Centurylink - Deceitful Company, contracts and service

I contracted a bundle service: Internet with Directive. Bundle roughly monthly fee: ~60 dollars.

The person who started my service did not bundle it from the beginning

I tried to call the company and explain. They want me to pay $57+for internet plus $60 of internet per month. Their response was, in order to bundle it now..I have to have both accounts in zero balance to bundle. Isn't that ridiculous? I have to pay for their mistake? Unbelievable.

every time I called, I was on hold for at least 45 minutes to up to 1.5 hours. Every time I called, I am transferred from department to department.

Please do not contract their services. They are a horrible company.

This review is a subjective opinion of a user.
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More Review Details

Price Affordability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • New fees upon fees
    • False advertising and theft
    • Crappy customer service
    • Fines

Reason of review:
Poor customer service, Problem delivery, pricing issues, warranty issue.
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Centurylink High Speed Internet Directv Service
Review category
SEO and Reputation Management
review #676569 by

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