My Internet speed dropped to an average of 50bits /sec about a week ago. I have been on the phone with them every day since.
They are telling me the router is trading at 11Mbits per second at the router. So I am assuming they arent lying and the cables up to the router are good. I verified the 50bits/second speed on 3 different machines plugged directly into the Modem. In addition, i have used three different LAN cables, and even had another modem that they issued me.
All with the same exact experience. These people dont care to fix my problem. My final call was to try to disconnect my service , and reconnect it with a new account, because i suspect that there is a record somewhere in a database that was orphaned. I couldnt even get through this with them.
Even though i was authorized on the account, i got some snouty-i-know-how-to-deal-with-this-type-of-customer-CSR telling me i was not authorized to deactivate the account.
In closing , do you know what it is like try to explain to one of these people that i CAN connect to google, but it will take me 1.5 days to download the google homepage. google home page ~=800K. 800kilobytes to bits = 6 553 600 bits @ 50bits per second = 131,072 seconds or 36 hours.
Thats right 36 hours to get to google.
thats almost how long it took to read this.
Centurylink is the worst Customer Service i have ever encountered.
Product or Service Mentioned: Centurylink Internet Service.
Monetary Loss: $450.