Product: Centurylink Prism Tv Service Clear all filters (13 of 13 reviews match)
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Didn't charge what they agreed to charge.I was charged for 5 set top boxes for over 7 months when I only had 3 since I started service, after first year my bill went up to 272.00/month which was 100.00 to 110.00/month over what we agreed to on several phones calls. I...
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1.6
Product
Centurylink Prism Tv Service
I liked
  • First few months
  • First 2 months without issues
  • At first
I didn't like
  • Customer service is the worst i have ever experienced
  • Talked down to paying customer
#1099185
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I been with centurylink prism&interent for a few yrs now,i still have the interent service,but,had to cancel prism a month ago as they been over charging me for prism after many call saying i will get the credit on my next bill,which i never got,this went on for a...
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Centurylink Prism Tv Service
#1067108
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PRISM started Freezing.. They would not send technician. They sent a replacement box and it would not install. Still would not send technician. We have been without the service for 10 days. I called a special number and got an appointment. If the technician does not...
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Centurylink Prism Tv Service
#1066814
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CenturyLink - Pissed

#1102680
1.0
Details
I haven't had cable or internet for 8 days! Can't get anyone to come out and check my box. Technical support says theres been an outrage in my area due to Hurricane Irma. Tallahassee did not get hit by Irma at all. Can't get a supervisor on the phone
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Prism TV is a joke compared to Comcast cable albeit a little cheaper. But the WORST part about CenturyLink is the fact that they have some of the most incompetent employees I have ever dealt with. Every.Single.Step.Of.The.Way. Not one person is able to help with my...
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1.1
Happy Valley, Oregon
Product
Centurylink Prism Tv Service
I liked
  • Installer was nice and professional
#1014506
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That's not all though, when you upgrade to 'Prism Preferred" they reset the calendar on the promotion end date so if you choose to cancel prizm you get a bigger penalty. Not hard to believe that this action in Seattle siphoned $500K to $1M a month out of Husky fan's...
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Product
Centurylink Prism Tv Service
#996620
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I suckered out for Centurylink's "lower cost" service 8 months ago and swapped out Comcast - what a mistake!!! Right from the start the HD picture was bad, I mean bad. Multiple service calls later, nothing changed. Then read on the 'net that CL's Prism HD picture...
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Product
Centurylink Prism Tv Service
#995865
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Centurylink are liars. They quote me for Prism TV for 15.99 for 2 years. I thought was an awesome deal so I decided to go to find out that he only told me that to lock me into the contract and I was really being charge 49.99 for 2 years. Now I need to figure out how to...
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1.2
Product
Centurylink Prism Tv Service
#975843
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Of course they tried to retain me, but I had been fed up with CenturyLink for quite a while and their dishonest underhanded practices. When they saw I was serious about terming services, things got very ugly. I was kept hostage on the phone until I agreed to a...
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Anonymous
Anonymous

Its not just CL. Tons of companies are pulling the same scam and our governnent is not stopping them. Vote for Trump, he will kik butt.

Anonymous
Anonymous

Wow after reading the customers reviews I've changed my mind on ordering the items I wanted! Are you on a plan that keeps sending items or what because I hate companies that d...

1.0
Product
Centurylink Prism Tv Service
#922767
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Century Link billed me over five months for Prism TV. It started out over $100.00 and every month increased until the last bill was close to $500.00. Problem? I never had PrismTV installed. I called over, and over, and over into the lower tier of customer service reps.
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1.0
Product
Centurylink Prism Tv Service
#899640
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The TV service, Prism, did seem better, when it worked, but it shut down several times and it you have to call in to get it fixed. At the hookup they did something that killed my main phone line to the kitchen, so I had to do all phoning from my bedroom. First bill...
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1.9
Product
Centurylink Prism Tv Service
I liked
  • Customer service reps
I didn't like
  • False representation
  • Original quote taken away
  • Extreme poor customer service
#892531
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