Centurylink Home Phone Service Reviews

(7 reviews)
Coverage Area
Price Affordability
Advertised vs Delivered
I originally called the Home Solutions Department of this company (Centurylink) at 844.921.4532 to set up new home phone service (landline).on Friday May 20th. I had been looking at their website and noticed that they had phone service for $20.00 a month which is exactly what I needed because AT&T had been ripping me off badly and I am unemployed and on welfare (Section 8, food stamps etc) and I could not afford their bill any longer (which...
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I didn't like
  • Bad quality
  • Not getting what i pay for
  • False representation
I signed up for my daughters family, as I had more time.I was very specific and asked all essential questions. I thought... It was supposed to be $20 per month for a landline, with NO INSTALLATION fees. The young man did inform me there would be some taxes. He did not let me know that the monthly "taxes" were over $18 per month. I called and complained and was told they were sorry. I waited over 30 minutes to speak to a supervisor. She gave me a...
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I didn't like
  • Bait and switch
They say that they fix the bill but then the next month it is back to the same wrong bill/charges. I have had to call for 5 straight months now. I'm switching to magic Jack. Do not believe centurylink they do not tell the truth about their services or promotions. Centurylink is a very fraudulent company, people need stand up to this company in order to get them to stop doing theist people!! The best way is to report them to your states attorney...
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I didn't like
  • How they lie about services and charges
Bills always paid on time and usually 2 to 3 months in advance - my bill is currently paid till September. All I asked from them is to reconnect my phone in a timely fashion and credit my account for days missed. (I have been with them for 18 Years) They told me they could not credit my new account. Really, I am paid through September. Run away from them as fast as you can!!We were not going to cancel our home phone but I am thinking that it...
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I didn't like
  • Customer service is the worst i have ever experienced
This documents my abysmal experience with CenturyLink. I had need of a basic phone line (i.e. for FAX, etc., with no additional services). Experiences along the way that made me terminate my relationship with CenturyLink and find an alternate solution that better meets my needs: 1. CenturyLink entered my name on my account in error (last name typo), then charged me $7.50 to correct it. 2. The work order was to be completed on 4/8/16. The...
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I didn't like
  • Hung up on
  • Deceptive practices
  • Wrong policy towards customers
after several visits by their repair folks, it was determined the outside cable is no good and they will no replace it.as a new customer I have been given the runaround for 2 months with continued noisy telephone lines, hums, buzzing, crackling etc. Have been put on hold for ling periods of time and no answers my calls, requested to speak to a manager and again put on hold and no answers, next step is litigation. I have been trying to get...
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I didn't like
  • Very poor product
  • Service and customer service
Service is non- existant and rarely shows even when scheduled. This is a simple example: A new ground line was provided during the spring of 2015. Ground line from service post to dwelling is about 100 feet +. This line is /was supposed to be put in the ground only by Century Link. It has been laying there for close to a year and the service to the dwelling has been seriously compromised ever since, with numerous calls to repair/resume...
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My father has moved to assisted living and we have stopped service by Century Link....we thought.Now they say we did not and we need to fax in info but the fax number doesn't work. My father is wheelchair dependent and needs total care. We sold his house. He is paying for a phone in a house he doesn't own but Century Link won't close the account or give the correct info to do that. They keep charging him. We have a March bill that says service...
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I liked
  • Phone was fine until we moved and sold the house
I didn't like
  • Service very poor
  • Would not stop the phone service
  • Long run around with customer service