Not resolved

I contracted a bundle service: Internet with Directive. Bundle roughly monthly fee: ~60 dollars.

The person who started my service did not bundle it from the beginning

I tried to call the company and explain. They want me to pay $57+for internet plus $60 of internet per month. Their response was, in order to bundle it now..I have to have both accounts in zero balance to bundle. Isn't that ridiculous? I have to pay for their mistake? Unbelievable.

every time I called, I was on hold for at least 45 minutes to up to 1.5 hours. Every time I called, I am transferred from department to department.

Please do not contract their services. They are a horrible company.

Review about: Centurylink High Speed Internet Directv Service.

I didn't like: New fees upon fees, False advertising and theft, Crappy customer service, Fines.

Review #676569 is a subjective opinion of a user.

1.5
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Price Affordability
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service, Problem delivery, pricing issues, warranty issue. / $161
Preferred solution Let the company propose a solution

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