Manufacturer: Centurylink Category: Installation Clear all filters (21 of 21 reviews match)
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I have had the worst experience with centurylink than I've had with any other company.I was to have a modem by last Wednesday, never received it. Then, I was to have an overnighted modem by Saturday, never received it. How many different morons do you have working here...
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Anonymous
Anonymous

I know how you feel. I have a modem to RETURN, from prior tv provider. They sounded so sweet about overnighting a label and how easy returns are. Been 5, yes 5 weeks and no la...

I talked with someone from Century link about starting new service , worked out the details .When the installer arrived his information was quite different ; after trying to get things worked out on the phone . I canceled the install . Then after more talking we got...
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We requested a new install, the tech arrived, no ID badge, did not offer a business card.Just entered my home, mumbled something and had to for another tech to arrive for "card" he did not have. He left without explanation of what he did or anything in "writing". We...
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I didn't like
  • Lack of response and accountability of my install
#773515
Reply to reviews
Horrible sales reliabilty.Ultimate bait and switch, downright lies. Was told installation was free, was charged 59.99 to have tech plug in módem. Told paper bill, actually required to autopay. No phone as originally told.Call center will tell you anything to get a sale.
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Anonymous
Anonymous

CenturyLink, you guys sucks and are terrible with your customers. I have been with CenturyLink for 1 year and 5 months , but I think it's time to shop around for another provi...

Bought a house, called to change service, finally got them to come out, but no internet, they had the line hooked up, but incorrectly, trying to contact someone is a joke.All I wanted was internet, now I'm being billed for a line I don't have, a late for service I've...
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1.6
I liked
  • When it worked
I didn't like
  • Never getting any customer service when i call
#745385
Reply to reviews
I decided to get my 55 year old mother Centurylink internet after my father passed so she would have something to keep her mind busy.We paid the $75.00 deposit and paid them for the installation. They were suppose to be there are 2:30 to hook it up and explain to her...
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I didn't like
  • Customer service in reaching
  • No connection
  • Time spent accomplishing nothing
#745052
Reply to reviews
Wow...the technician actually showed up to your location?!I made 2 appts and took 2 days vacation and still no technician. Made another appointment for a Wednesday supposedly before 12:00. Didn't show up. Spend 1/2 the day on the phone with customer service being...
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1.0
I didn't like
  • Terrible customer service and technicians
#729033
Reply to reviews
I live in Columbia,no.Centurylink has the worst customer service ever! EVER!!!!! I have scheduled internet service installation three times. Three times they never showed within their 4 hour time frame. When I called customer service they had excuse after excuse why...
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Hello!I moved in to my house on 29 June 2015 in bunny trail estate and Centurylink still has not come to install my internet connect. They came and dug the wire but have not installed anything in my home that will allow me to get internet service. This is a shame, I...
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Anonymous
Anonymous

Centurylink sucks. I was on hold for 4 hrs today and still no Internet or phone service. I wouldn't recommend this business if it were the only one functioning.

We ordered internet last Tuesday August 11 and they said our modem would arruve by that Friday and our service would be on Friday by 5:00pm. Well 5 came and went so I called and was ultimately told across three call differing times, all of which passed without our...
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