HORRIBLE Nobody seems to know what they are doing | Centurylink in La Crosse, Wisconsin

Every time you call you get transferred back and forth to customer care to xxxx then transferred again then back again to customer care hung up on when you call back you get transferred put on a hold for EVER!! Have to repeat yourself 20 times I was on the phone trying to transfer a number to our new location from 230 until 530 Totally ridiculous service :( Totally exhausting and still not completed
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Review
#1524334 Review #1524334 is a subjective opinion of poster.
Service
Centurylink Service Transfer
Reason of review
Poor customer service

*** service | Centurylink in The Villages, Florida

1.0
Details
I've been a CenturyLink customer for years. My husband is retired from CenturyLink. We moved on October 13 and have been trying to get our service moved since then. Now we have been told it won't be reconnected for another month! To add insult to injury, we still receive bills! This is the worst company I have ever delt with! My husband refuses to give up but I would have dumped CenturyLink 2 months ago! If you work there, get out now and find a decent company to work for.
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Review
#1442757 Review #1442757 is a subjective opinion of poster.
Service
Centurylink Service Transfer
Reason of review
Problems with payment

I hate Century Link | Centurylink in Greenwood Village, Colorado

Century Link has been aware for over a year that we were relocating our business offices. CL assured us that there would be no problem with setting up our internet and phone lines. So now, a month after we have moved into our new office space - no internet or phones. Everyday for a month it has been , "We'll do it tomorrow." We do not have a choice but to use them. THEY SUCK!!!!!!!!!!!!!
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Review
#1411731 Review #1411731 is a subjective opinion of poster.
Service
Centurylink Service Transfer
Reason of review
Bad quality
1.7
Details
In May I signed up for Century Link service at my house to get wifi. I got my modem but my service was not turned on because they did not inform me that I needed to be home and did not bother to try opening the fence to the backyard as it was left unlocked for them. I...
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1 comment
Anonymous
#1549044

*** them. They're screwing me so royally right now.

300 KB/s download speed on a 10 Mb plan. They are no help on the phone.

Useless. Worthless.

Review
#1303264 Review #1303264 is a subjective opinion of poster.
Service
Centurylink Service Transfer
Cons
  • Online chat system
  • Customer service
Reason of review
no service no help
Loss
$185
Preferred solution
Deliver product or service ordered

Cannot get phone and internet transferred to new home. | Centurylink

1.0
Details
3 weeks trying to get phone and internet transferred to my new home.
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Review
#1277471 Review #1277471 is a subjective opinion of poster.
Service
Centurylink Service Transfer
Reason of review
Poor customer service
If I had time to write a book about the mistreatment of CenturyLink bundle deals I would write it. Totally dissatisfied with the service. The people I talk to in customer service we're polite. But CenturyLink as a hold company my best advice to you do not get Century...
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Review
#1200899 Review #1200899 is a subjective opinion of poster.
Service
Centurylink Service Transfer
Pros
  • Tech people
Cons
  • Overprice
Reason of review
Problems with payment
1.4
Details
I had a Centurylink account in New River (only 3 MBPS max speed available) and I was moving to Scottsale. I wanted to transfer my account to my new apartment. The sales person at Centurylink asked me if I would open a new account instead of transferring my existing one...
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1 comment
Anonymous
#1405665

After several more calls and putting my name back on the original account, I finally got them to remove the $200 fee. They did start my contract over which means im now back in another 2 year contract.

Review
#1132485 Review #1132485 is a subjective opinion of poster.
Service
Centurylink Service Transfer
Cons
  • Total lack of communication regarding my issues
  • Difficult problem resolution
  • Not getting what i pay for
Reason of review
Poor customer service
Tags
  • CenturyLink Scam
  • Misleading Information
  • Centry Link

Promises Not Kept | Centurylink

1.0
Details
I was on a $26.99/mo promotion, I had 6 months left on this promotion, I was moving into a new apartment so I called customer service to ensure that my promotion would still be there when I transferred service to my new location. The rep assured me NUMEROUS times that the promotion would still be available and my bill wouldn't increase. I actually called 3 more times and talked to 3 separate reps and got the same answer (I never trust just one customer service rep). They all confirmed that my promotion would stay at $26.99/mo for the next 6 months. I moved, and low and behold the promotion disappeared and my bill increased to $45/mo. I called, told them I was promised this promotion would stay, and all they could say was "sorry, we don't know who told you that but when you transfer service promotions don't get grandfathered in". At this point I feel swindled into believe that I would get my original promotion, multiple reps blatantly lied just to keep my business for another month. Im never using century link again, I can't believe they would purposefully lie to their customers and not hold up their end of the bargain. They clearly don't care at all about my business.
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Review
#1131823 Review #1131823 is a subjective opinion of poster.
Service
Centurylink Service Transfer
Cons
  • Billing system
  • Treatment
  • Pricing and false advertising
Reason of review
Pricing issue
Loss
$240
Preferred solution
Price reduction
Tags
  • liar
  • Promise Breaking
  • Complaints

Billing Issues Centurylink

1.5
Details
This is the content of my complaint email written to Century link Management : CEO Glen Post, Vice President Clay Bailey , Marketing Head Maxine Moreau --------------------- Good Morning Mr. Glen , My Name is Dee and have been a loyal customer of Century Link from last 4 yrs. I want to take few minutes of your and bring to your attention how a loyal customer is been treated and cheated on behalf of Century Link retention department. We been residing in Waukee Iowa and have an high speed internet with century link at Waukee Iowa 50263 for more then 3 Yrs. ( Acct No : 515987XXXX). My wife served in US Army as Captain and recently been posted to Durhum NC. This deployment made us to request century link on Aug 15 2017 to move the internet services in Raleigh area as we are planning to reside there. We were informed that Raleigh area is not in century link network and that led to cancellation of services from Aug 21st 2017. Recently I received a bill of $150.00 approx from century link. When I inquired about the bill, I was informed that we are charged early termination fee. I requested to talk to escalation manager ( First Name : Hayley ; Employee ID : AB70121 ) , She told me she cannot waive the fee as I am in verbal contract with century link and also I acknowledge the contract when I used internet services first time. I was surprised and astonished that living in US, greatest country of world , still you can be cheated , harassed and left to mercy of Telecommunication companies like Century link. My argument with Hayley was that I been charged wrongly for following reasons : 1) First I have requested Century link to move my services to new address which Century link is unable to do. Its not my own fault that we have to move to different state for job obligations. 2) I have not entered into any written binding contract with Century link that states I will be forced to pay for cancellation . 3 ) No one from customer service have explained to me what are the consequence if services are cancelled, at the time of giving promotion or at the time my services were terminated. I want to know from highest management is this right ethical way to make money and treat your royal customers. I have no way other then writing you to settle this issue. I want to talk to the someone from management face to face , but Hayley informed me that there is no office in Raleigh I can visit. If you and your management feels I am obliged to pay then I will be do so. But if you guys feel keeping customer in dark and exploiting their vulnerability that cannot be justified is right approach then you lose your royal customers. I have the internet with CL for 3 yrs in same place , already I have given my dues pertaining to installation and promotions been offered. Finding new pretext to charge me even I want to stay with CL is wrong in my view. Please do reply and provide a resolution if at all possible.
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Review
#1102302 Review #1102302 is a subjective opinion of poster.
Service
Centurylink Service Transfer
Reason of review
Return, Exchange or Cancellation Policy

Centurylink Reviews

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Centurylink reviews

80 year old without a phone that works correctly for 6 days... | Centurylink

My Mom 80 years old just moved last Saturday. Her phone never had the Caller ID working, or call waiting. Now she can't even call out. The technician- ROB Anderson apparently is not working there anymore. Well, I left him a message anyway. I have been on the phone for 7 hours in total, 2 and 1/2 at the moment, and my cell is about to die on me. Transferred at least 15 times, and they can't even find her account. Last transfer I was not even told I was being transferred. I have never in my life seen such trouble with a new phone install. HGTV Featured Realtor - Lynne Wright - HomeSmart Realty FURIOUS
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Review
#1089362 Review #1089362 is a subjective opinion of poster.
Service
Centurylink Service Transfer
Reason of review
Poor customer service