Manufacturer: Centurylink Category: Phone Services Clear all filters (13 of 13 reviews match)
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i have been promised 6 times that my line will be fixed.no one has even shown up. i call. their lines get crossed and i end up listening to a mad customer from another state and no one can hear me. they apparently have no idea when my line might be fixed and have no way of updating me on whether they are actually doing anything, is there any other phone service in park city utah i only need it for my alarm.defffdbxfxb fjdthjfjfhf hj cvbn and why...
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1.0
I didn't like
  • I want my line fixed
#1004482
Every time it rains, I lose my service, I called 3 times in last month when I lost service, it is still not fixed, they lied to me the first time & told me that they fixed it, it was not fixed. after the rain stops apparently the lines dry out & I get service back. Each time I call, they tell me they can have a service man out in 2 or 3 days, I repeatedly told them that is to late, they need to get a service man out when it is raining, otherwise...
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rustnstuff

rustnstuff Century Link LOUSY SERVICE

1.0
I didn't like
  • Lousy repair serbvice
  • Lousy customer service
#978139
Going on 3 weeks without phone service to my business. it took them over a week just to check the outside line to tell the store the problem was internal so we were on our own? Called again to have them come out to repair the inside line and was told it would be done in two days. Called again today 4 days later to find we were still on the list and again would be repaired today or tomorrow. Why must we give the same information each time we...
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Centurylink Home Phone Service Review

#950416
1.0
Keep closing service tickets. Won't fix their main line but are able to take full payment each month for phone and wifi. Phone has so much static that they couldn't hear me and hung up.
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I originally called the Home Solutions Department of this company (Centurylink) at 844.921.4532 to set up new home phone service (landline).on Friday May 20th. I had been looking at their website and noticed that they had phone service for $20.00 a month which is exactly what I needed because AT&T had been ripping me off badly and I am unemployed and on welfare (Section 8, food stamps etc) and I could not afford their bill any longer (which...
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1.0
I didn't like
  • Run around from cs
  • False representation
  • Not getting what i pay for
I signed up for my daughters family, as I had more time.I was very specific and asked all essential questions. I thought... It was supposed to be $20 per month for a landline, with NO INSTALLATION fees. The young man did inform me there would be some taxes. He did not let me know that the monthly "taxes" were over $18 per month. I called and complained and was told they were sorry. I waited over 30 minutes to speak to a supervisor. She gave me a...
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1.7
I didn't like
  • Bait and switch
#928974
They say that they fix the bill but then the next month it is back to the same wrong bill/charges. I have had to call for 5 straight months now. I'm switching to magic Jack. Do not believe centurylink they do not tell the truth about their services or promotions. Centurylink is a very fraudulent company, people need stand up to this company in order to get them to stop doing theist people!! The best way is to report them to your states attorney...
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1.3
I didn't like
  • How they lie about services and charges
#892600
Bills always paid on time and usually 2 to 3 months in advance - my bill is currently paid till September. All I asked from them is to reconnect my phone in a timely fashion and credit my account for days missed. (I have been with them for 18 Years) They told me they could not credit my new account. Really, I am paid through September. Run away from them as fast as you can!!We were not going to cancel our home phone but I am thinking that it...
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1.4
I didn't like
  • Customer service is the worst i have ever experienced
#890616
So I actually really LIKED qwest until they merged with centurylink. Since then, my bill goes up every month with new charges it started at 70 dollars with taxes and fees imcluded and is now at 110.00. They charge 30 dollars for taxes and fees . I moved and and added a new phone line in which the technician said it was working fine. Two years later no phone line and still getting charged for phone. Asked for a credit due to line not working...
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This documents my abysmal experience with CenturyLink. I had need of a basic phone line (i.e. for FAX, etc., with no additional services). Experiences along the way that made me terminate my relationship with CenturyLink and find an alternate solution that better meets my needs: 1. CenturyLink entered my name on my account in error (last name typo), then charged me $7.50 to correct it. 2. The work order was to be completed on 4/8/16. The...
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1.1
I didn't like
  • Double billed
  • Hung up on
  • Wrong policy towards customers
#857995
after several visits by their repair folks, it was determined the outside cable is no good and they will no replace it.as a new customer I have been given the runaround for 2 months with continued noisy telephone lines, hums, buzzing, crackling etc. Have been put on hold for ling periods of time and no answers my calls, requested to speak to a manager and again put on hold and no answers, next step is litigation. I have been trying to get...
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1.2
I didn't like
  • Very poor product
  • Service and customer service
#840662