Manufacturer: Centurylink Category: Service Transfer Clear all filters (56 of 56 reviews match)
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My Mom 80 years old just moved last Saturday.Her phone never had the Caller ID working, or call waiting. Now she can't even call out. The technician- ROB Anderson apparently is not working there anymore. Well, I left him a message anyway. I have been on the phone for 7...
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Centurylink Service Transfer
#1089362
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I called centurylink on a monday to have my existing office phone line moved to our new office. They said it would happen on Wednesday at no later than 5 pm. In the meantime on Wednesday call forwarding was shut down and it said this number is disconnected and is no...
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2.0
Centurylink El Dorado Springs, Missouri
Product
Centurylink Service Transfer
I liked
  • Technician was very nice
#1024760
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I moved to a new rental house and before I moved, I called centurylink to make sure that they serviced this new location and that I could transfer my service with no penalty...and they said yes no problem...so I moved and had centurylink come to my new house and hook...
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Centurylink Service Transfer
#995268
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* After 9 months of attempting to correct the problem, the service will be cancelled. * During one call, one of the CenturyLink Reps indicated that I should report them to the regulatory bodies. It was clear that their own employees felt they had unethical operational...
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Centurylink Service Transfer
#967270
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I bought into Centurylink because I truly believed that they were superior to Comcast. Man, was I wrong about that. I called on 9/8 to do a transfer of services to my new residence as stated in the billing address. I also requested that transfer take place on 9/15...
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1.7
Product
Centurylink Service Transfer
I didn't like
  • Extreme poor customer service
  • Any of my experiece
#943870
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This complaint is about CenturyLink and the scam they are running. On August 22, 2016 I call centurylink to have my internet service moved to my new resident (2 blocks away, but same town). I spoke to a CSR named Angelica. I told her I just wanted to move my internet...
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Anonymous
victimized

Had the same poor customer service experience with retention supervisor Michael...didn't care and was a poor excuse for a customer service person...bait and switched me too...

1.5
Product
Centurylink Service Transfer
I didn't like
  • Being lied to and them using bait and switch to get my business
#939150
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Back on July I called to advise that I will be moving and the agent advise me no charge and the agent advise me if I decided to upgrades to 25 it will cost me $60 because centurylink need to upgrade the modem so I told him not to upgrade and keep the same sped at 10 so...
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1.0
Product
Centurylink Service Transfer
I didn't like
  • Incorrect billing
#907140
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I called century link on May 25 to get get a phone moved from one room to another at the same facility. First a order was made to move the service on May 31. The phone was not installed on that day, and when I called the order did not show up I the system. This is...
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1.0
Product
Centurylink Service Transfer
I didn't like
  • Being put on hold after having my order canceled
#859209
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And centurylink said they couldn't transfer our services and that I would have to cancel and restart services. So I did, they wouldn't give me the cheaper price that we had been on. (That should've been my first clue). So then they said I could keep the router we had...
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1.1
Product
Centurylink Service Transfer
#844913
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So I have had Century Link Internet for almost 2 years now coming this June 3rd.Well,I already paid for this whole month's internet service. Well now they disconnected my internet for half this month when I paid for this whole full month. Cos they forgot to transfer to...
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1.0
Product
Centurylink Service Transfer
#839282
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