State: Colorado City: Littleton Clear all filters (8 of 2668 reviews match)
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CenturyLink promised a set 2 year contract, but billed above that afterwards. Multiple customer service calls only to have them say promotions expire. Worst was last call with Michael, supervisor in Retention Dept. says neither he nor the company can fix the...
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Anonymous
Anonymous

sad but true

1.0
I didn't like
  • Bait and switch tactics
  • Retention supervisor michael is the worst
#943490
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I just moved to Denver, CO from Dallas, TX and am appalled with the horrible customer service and communication from CenturyLink so far. 1st incident - in July, enrolled in internet services and the representative I was speaking to asked for CC information to enroll me...
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2.0
#922970
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Very frustrated that each year I have to jump through the Centyrylink hoops to keep my bill in check. It also takes several phone calls due to excruciatingly long wait times and dropped calls. When I finally had success reaching a knowledgeable customer service rep,...
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1.2
I liked
  • Leaving them
#895492
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I placed an order to upgrade my dsl to fiber optic internet service as well as adding prism tv service. The night before installation, I received an email from centurylink advising me of order confirmation and time window for technicians arrival. Took day off from...
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#836891
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Complete Ripoff Destroyed furniture on install. Sent me to insurance company to get reimbursed. Took 4 months to get $550 which does not even come close to covering replacement cost of entertainment system. Service - What Service - Prism TV is awful - freezes...
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1.0
I liked
  • Leaving soon
I didn't like
  • No integrity in organization
#803620
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n investment in your worst night mere. They are known for preying on the poor. Accountability. They are not doing anyone any favors. Say government bailout - they come running. No customer service, only $$. It is an investment in failure and greed. Do your research. Do...
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#706614
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Same old crappy Qwest. New name nothing changed. Guy came by the house and sold me a package. I only needed internet but the deal was with TV and internet. He said it's about the same price. He lied. First month free so I don't check my bill. Then I see I can save $50...
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I liked
  • Quality of internet
I didn't like
  • Lack of honesty
#688651
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Salesman neglected to tell me that I would be not only be paying for the wireless modem, but $17 to ship it to my home. My first bill was $80 instead of the $29.99 quoted to me over the phone. Next I try to pay my bill online (they are an internet company after all),...
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Anonymous
Anonymous

$200 a month for cable, phone and internet is just plain dumb. First of all the channels available (basic) are sh|t. Everything that sounds interesting to me when viewing the...

Anonymous
Boyle

Hi my name is Brian Boyle my wife and I have just have internet and it seems like I can't use it for a good portion of the day we call up customer service they seem confused t...

#287698
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