Manufacturer: Centurylink Category: Installation Clear all filters (18 of 18 reviews match)
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Horrible sales reliabilty. Ultimate bait and switch, downright lies. Was told installation was free, was charged 59.99 to have tech plug in módem. Told paper bill, actually required to autopay. No phone as originally told. Call center will tell you anything to get a sale.
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Anonymous

Anonymous CenturyLink, you guys sucks and are terrible with your customers. I have been with CenturyLink for 1 year and 5 months , but I think it's time to shop around for another provi...

Bought a house, called to change service, finally got them to come out, but no internet, they had the line hooked up, but incorrectly, trying to contact someone is a joke. All I wanted was internet, now I'm being billed for a line I don't have, a late for service I've only had for a month. My original deal was 34.99 a month, my bill this month is 113.71. I have a reconnection fee for a line that didn't work, it just goes on and on. Oh and I'm...
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1.6
I liked
  • When it worked
I didn't like
  • Never getting any customer service when i call
#745385
I decided to get my 55 year old mother Centurylink internet after my father passed so she would have something to keep her mind busy. We paid the $75.00 deposit and paid them for the installation. They were suppose to be there are 2:30 to hook it up and explain to her how to use it. At 2:10 she returned home from work to find the modem just sitting in her doorway. The technician never showed up. She has been calling them for 2 days now and they...
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I didn't like
  • Time spent accomplishing nothing
  • Customer service in reaching
#745052
Wow...the technician actually showed up to your location?!I made 2 appts and took 2 days vacation and still no technician. Made another appointment for a Wednesday supposedly before 12:00. Didn't show up. Spend 1/2 the day on the phone with customer service being passed around and being told they would have him call me....still no call. TERRIBLE COMPANY!!!! You call them and all you get is the I'm sorry and he'll call you. This company is...
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1.0
I didn't like
  • Terrible customer service and technicians
#729033
I live in Columbia,no. Centurylink has the worst customer service ever! EVER!!!!! I have scheduled internet service installation three times. Three times they never showed within their 4 hour time frame. When I called customer service they had excuse after excuse why they can't get their act together. I am in the unfortunate position that they are the only provider allowed to service my apartment complex. If I had other options I would never...
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Hello! I moved in to my house on 29 June 2015 in bunny trail estate and Centurylink still has not come to install my internet connect. They came and dug the wire but have not installed anything in my home that will allow me to get internet service. This is a shame, I have called them a few times to get a projected date of when they will be out and they keep giving me a date and then the day of they will cancel or not call me. They have the worst...
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Anonymous

Anonymous Centurylink sucks. I was on hold for 4 hrs today and still no Internet or phone service. I wouldn't recommend this business if it were the only one functioning.

We ordered internet last Tuesday August 11 and they said our modem would arruve by that Friday and our service would be on Friday by 5:00pm. Well 5 came and went so I called and was ultimately told across three call differing times, all of which passed without our service being activated. My last call Friday I had escalated to a supervisor who assured me the service would be on Monday as a tech missed the ticket to turn our service on. So when I...
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