My internet not working | Centurylink

1.7
Details
You said it would be fixed yesterday and it wasnt then today you said 10 min and guess what it still doesnt work. I really dislike century links customer service it is always a problem when calling. I attempted several times to pay online and over the phone and due to technical issues was not able too. Then I had to pay a fee after you disconnected because of non payment. Seriously worst experiences every time I have to call.
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1 comment
Adara
#1802322

You can shout that and I have only had them 3 months

Review
#1754659 Review #1754659 is a subjective opinion of poster.
Service
Centurylink Internet Service
Cons
  • Left hand not knowing what the right is doing
  • On hold for hours at a time
  • Dsl speeds are far below what is contracted
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible System Billing

Get a lawyer. | Centurylink in West Des Moines, Iowa

Took 4 months after paying deposit to get service on. I've been charged double every month for my bill. My bill is now almost $500. Why is that ok? *** I have all emails..recorded calls on my end and confirmation #s out the *** Is it worth it to get the law involved ( a lawyer to save my credit)?
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Review
#1754543 Review #1754543 is a subjective opinion of poster.
Service
Centurylink Internet Service

Fiber optic internet?? | Centurylink

According to Customer Service reps there no other way to update internet but go with fiber optic. Problem is they have to get permission from the county. They don't tell you. You find out when a subcontractor comes to get service up and tells you service is not available. It has taken almost 30 days and everyday calls. So far, area supervisor are not replying to customer service techs. According to last call today it can take up to 60 days for service based on county response. Centurylink should NOT offer what is not available yet. That is false advertisement. Area Supervisors should be accountable for not responding to service representatives that are trying to keep bussiness going. Centurylink service has gone from excellent to poor. Dissapointed customer.
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Review
#1653002 Review #1653002 is a subjective opinion of poster.
Service
Centurylink Internet Service
Pros
  • Price is decent by comparison
Cons
  • Failure to follow through
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
1.0
Details
CenturyLink is a joke excuse for an ISP. A year ago it happened rarely and now it's happening more with each passing month. I live in Moore County, NC and everyone around here has the same problem. Not just some people. Most people. It happens at the most random times...
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Review
#1622309 Review #1622309 is a subjective opinion of poster.
Service
Centurylink Internet Service
Pros
  • No pros
Cons
  • Customer service at its worse
  • Your reps have zero compassion and treat your customers
  • That not offered higher speed at same rate
Reason of review
All the above
Preferred solution
All the above
Tags
  • Customer Service Complaints
This is by far one of the worst companies I have aver worked with EVER . DO NOT USE
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1 comment
Anonymous
#1740808

New construction of the house. The most frustrated experience in the whole process.

They never showed up the day/time the first time.

The wire is still exposed on the ground and road 30 days after they connected the service. No one knows (after 4 attempt calls with Century Link) when some one would come to bury the wire.

Review
#1621889 Review #1621889 is a subjective opinion of poster.
Service
Centurylink Internet Service
Reason of review
Not as described/ advertised
Loss
$300
1.0
Details
I m so FED UP with this internet company (Century Link). Trying to get some work done. The internet keeps going in and out every two minutes. Then I end up losing half of my materials that I m working on. Then the worst part is trying to get a decent customer service...
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Review
#1616173 Review #1616173 is a subjective opinion of poster.
Service
Centurylink Internet Service
Pros
  • Horrable
Cons
  • Entire e
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Slow Connections
1.9
Details
I checked out the reviews for Centurylink and although some were disappointing, I gave them a chance. I connected with them on one day and called to disconnect two days later. I was supposedly getting "high speed" internet but, nothing worked. When I called, I was...
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Review
#1615210 Review #1615210 is a subjective opinion of poster.
Service
Centurylink Internet Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
Tags
  • deceptive
I've used centurylink for internet access for sometime and was talked into using their cable service for my TV. recently too. I was promised I would only be charged a flat 35.00 a month for adding their TV service... making my total bill for both services to 85.00 a...
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Review
#1615135 Review #1615135 is a subjective opinion of poster.
Service
Centurylink Internet Service
Reason of review
Pricing issue

Everyday there's an outage | Centurylink in Las Vegas, Nevada

1.1
Details
Everyday there is and outage with the internet. We unplug and reset and then realize that its being worked on. We have been without internet for 3 days and its the same excuse. We are switching companies to something more reliable.
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Review
#1611994 Review #1611994 is a subjective opinion of poster.
Service
Centurylink Internet Service
Cons
  • Internet has been out everyday
  • Take forever to fix the outage
  • Slower than im paying for
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Worst Company Around

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Finally dropped them | Centurylink in Fort Myers, Florida

2.0
Details
Constantly losing internet and a lot of buffering. Always rebooting. Called tech three times. They are in the Philippines, hard to understand. Techs came out and they never fixed it, never even came to my door. So after 15 years I switched service.
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Review
#1606052 Review #1606052 is a subjective opinion of poster.
Service
Centurylink Internet Service
Reason of review
Bad quality