Centurylink Prism Tv Service Reviews

1.3
(5 reviews)
Price Affordability
Advertised vs Delivered
Warranty
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Of course they tried to retain me, but I had been fed up with CenturyLink for quite a while and their dishonest underhanded practices. When they saw I was serious about terming services, things got very ugly. I was kept hostage on the phone until I agreed to a termination fee. I kept saying no and the young lady kept putting me on hold. I asked to speak to a supervisor, was put on hold for 10 more min.She came back With no supervisor, but...
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Century Link billed me over five months for Prism TV. It started out over $100.00 and every month increased until the last bill was close to $500.00. Problem? I never had PrismTV installed. I called over, and over, and over into the lower tier of customer service reps. Got no where. No one could figure out the billing errors. Finally, five months down the road I found out about Century Links Escalation Dept. I called them - and 2 phone calls...
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The TV service, Prism, did seem better, when it worked, but it shut down several times and it you have to call in to get it fixed. At the hookup they did something that killed my main phone line to the kitchen, so I had to do all phoning from my bedroom. First bill was wrong (way more than the $140 I was told by cute sales girls when I changed from Comcast). I had to call each month to rectify each bill. All bills were wrong, and none were...
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1.9
I liked
  • Customer service reps
I didn't like
  • False representation
  • Extreme poor customer service
  • Almost everything
#892531
Centurylink - Look at my PRISM service
Centurylink - Look at my PRISM service
I have had centurylink for a few years and it has been nothing but problems. For the last few months I have not been able to watch TV (as you can see-picture attached). Beware their whole company sucks and their prices are outrageous!! I am paying 245.00 a month to watch that screen. I am telling you I can hallucinate much cheaper. My internet is slow and I am not getting the speed I pay for due to the techs are unable to hard-wire it!!!...
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1.0
I didn't like
  • Not getting what i pay for
#857901
CDT, both Prism TV and internet service went offline. I was on hold for 1 hour 47 minutes, hoping to hear what was going on, but nothing until service was finally restored around 11 p.m.; how's that for customer service? Totally ruined my night of hoping to watch Game #1 of NHL Stanley Cup playoffs. Why I decided to cancel my DirecTV after 12 years to go with CenturyLink is beyond me... I must have been mentally incapacitated when I made...
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3.0
I didn't like
  • Service unavailable
  • I hate my experience
  • I would give a 0 if i could
#856989