Contact Centurylink Customer Service
Centurylink Phone Numbers and Emails
Toll-Free Number:
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(800) 244-1111
Customer Service:
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(877) 726-6875Control Center
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(866) 642-0444Long Distance Services
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(800) 201-4099Move, Disconnect, Or Cancel (Residential)
Centurylink Emails:
Centurylink Contact Information
Centurylink Website:
Centurylink Help Center:
Corporate Office Address:
Summary of Centurylink Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Centurylink Customer Service?
Payments and Charges Question:
- “Was charged 498.00 and I don't have an account”
- “Payment arrangment”
- “Pay my bill”
Product/ Service Question:
- “Affordable connectivity benefit program”
- “Unable to connect to the network”
- “Phone not working”
Staff Question:
- “Speak to a customer service agent”
- “Service issue”
- “Need to move service and upgrade service”
Activation/ Cancellation Question:
- “Cancellation of service”
- “Cancel”
- “Tech came out when I cancelled the appointment three different ways”
Account Question:
- “Cant get into my gateway account”
- “Forgot my password for Internet modem”
- “My account was supposed to be credited it wont let me call any centurylink number ive had problems with my internet for over a year i call every month”
Request for Information Question:
- “Im trying to get information on a old bill”
- “Information regarding an error in payment”
- “Looking for our modum”
Return/ Replace Question:
- “Return modem”
- “Returns”
- “I have moved snd would like to return modem”
Shipping and Delivery Question:
- “Where is the technician that is supposed to be here today?????”
- “Where is my technician”
- “Modem did not get delivered”
Refund Question:
- “Refund overchargr”
- “Refund for internet service that wasn't hooked up”
- “I want refund now”
Cards Question:
- “Update card on file”
- “Need to update autopay credit card number”
- “Reward card”
Employment Question:
- “I have been trying to call all morning but it is impossible to get a live person on the phone , I've been having issues with my internet ALL WEEK and I am tired of it ! I need to speak to a supervisor I am unable to do my job !”
- “W2”
- “I need a copy of my 2019 W-2”
Website/ Application Question:
- “Fire hazard on your site”
- “Application”
- “Need address to send an application to get help with lifeline program”
Other Question:
- “No internet”
- “Internet repair”
- “Installation”
About
Internet Service, Customer Care, Bundle
Account, Modem, Reward Card
Pros: Price, When it worked, Quality of internet, Service online payment ability, Price is decent by comparison
Cons: Customer service, Lack of cooperation, Difficult problem resolution, Professionalism of manager, Poor problem solving
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CenturyLink, Inc., previously - CenturyTel, Inc., is an integrated provider of communication services (across the United States). The company was renamed in 2010. CenturyLink was established in 1968, providing its customers with local and long distance voice, direct mail services, high-speed Internet access, wholesale network access, video and other data transmission services, as well as security monitoring, business information services, etc. Customers can also enjoy leasing, selling, installing, and equipment maintaining and wiring opportunities. Collection services, database management are also available via its almost 1000 locations nationwide. At the present time, the company maintains more than 7.0 million telephone access lines. CenturyLink is listed in S&P500 and Fortune 500 magazines.
Centurylink is ranked 459 out of 1638 in Telecommunications category
USA
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