Product: Centurylink Service Transfer Clear all filters (59 of 59 reviews match)
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I had a Centurylink account in New River (only 3 MBPS max speed available) and I was moving to Scottsale. I wanted to transfer my account to my new apartment. The sales person at Centurylink asked me if I would open a new account instead of transferring my existing one...
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1.4
Product
Centurylink Service Transfer
I didn't like
  • Difficult problem resolution
  • Had to give information numerous times
  • Total lack of communication regarding my issues
#1132485
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I was on a $26.99/mo promotion, I had 6 months left on this promotion, I was moving into a new apartment so I called customer service to ensure that my promotion would still be there when I transferred service to my new location.The rep assured me NUMEROUS times that...
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1.0
Product
Centurylink Service Transfer
I didn't like
  • Pricing and false advertising
  • Billing system
  • Treatment
#1131823
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We been residing in Waukee Iowa and have an high speed internet with century link at Waukee Iowa 50263 for more then 3 Yrs. ( Acct No : 515987XXXX). My wife served in US Army as Captain and recently been posted to Durhum NC. This deployment made us to request century...
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1.5
Product
Centurylink Service Transfer
#1102302
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My Mom 80 years old just moved last Saturday.Her phone never had the Caller ID working, or call waiting. Now she can't even call out. The technician- ROB Anderson apparently is not working there anymore. Well, I left him a message anyway. I have been on the phone for 7...
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Product
Centurylink Service Transfer
#1089362
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I called centurylink on a monday to have my existing office phone line moved to our new office. They said it would happen on Wednesday at no later than 5 pm. In the meantime on Wednesday call forwarding was shut down and it said this number is disconnected and is no...
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2.0
Centurylink El Dorado Springs, Missouri
Product
Centurylink Service Transfer
I liked
  • Technician was very nice
#1024760
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I moved to a new rental house and before I moved, I called centurylink to make sure that they serviced this new location and that I could transfer my service with no penalty...and they said yes no problem...so I moved and had centurylink come to my new house and hook...
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Product
Centurylink Service Transfer
#995268
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* After 9 months of attempting to correct the problem, the service will be cancelled. * During one call, one of the CenturyLink Reps indicated that I should report them to the regulatory bodies. It was clear that their own employees felt they had unethical operational...
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Product
Centurylink Service Transfer
#967270
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I bought into Centurylink because I truly believed that they were superior to Comcast. Man, was I wrong about that. I called on 9/8 to do a transfer of services to my new residence as stated in the billing address. I also requested that transfer take place on 9/15...
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1.7
Product
Centurylink Service Transfer
I didn't like
  • Any of my experiece
#943870
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This complaint is about CenturyLink and the scam they are running. On August 22, 2016 I call centurylink to have my internet service moved to my new resident (2 blocks away, but same town). I spoke to a CSR named Angelica. I told her I just wanted to move my internet...
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Anonymous
victimized

Had the same poor customer service experience with retention supervisor Michael...didn't care and was a poor excuse for a customer service person...bait and switched me too...

1.5
Product
Centurylink Service Transfer
I didn't like
  • Being lied to and them using bait and switch to get my business
#939150
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Back on July I called to advise that I will be moving and the agent advise me no charge and the agent advise me if I decided to upgrades to 25 it will cost me $60 because centurylink need to upgrade the modem so I told him not to upgrade and keep the same sped at 10 so...
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1.0
Product
Centurylink Service Transfer
I didn't like
  • Incorrect billing
#907140
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