Bellingham, Washington
19.5K views
Not resolved
60 comments

After 10 years we decided to cancel our service with CenturyLink (formerly Qwest), and they have made it an absolute hassle! After having to make repeated phone calls to them for ridiculous things (needing to call several times just to get all my services cancelled because they play dumb and act like I didn't make it clear I wanted all services cancelled, inquiring about bills they continue to send me after telling me I was completely paid up, etc.), they are now billing me over $100 for a modem I already sent back to them!

To add insult to injury, I used THEIR mailing label they sent me to return the modem, and I have a UPS confirmation showing the modem was returned to them. I cannot believe the absolute ineptitude of this company, and the problems I have encountered trying to cancel my service, which obviously was the best decision I made.

Their responses to these complaints are laughable ("We would be happy to help you resolve this issue if you would contact us at XXXXX") How about actually helping people the first time and not being complete *** about the whole process.

If they continue to harass me I will not only file complaints with the state attorney general's office but also every complaint website I can find and every consumer protection agency I know of. I am sick and tired of this whole process and I think cancelling my service with them was obviously the best decision I could have made.

Product or Service Mentioned: Centurylink Internet Service.

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Anonymous
#1727546

Having very similar problems and have an open case with a law firm to sue them for fraudulent charges, over charges, incorrect refund (as in didn't give me the correct amount), as well as purposely getting to trick me into no tv returning the modem by not addressing that it needed to be done, so they could then try to charge me for it later.

Anonymous
#1724546

Wha terrible experience. I keep calling they say closed and I need to call back during business hours, which I do something needs to be done this company

Anonymous
#1698729

In the same boat, 3rd time I have tried to end service. Last time I need to provide password I set up on website to operator.

I never set up password, and didn't need in the 3 times I moved service in last year.

Why do I need secret password i never set up to cancel service? Just Cancel It.

Anonymous
#1674557

Poor internet service. Customer service automated with no good options.

No problem resolution available. They can't even get the little things correct, such as "open from 8 to 6 in a specific time zone." ***

Anonymous
#1671065

Doing the same thing to me right now. I have a disconnect code from last year and they kept billing but now that I realized it they refuse to refund me because their agent didn't put in the notes that I wanted to disconnect. Then why would they have given me a disconnect code?

Anonymous
#1664531

I Totally agree. Their customer service is pathetic. Spent all morning just trying to get a phone number to call customer assistance since it's for my mother who doesn't have internet service.

Anonymous
#1564836

SAME EXPERIENCE WITH THEM THEY REFUSE TO REFUND CHARGES CLAIMING I NEVER CANCELED...HAVEN'T HAD SERVICE SINCE JULY 5, 2017 STILL BILLING ME 9/20/2018 DISGUSTING. ONE MAN SAID HE TOOK CARE OF IT AND THEN I WAS TOLD THEY WON'T REFUND ANYTHING THAT I OWE OVER A YEARS WORTH OF SERVICE TO THEM. MODEM HAS BEEN IN THE BACK SEAT OF MY CAR SINCE JULY 10 2017 THEY REFUSE TO TAKE IT BACK.

Anonymous
#1502104

I have experienced similar issues. They still owe me two months worth of service they charged me for after I had cancelled. Had to call multiple times to have them cancel and then was still getting charged because I was previously on auto pay.After accounts are closed they will add additional fees and not notify you, then send to collections.If your area offers alternatives, I would recommend avoiding Centurylink.

Anonymous
#1489699

Horrible company .called again and again but could not cancel service.this company is above the law?

Anonymous
#1471493

when i started with centurylink i went with the special price of 19.99 a month for 2 years but it never was that at all I got charged 64.00$ a month and could never get an answer they sent me a little note book supposedly for 99 cents got charged 72$ from att. which i never signed up for sent it right back but kept getting billed.

I had proof that it was never used but i got calls and e-mail for months. I beleive centurylink is a scam connected to att.

Anonymous
#1428209

I talked to a customer service representative and they ensured me that my internet was cancelled. Low and behold it was not.

What causes this? Is the company putting a lot of pressure on their personnel to keep customers which causes them to lie?

I definitely will never be coming back to this trash company.

CenturyLink SUCKS!

Anonymous
#1380975

I have the same problem with you, the worst experience with centurylink. I called them (several times) to cancel my account on 2016 Jan because I moved to another address, they said OK and it will be cancelled on the next Monday.

But the people who lived in that address after I left told me that he still got the bills from centurylink. I tried to contact them for several times but the phone service always busy and the email and online chat service cannot solve the account cancellation problem.

And now the debt collector call me several time a week. I will never use centurylink again, and I will never pay this bill.

Anonymous
#1368587

My centurylink account has unknown errors, and can only be cancelled via a manual override. One which has no confirmation number and no other trail.

So when the manual override fails and CL continues to bill me for service I am trying to cancel, I call in again.

I escalate.

... I am told all they can do is a manual overide...

Anonymous
#1360160

Same here thier now saying i owe them over 300.00 they mumble. act like they dont hear you and try to keep sending your call to someone else over and over.

I have cancelled this service 3 times. but of course there is no record of that Right.

Anonymous
#1319366

Same here they act *** or mumble one gi rl told me instead of having to pay $135 i now have to pay $197.

Because she was not going to sweep it under the rug,?????

Her exact words.

Who are these people???.

I paid my internet coupled with Directv,every month for 3 yrs.

Internet was $ 40 a month. Scandalous.

Anonymous
#1292922

Same issues here. Mumble-mouthed operators.

Not really understanding what they say or meant. Like they do it on purpose to make you give up and take it in the **s.

Anonymous
#1278511

same problem now. I really wish there are more options for internet service so that they can be beaten by their competitors...

Anonymous
#1241070

Same exact issue 5 years later. I've spent 4 hours and 8 months trying to resolve this. Reported to BBB and telling f anyone who will listen to never ever use their services.

Anonymous
#1367877
@Anonymous

With over 800,000 negative reviews, I am thinking they do not give a ***! A Class Action Lawsuit would put these idiots out of business....

Dhara
#1194993

I've had the same problem. They won't cancel our service.

They won't accept a cancellation by email and they won't answer the phone. The respond to me emails with a form letter that says to call the same phone number I've been calling that they never answer. Why won't they call me? I won't leave them on hold four hours.

They are like a fired employee who says he cannot be fired until the boss follows the employee's policy for firing. Then he keeps coming back to work and expects to be paid.

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