Product: Centurylink Installation Clear all filters (40 of 40 reviews match)
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I have always had Centurylink so my wife switched from Dish to DirectTV to bundle and save money. We eliminated my home phone as well. The crew was over within days and installed our equipment. Although there was a centurylink box on my house no wire had been ran from...
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Centurylink Installation
#1106104
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They installed phone and internet on 6/30/17.Internet works, but phone service flaky since day one. First no dial tone, then intermittent dial tone, now no incoming calls . Calls to customer service resulted in 'Have you already tried unplugging your phone for 5...
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1.0
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Centurylink Installation
I didn't like
  • Whole experience with centurylink form the start
#1056450
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I placed an order for a 20 Mbps internet service with century link .On the install date, their engineer calls me and says 20mbps is not possible for my address. At this point I had been waiting for the install as I was not told at what time the engineer would show up....
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1.0
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Centurylink Installation
#1046059
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The sales associate at the Highlands Ranch location "accidentally" snuck in an extra service at $10 per month that we did not discuss, and I did not order.The install service time of 9am-1pm was missed by 1.5 hours, and I had to call to get an update on when they were...
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1.0
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Centurylink Installation
#999789
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STAY AWAY from CenturyLink!The level of incompetence is shockingly bad. Ordered service in October, they sent a tech in November and discovered there is no fiber to my house, so they ordered a fiber line to be run to the house. Sent another tech at the beginning of...
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LadyScot
LadyScot

Multiple departments that do not have anything to do with the other.Did you tell them from the beginning you did not already have the cable ran in your house?

1.0
Product
Centurylink Installation
#990475
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I drove to Killeen retail office & placed order for digital subscriber line — told that it would be on Thursday I attempted installation on Friday with the install-cd showing no DSL signal ▬ i am technical so I wrote 3 emails which got no reply & 1 paper mail with also...
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Centurylink Installation
#945942
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WORST CUSTOMER SERVICE I've ever came in contact with.In a complete panic attack currently because of how awful I was just treated by none other than their escalations department. Today is the second transfer of service/installation appointment I've waited all day for...
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1.0
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Centurylink Installation
#898792
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I am a new costumer and I have an email confirmation showing the date and time of when installation would be than a day before the installation i received a call telling me that my appointment time is another time, like the "new time" they said was the original one.Now...
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1.6
Product
Centurylink Installation
I liked
  • Bundle package and dedicated speed of internet
#853223
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I hate Charter cable...they have horrible service. And then I received a notice from DirectTV, my tv provider that they could provide high speed internet. I called them thinking it might be something new from their ATT merger and was told that Century Link was...
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Centurylink Installation
#831902
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I scheduled my house and my in-laws next door to get CenturyLink installed January 4. I asked for my install in the morning and the in-laws in the afternoon with the same installer. My install was completed on time but the installer said he did not have the ticket...
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Centurylink Installation
#829257
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