Centurylink Phone Numbers and Emails

Toll-Free Number:

  • (800) 244-1111

Customer Service:

  • (877) 726-6875
    Control Center
  • (866) 642-0444
    Long Distance Services
  • (800) 201-4099
    Move, Disconnect, Or Cancel (Residential)
  • (877) 862-9343
    Order New Services (Residential)
  • (877) 453-8353
    Portal support, Activations and Wholesale Repair
  • (888) 638-6771
    Technology Solutions
  • (888) 218-0467

Accounting:

  • (888) 723-8010

Accounting/ Billing:

  • (888) 646-0004
    Residential

Billing:

  • (800) 777-9594
    13- to 15-digit (CRIS)
  • (800) 860-1020
    8-digit (LATIS)
  • (800) 786-6272
    9-digit (Ensemble)

Sales:

  • (800) 871-9244

Technical Support:

  • (877) 646-3282
    Internet Repair (24 x 7)
  • (800) 788-3600
    Phone Repair (24 x 7)
  • (866) 314-4148
    Prism® TV Repair (24 x 7)

Centurylink Emails:

General Info
Technical Support
More phone numbers and emails Less phone numbers and emails

Centurylink Contact Information

Centurylink Website:

Centurylink Help Center:

Corporate Office Address:

CenturyLink
100 Centurytel Dr
Monroe, Louisiana 71203
United States
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Customer Service Rating and Reviews

1.2 / 5
Bad
Freddie B Dgk
Century Link is a cluster *** company ! Their web sight is impossible to navigate and they just don’t give a *** !!
1.0

Been with them 4 years of poor service !
Talk to customer service after 47 min hold and heard their dog barking , kids screaming
then put on hold again and lost connection !

Allen G Whx
Lack of customer service
1.0

Phone is out. Have spent several hours trying to reach your so-called customer service. Tried internet and was disconnected. Was disconnected from chat 3 times.
Spent an hour on hold for the ...

Summary of Centurylink Customer Service Calls

5.3K TOTAL
CALLS
06:17 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Centurylink Customer Service?

Payments and Charges Question:

  • “Was charged 498.00 and I don't have an account”
  • “Payment arrangment”
  • “Pay my bill”

Product/ Service Question:

  • “Affordable connectivity benefit program”
  • “Unable to connect to the network”
  • “Phone not working”

Staff Question:

  • “Speak to a customer service agent”
  • “Service issue”
  • “Need to move service and upgrade service”

Activation/ Cancellation Question:

  • “Cancellation of service”
  • “Cancel”
  • “Tech came out when I cancelled the appointment three different ways”

Account Question:

  • “Cant get into my gateway account”
  • “Forgot my password for Internet modem”
  • “My account was supposed to be credited it wont let me call any centurylink number ive had problems with my internet for over a year i call every month”

Request for Information Question:

  • “Im trying to get information on a old bill”
  • “Information regarding an error in payment”
  • “Looking for our modum”

Return/ Replace Question:

  • “Return modem”
  • “Returns”
  • “I have moved snd would like to return modem”

Shipping and Delivery Question:

  • “Where is the technician that is supposed to be here today?????”
  • “Where is my technician”
  • “Modem did not get delivered”

Refund Question:

  • “Refund overchargr”
  • “Refund for internet service that wasn't hooked up”
  • “I want refund now”

Cards Question:

  • “Update card on file”
  • “Need to update autopay credit card number”
  • “Reward card”

Employment Question:

  • “I have been trying to call all morning but it is impossible to get a live person on the phone , I've been having issues with my internet ALL WEEK and I am tired of it ! I need to speak to a supervisor I am unable to do my job !”
  • “W2”
  • “I need a copy of my 2019 W-2”

Website/ Application Question:

  • “Fire hazard on your site”
  • “Application”
  • “Need address to send an application to get help with lifeline program”

Other Question:

  • “No internet”
  • “Internet repair”
  • “Installation”

About

Centurylink Privacy Policy
To read more: https://www.centurylink.com/aboutus/legal/privacy-policy.html
Top Centurylink Services

Internet Service, Customer Care, Bundle

Top Centurylink Products

Account, Modem, Reward Card

Centurylink Pros and Cons

Pros: Price, When it worked, Quality of internet, Service online payment ability, Price is decent by comparison

Cons: Customer service, Lack of cooperation, Difficult problem resolution, Professionalism of manager, Poor problem solving

Related Companies

Qwest, Embarq

Summary

CenturyLink, Inc., previously - CenturyTel, Inc., is an integrated provider of communication services (across the United States). The company was renamed in 2010. CenturyLink was established in 1968, providing its customers with local and long distance voice, direct mail services, high-speed Internet access, wholesale network access, video and other data transmission services, as well as security monitoring, business information services, etc. Customers can also enjoy leasing, selling, installing, and equipment maintaining and wiring opportunities. Collection services, database management are also available via its almost 1000 locations nationwide. At the present time, the company maintains more than 7.0 million telephone access lines. CenturyLink is listed in S&P500 and Fortune 500 magazines.

Centurylink reviews and complaints

Centurylink is ranked 459 out of 1638 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCardAmerican Express

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