Contact Information

Centurylink Phone Numbers

Toll-Free Number:

  • (800) 244-1111 General Inquiries

Account & Billing Support:

  • (888) 723-8010

Enterprise:

  • (800) 777-9594 Billing: 13- to 15-digit (CRIS)
  • (800) 860-1020 Billing: 8-digit (LATIS)
  • (800) 786-6272 Billing: 9-digit (Ensemble)
  • (800) 244-1111 General Inquiries
  • (877) 453-8353 Portal support, Activations and Wholesale Repair
  • (888) 638-6771 Technology Solutions

Repair & Tech Support:

  • (877) 646-3282 Internet Repair (24 x 7)
  • (800) 788-3600 Phone Repair (24 x 7)
  • (866) 314-4148 Prism® TV Repair (24 x 7)

Residential Customer Support:

  • (866) 642-0444 Long Distance Services
  • (800) 201-4099 Move, Disconnect, Or Cancel
  • (877) 862-9343 Order New Services
  • (888) 646-0004 Payment Specialists

Small Business:

  • (877) 726-6875 Control Center
  • (800) 871-9244 Sales
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Centurylink Email:

Corporate Office Address:

CenturyLink
100 Centurytel Dr
Monroe, Louisiana 71203-2041
United States

Other Info:

Alternative Emails:

DSL Technical Support: dsltechsupport@centurylink.com

Help in Social Networks:

Summary of Centurylink Customer Service Calls

229 TOTAL
CALLS
12% SUCCESSFUL
CONNECTIONS
04:18 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Centurylink to Ask about:

Payments and Charges Question:

  • “Pay bill”
  • “Billing”
  • “Bill”

Product/ Service Question:

  • “Wifi connection drops frequently”
  • “My internet not working” , Review # 1769660
  • “Do you guys disconnect it ORD address the service”

Staff Question:

  • “Home service”
  • “Mad about rude overseas customer service tech”
  • “No service”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancel service” , Review # 1770821
  • “Yes I was calling because I needed to talk to you about the cancellation of CenturyLink they were I was told that I could not cancel because it was in the middle of in the middle of a cycle I canceled on vide that the bill was generated I was not usi”

Account Question:

  • “Cant log in .won't except any of my info.”
  • “Need my account number”
  • “Can’t login with phone number to set up account”

Request for Information Question:

  • “Checking ny internet connection”
  • “Check my account”
  • “I need to talk to customer service” , Review # 1719590

Return/ Replace Question:

  • “Return motum wifi eguipment” , Review # 1738859
  • “Unable to print return label because it says I have no account” , Review # 1725523

Shipping and Delivery Question:

  • “Why is my modem getting shipped uf i rented it”

Other Question:

  • “My internet is slow”
  • “Location of my motum”
  • “Improper installation” , Review # 1774287

Centurylink Rating Stats

1.5 out of 5 stars
based on 1538 reviews
See all 3175 reviews

Rating trend

About

Centurylink Privacy Policy
To read more: https://www.centurylink.com/aboutus/legal/privacy-policy.html
Top Centurylink Services

Internet Service, Customer Care, Bundle

Top Centurylink Products

Account, Reward Card, Router

Centurylink Pros and Cons

Pros: When it worked, Service online payment ability, Quality of internet, Internet is ok, Speed

Cons: Poor customer service, Lack of cooperation, Professionalism of manager, Difficult problem resolution, Poor problem solving

Related Companies

Qwest, Embarq

Summary

CenturyLink, Inc., previously - CenturyTel, Inc., is an integrated provider of communication services (across the United States). The company was renamed in 2010. CenturyLink was established in 1968, providing its customers with local and long distance voice, direct mail services, high-speed Internet access, wholesale network access, video and other data transmission services, as well as security monitoring, business information services, etc. Customers can also enjoy leasing, selling, installing, and equipment maintaining and wiring opportunities. Collection services, database management are also available via its almost 1000 locations nationwide. At the present time, the company maintains more than 7.0 million telephone access lines. CenturyLink is listed in S&P500 and Fortune 500 magazines.

Centurylink reviews and complaints

Centurylink is ranked 309 out of 1909 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCardAmerican Express

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