Not resolved

I contracted a bundle service: Internet with Directive. Bundle roughly monthly fee: ~60 dollars.

The person who started my service did not bundle it from the beginning

I tried to call the company and explain. They want me to pay $57+for internet plus $60 of internet per month. Their response was, in order to bundle it now..I have to have both accounts in zero balance to bundle. Isn't that ridiculous? I have to pay for their mistake? Unbelievable.

every time I called, I was on hold for at least 45 minutes to up to 1.5 hours. Every time I called, I am transferred from department to department.

Please do not contract their services. They are a horrible company.

Review about: Centurylink High Speed Internet Directv Service.

I didn't like: New fees upon fees, False advertising and theft, Crappy customer service, Fines.

Review #676569 is a subjective opinion of a user.

1.5
Price Affordability
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service, Problem delivery, pricing issues, warranty issue. / $161
Preferred solution Let the company propose a solution

Had an Experience with Centurylink?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Century link has there box on my property and it looks like a hazard! I seen two century link employees come out and then left they left box open with..." Read more
"Sadly, we are in an area (rural NW Missouri) that has zero options or alternatives to Internet and phone service. Our service constantly delivers slower speeds than what we have..." Read more
"I was contacted by phone from an independent Century Link Representative wanting to know who my current carrier was and what I was paying for my plan. I told him..." Read more
"Century Link is guilty of theft and false advertising. I advise that anyone who has come to this conclusion (if you haven't you will) to contact the attorney general and..." Read more
"I found a piece of long finger nail in my steak I'm so disappointed knowing that they don't wear gloves and that am eating food from a fast food restaurant..." Read more
"No where near as comfortable as the one in the store Seams run across arm rest where your hand rest ,piping crooked on one side No longer set in and..." Read more
"I went thru the enrollment process, wanting to be insured for 2016. Unfortunately, because of my financial situation, I was unable to make my first or any other premium payment..." Read more
"Last year I found out I have celiacs disease, and immediately went on a gluten free diet. I am so glad I have a friend that educated me on what..." Read more