Manufacturer: Centurylink Category: Installation Clear all filters (21 of 21 reviews match)
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tried to get century link internet but even though i had some installtion insurance the century link people tried to extort money from me . i contacted a supervisor, sent my modem back and went with comcast because century link ,? wants to charge me for something they...
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The CenturyLink technician came to our house and setup the internet. but he didn't notice that a leasing modem was installed for us. i found that and called them to purchase one modem instead of the leasing one. it has been 3 months and they still charge me for the...
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My elderly father purchased direcTV through Centurylink.When Centurylink pushed him to switch to Prism they said it would be free and then charged a huge 568$ installation fee. Then, rather than canceling the account as requested in writing I have copy of the order....
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1.0
I liked
  • Dissatisfied
I didn't like
  • Long hold time
  • Extreme poor customer service
#986344
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Centurylink Internet Installation Review

#723376
Was told it would take about 20 days to get internet service. Ha? i called Comcast and they were out in 2 days. I called to cancel Century link. The guy says, "there is no account for you, so we will have to re-create your account." I hung up. The unit came and I returned it to Century link via UPS. Waiting to rectify my bill. Idiots is all I can say....Idiots.
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DEMANDED A SUPERVISOR, BRIAN THE SUPERVISOR CAME ON LINE (VERY UNPROFESSIONAL!!) TRULY BELIEVE HE WAS NOT A SUPERVISOR AND HE SAID I WAS SCHEDULED FOR THE 15TH!!!! I TOLD HIM TO CANCEL MY SERVICE!!! ALL MY FRIENDS WARNED ME ABOUT THE POOR SERVICE... CUSTOMER SERVICE AND INTERNET...
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I didn't like
  • It is to bad to describe
  • Customer service
#971807
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I just added CL a couple of months ago.I had not received a bill, until I got a disconnect notice. I explained I had not previously received a bill. All the customer service agent said was oh, I can collect your payment now. When I asked why bill was so high, all she...
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This service tech is just the tip of the iceberg of century link planned ignorance and overt hostility.He arrived and informed right away that he was reality and the phone operators didn't have any idea of how things are in the field. (reality ) It went downhill from...
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Anonymous
Anonymous

be happy he didnt install it otherwise they would have charged you 129 bucks to do something you can do yourself in 5 minutes they suck a ss

Anonymous
Anonymous

Go to Comcast and see how big the iceberg is there.lol

We moved and centurylink gave us an instalation date and we thought all was good then wen that day came they never showed and when we called we were told that there was never a work order put in and that they would be out that Thursday then when that Thursday came...
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Well i just ordered this service tuesday 6/7/2106 and they overnighted my router an stuff, and said a tech would be out to hook it up at the poll on wed 6/8/2016 well no one showed up nor did they call an we called several times throughout the day an the customer serv...
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I didn't like
  • Lies they give 4 days agi it was supoised ti be cut on
  • Nickel and dime customers
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The experience we have had with this company has been absolutely deplorable.It has no value for its customers, it is poorly organized and hangs up on you after trying to figure out issues for over an hour. We had an appointment where a tech came over to start services...
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Anonymous
Anonymous

They never showed up for my appointment either. My appointment was scheduled on a Saturday from 12:30-4:30 and I had tons of errands to run and I have online classes. So them ...

Today was my 9th encounter with this company in the month that I have "used" their service.The first time I called they allegedly scheduled my service to be turned on for the following Monday, I was happy about this, and was told that my router would come in the mail...
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Anonymous
Anonymous

This company is a joke how does a supervisor refused to get on the phone. I was supposed to have my service installed today Friday they told me between 8 and 5 it is now 6:30 ...

1.0
I didn't like
  • I was lied to treated like garbage put off ignored
#808103
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