Manufacturer: Centurylink Category: Phone Services Clear all filters (18 of 18 reviews match)
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Called to cancel service due to being charged $7 for a 2 cent underpayment on a bill after 24 years of prompt payments is adding insult to injury ! They took off the $7 but added it back after cancelling service and try to soak up the refund I have coming by adding $12...
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1.0
Product
Centurylink Home Phone Service
#1044563
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Because finding out information by telephone is problematic I tried to use their internet Chat method to communicate but each time I tried - during their Chat hours of service - the screen said Chat was not in service. I can’t imagine worse customer service than CenturyLink...
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1.9
Product
Centurylink Home Phone Service
I didn't like
  • Long waits to get reconnected
#1043585
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just has busy signal when calling ...no dial tone ..contacted two times no help , seemed to not know what they were doing , on hold for a long time then lost c link internet and also customer rep no return call or contact of any kind to get my phone service back......
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LadyScot
LadyScot

I am sure they know what they are doing since they work there and you don't. However, they have technical people to do that job, and if you expect a customer service person to...

2.4
Product
Centurylink Home Phone Service
I liked
  • Billing rep in orlando was very nice
  • Had one like from billing in orlando
#1040036
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Centurylink Home Phone Service Review

#950416
1.0
Keep closing service tickets. Won't fix their main line but are able to take full payment each month for phone and wifi. Phone has so much static that they couldn't hear me and hung up.
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My grandma is 92 years old & her phone is currently not working we went to buy her a new one at Best Buy thinking it was her cordless phone that was not working but her line still has no service. We have called several times and the soonest they can come out is...
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1.0
Product
Centurylink Home Phone Service
#1037376
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i have been promised 6 times that my line will be fixed.no one has even shown up. i call. their lines get crossed and i end up listening to a mad customer from another state and no one can hear me. they apparently have no idea when my line might be fixed and have no...
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1.0
Product
Centurylink Home Phone Service
I didn't like
  • I want my line fixed
#1004482
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Every time it rains, I lose my service, I called 3 times in last month when I lost service, it is still not fixed, they lied to me the first time & told me that they fixed it, it was not fixed. after the rain stops apparently the lines dry out & I get service back....
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rustnstuff
rustnstuff

Century Link LOUSY SERVICE

1.0
Product
Centurylink Home Phone Service
I didn't like
  • Lousy repair serbvice
  • Lousy customer service
#978139
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They disconnect you, say things are fixed when they aren't. Phone people are totally unaware of what to do so they transfer you to phone limbo. TERRIBLE company but only one that services my area. The techs who do come out are generally good...it's the online service...
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1.0
Product
Centurylink Home Phone Service
#957457
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Going on 3 weeks without phone service to my business. it took them over a week just to check the outside line to tell the store the problem was internal so we were on our own? Called again to have them come out to repair the inside line and was told it would be done...
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1.3
Product
Centurylink Home Phone Service
#942357
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I originally called the Home Solutions Department of this company (Centurylink) at 844.921.4532 to set up new home phone service (landline).on Friday May 20th. I had been looking at their website and noticed that they had phone service for $20.00 a month which is...
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1.0
Product
Centurylink Home Phone Service
I didn't like
  • False representation
  • Run around from cs
  • Not getting what i pay for
#930421
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I signed up for my daughters family, as I had more time.I was very specific and asked all essential questions. I thought... It was supposed to be $20 per month for a landline, with NO INSTALLATION fees. The young man did inform me there would be some taxes. He did not...
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1.7
Product
Centurylink Home Phone Service
I didn't like
  • Bait and switch
#928974
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