Contact CenturyLink Customer Service
CenturyLink Phone Numbers and Emails
Toll-Free Number:
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(800) 244-1111Existing Customer
Customer Service:
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(866) 872-0238CenturyLink ON
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(318) 388-9800Customer Advocacy
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(877) 453-8353Portal Support, Activations and Wholesale Repair
CenturyLink Emails:
How to Contact CenturyLink Customer Service?
Most Popular Number:
| Total calls: 5 110 | Issues resolved: 135 | Last call: May 14, 2025 |
CenturyLink Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
CenturyLink Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call CenturyLink is 8002441111. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 58% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 9 minutes.
Be prepared for the call as CenturyLink may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
CenturyLink Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call CenturyLink is 8002441111. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 58% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 9 minutes.
Be prepared for the call as CenturyLink may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call CenturyLink mainly because of product/ service, staff, payments and charges.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact CenturyLink is dsltechsupport@centurylink.com. 59% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
CenturyLink Website:
CenturyLink Help Center:
Corporate Office Address:
Other Info (opening hours):
Business Hours (CT):
Monday - Friday, 7:00am - 12:00am
Saturday - Sunday: 8:00am - 8:00pm
Mailing Address:
Copyright Agent
CenturyLink Communications LLC
1025 Eldorado Blvd.
Broomfield, CO 80021
Lumen Technologies
Attn: Litigation Department
931 14th St., Ste 900
Denver, CO 80202.
CenturyLink Customer Service Reviews
Centurylink is expensive. My choices to rectify the issues gave me little choice, and I can't get a technician until the 20th.
How Good is CenturyLink's Customer Service?
Summary of CenturyLink Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CenturyLink?
Product/ Service Question:
- “Wifi outage”
- “Internet problems”
- “This modem just doesn’t want to work right any longer. And I want to know why the WiFi is down more than up”
Payments and Charges Question:
- “Bill”
- “Pay bill”
- “Charges on my debet card from Centurylink and I have no Account with them I need to Talk to Accounting”
Staff Question:
- “No service”
- “My service is not working if I don’t get help soon I’m gonna drop you and get my money to somebody else. Let me know if you want my business”
- “Why do I keep losing service? This has been going on for years I am hearing impaired . Most email me”
Request for Information Question:
- “Update account info-joint owner deceased”
- “Modem question”
- “Appointment issues”
Activation/ Cancellation Question:
- “Canceling our service”
- “Mixed up messages/cancellation?”
- “Cancel service call”
Account Question:
- “Can’t log in”
- “Reset password”
- “Straighten out account and billing”
Return/ Replace Question:
- “Change account for automatic payments”
- “Return payment”
- “Incorrect charges”
Website/ Application Question:
- “Pay installation”
- “Because I've been waiting 3 weeks to get installation.”
- “Need to sign up for lifeline. Already completed application and have application number.”
Shipping and Delivery Question:
- “Where is my technician”
- “I need a package pickup and a tracking number for it.”
- “Did not receive a bill, did not sign up for email”
Cards Question:
- “New card payment”
- “Reward card”
- “Update credit card”
Refund Question:
- “Refund”
- “Refund overchargr”
- “Refund for internet service that wasn't hooked up”
Employment Question:
- “I have been trying to call all morning but it is impossible to get a live person on the phone , I've been having issues with my internet ALL WEEK and I am tired of it ! I need to speak to a supervisor I am unable to do my job !”
- “W2”
- “I need a copy of my 2019 W-2”
Other Question:
- “Unable to get email in my inbox, although I do get email in my junk”
- “Modem is not green”
- “Bars power”
Compare CenturyLink Customer Service To
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