Due to this and the amount of time it was taking..." Read more Gazelle - Sent the wrong phone, then can't exchange Gazelle "I ordered a Verizon Iphone 6s plus. They sent me a GSM unlocked phone that will not work on verizon. We used the affirm payment plan to check out. So......" Read more Ezbuy - Faulty item - collect, return and collect??? Ezbuy "Ezbuy delivered a spoiled drawer. Firstly, its bulky - yes i chose self collection to save on cost. Being asked to BRING BACK to the warehouse / collection point. Hello?..." Read more Garden Winds - Horrible Customer Service Garden Winds "Garden Winds customer service is the absolute WORST! After sending two email and getting no response, "I" had to call to get any kind of answers concerning their defective products..." Read more