Manufacturer: Centurylink Category: Technical Support Clear all filters (40 of 40 reviews match)
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Beginning on: Fri.9/08/17, still working on it as of this date- Mon. 9/11/17. On Monday spent over an hour on the phone trying to eliminate the confusion over a bill. Was transferred to 3 different customer svc. agents, as not one of them could take care of what was...
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Centurylink Technical Support
I didn't like
  • Sorry for inconvenience and cancelling services
#1099487
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Our internet/tv through prism went out.I went outside and found a tech in front of my house & said my internet/tv just went out. He said he was there to fix someone else's & that he would fix ours. He came back when I wasn't home and when I tried my internet/tv it was...
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2.9
Product
Centurylink Technical Support
#1093307
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Well after the did not show up for the first 2 appointments to hook up my service.A man showed up to hook up my services(cable,wifi). The cable man broke my 55' tv an didnt bother mentioning it. Saying he left my tv off but all was fine. When i went to turn my tv on....
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1.1
Product
Centurylink Technical Support
#1080633
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Centurylink - Sporatic Internet access

#1056019
1.4
Details
Tech says i have to hace a 2nd device to configure modem. 6 times she said that. Every time i told her i only have 1 device. Asked to talk to supervisor. None available.
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Centurylink Technical Support Review

#960494
1.0
Details
My phone and internet went out today. After 3 unsuccessful calls which were switched to Asia, I asked to speak to someone in the US which they did. I have to wait one week before a service man can come out to fix it. This is the worst service of any company in the country.
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Centurylink Technical Support Review

#925172
1.2
Details
Technicians have limited training no people skills. Follow same 123 steps not resolving the issue. I don't know how they stay in business. Numerous calls to technical support issue still not resolved. No internet no phones
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Billing Practices
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Customer service
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Diversity of Products or Services
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Product or Service Quality
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Value for money
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Centurylink Technical Support Review

#751965
A tree branch fell on my neighbor's phone line. 1st phone call "A tech will be out by 5pm tomorrow." No show. 2nd phone call "A tech will be out tomorrow." No show. 3rd phone call "A tech will be out in 24 to 48 hours." Let's wait and see...
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It has been 1 month and 1 week since this started and it has been that long since I haven't had internet. I have called 3 times to walk through the trouble shooting, which didn't work. They sent me a new modem which the other one was fine. Finally a technician was to...
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Anonymous
Bryon Thompson

Same problems here also. Our phone line was installed 12-14 yrs ago and is still laying in the ditch (about 50 yrds of it) beside 550. Several repair tickets have been made by...

Centurylink Bartlett, Ohio
Product
Centurylink Technical Support
I didn't like
  • Difficult problem resolution
  • Time it has taken to resolve my issue
#1076459
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Scheduled an appointment for a service tech at my 83yoa mother's residence.(89052) The appointment time was between 8am - 11am for Monday, 07/03/2017. At 6pm on Monday, I received a call from my mother saying she was locking up because no one has come to fix her...
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1.3
Product
Centurylink Technical Support
#1069514
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Have been trying to find out where a technician was for a set top box.Just needed 1 new one for my kids room. I have an order # for the box and everything. After over 2 1/2 hours on the phone still no resolve to the issue. Worst customer service I have ever...
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1.2
Product
Centurylink Technical Support
I didn't like
  • Lack of customer service
  • Unreliable install technicians
  • Impossible to contact by phone
#1020951
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I called to report phone issues, static, noise on my line on a Sunday.They said someone would be out by Thursday night. Today is Thursday, I went to town and when I came back my phone was still not working, so I called to check on my ticket and the recording said it...
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2.5
Product
Centurylink Technical Support
I didn't like
  • Customer service that is outsourced
  • Extremly slow support hours sometimes
#940280
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I paid my deposit days ago and was told my internet service would be hooked up at latest 5 tonight. The tech calls, says he has had a bad day and won't make it. Call the company and they try and fail to reach tech, tell him to call me, and say call back in an hour....
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1.6
Product
Centurylink Technical Support
#934357
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I am now going on ONE MONTH with NO INTERNET CONNECTION!I have made multiple calls to customer service only to be passed from person to person with no resolution. The two times a tech was sent he arrived before the scheduled time and left a door hanger saying all was...
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1.0
Centurylink Sibley, Iowa
Product
Centurylink Technical Support
#922472
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The worst customer service I have ever seen in my life..They had a line fall off the pole in our neiborhood and so they come put the line back up but did not fix all the connections off of it. Why they would put a line back up and not reconnect the connections to the...
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2.3
Product
Centurylink Technical Support
#918530
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