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I had Quest/CenturyLink long distance service since September 2009. On November 15, 2018, I tried to make a long distance call and was told to "contact my long distance carrier." I did - they could not find my account - "Let me transfer you" seven times! I finally...
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Company wrote 0 private or public responses to the review from Dec 02.
2.6
I liked
  • Service for 9 years
I didn't like
  • Horrible customer service
  • Service ending with no notification
#1412985
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Centurylink - I hate Century Link

Century Link has been aware for over a year that we were relocating our business offices. CL assured us that there would be no problem with setting up our internet and phone lines. So now, a month after we have moved into our new office space - no internet or phones. Everyday for a month it has been , "We'll do it tomorrow." We do not have a choice but to use them. THEY SUCK!!!!!!!!!!!!!
Company wrote 0 public responses to the review from Nov 30.
#1411731
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Centurylink - The internet won't connect.

The cable has not hook up with the internet since we switched. I keep going over my internet limit because the WiFi isn't working. Direct tv is the worst. They offer hundreds of channel, you find the same thing on about 4 to 5 of the channels and they're all info-mercials.
Company wrote 0 private or public responses to the review from Nov 26.
1.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1408352
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I called the Century Link office to check on an installation that was previously set up by AT&T for 11/11/18. The representative claimed she had no record of it. We then agreed to reset the date for 11/27/18 and that they would send me an email to confirm. Needless to...
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Company wrote 0 private or public responses to the review from Nov 22.
1.0
I didn't like
  • Customer service rep with a poor attitude
#1405773
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I started a CenturyLink account in Feb of 2017 when we bought a house in Jasper County, SC. All the information I was given about costs turned out to be untrue. It turns out that I was overbilled for quite a few months and finally got a credit on the account that...
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Company wrote 0 private or public responses to the review from Nov 22.
#1405713
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I am fed up with CenturyLink...period. KSL was getting to be more about ads than news...so I don't miss that, but I really miss channel UEN-2. So tired of reruns and insipid shows that I am going to try the antenna. CL keeps getting more expensive, and the shows aren't...
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Company wrote 0 private or public responses to the review from Nov 22.
2.4
#1405625
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We cancelled our service on 09/28/18. I was told I would receive something to return the modem. I never did. I requested it again several weeks ago and still have not received anything to return the modem. We have been billed 14.06 several times since. I am assuming...
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Company wrote 0 private or public responses to the review from Nov 21.
#1405184
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I Called online rep and was advised that highest speed I could have would be 40 for price of $55.00 Cancelled and went with cox for 59.00 for 100m who was able to give me that with no added equipment I felt that customer service should have at least offered me a lower...
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Company wrote 0 private or public responses to the review from Nov 20.
1.0
I didn't like
  • Not offered higher rate for same price
  • That not offered higher speed at same rate
#1404727
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If we Weren't live in my area where I only can use this sucks Centurylink. why did I call it sucks? first of All 40 MBPS is a really High-speed connection, It doesn't matter 4 or 5 people streaming it shouldn't be going slow it will be fine, 2nd? Every freakin night I...
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Company wrote 0 private or public responses to the review from Nov 20.
#1404141
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If you are dissatisfied with CenturyLink, please sign my Change.org petition, which was a last resort after facing the nightmare of CenturyLink's circuitous customer service process. Even after 30+ phone calls and 15+ hours on the phone, I have no resolution of the...
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Company wrote 0 public responses to the review from Nov 15.
#1401398
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