Manufacturer: Centurylink Category: Internet Services Clear all filters (16 of 16 reviews match)
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I cancelled at late February and told them to cut the internet at the 3th of March,my last bill i paid on the 18th of February and that was it. I called back on the 2th of March to make sure and ....Yes cancel on the 3th and did not want the modem back. Now they want $...
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I terminated my account with Centurylink , and received a bill for a credit amount. the bill was right as far as the amount, but two people at c-link, ONE in finance ,told me there should have been a negative amount and that a check had been sent out . The internet...
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I liked
  • Customer service personnel polite
I didn't like
  • Tech support less than optimal
  • Voice sound quality poor
#1021626
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Never got decent service first 6 months.After enough complaining and weekly credits. i got 3 full months credit, then every month instead of my credit, they kept adding an $85 service repair fee, which they never did). called every month to complain that the credit was...
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Centurylink Dsl Internet Service Review

#1025634
1.0
How is it possible in 2017 for Internet speeds to be slower than dial-up was 15 years ago!!!!! Absolutely pathetic, gonna switch regardless of the cost!!!!!
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Centurylink Dsl Internet Service Review

#973515
1.3
Internet speed turned out to be way slower then was told. Should have stayed with other provider. I do not recommend CenturtLink.
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DSL failed, took a day off for a 1-23-2017 appointment, no techninian ever arrived or even bothered to call. I called to complain and could hardly understand the Phillipine offshore call center woman. Then chatted hours later to complain again, still no repair person....
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Anonymous
Anonymous

Same thing happened to me. Internet didn't work after a change in service forcing me to cancel. Spent hours on the phone and took a day of work waiting for a technician to s...

Anonymous
John

Follow up. Called customer care and spoke to another barely understandable asian person who gave up and put me back the line for another operator who was UNAWARE of my issues...

Signed up to 10 mbs.Got it one time, at install, then back to .75 to 1 mbs. down, .25 up. Numerous calls, "our engineers are working on it." For 6 months????? I feel I was scammed by them. Called and canceled but was offered 25 mbs for the price of 10. You can't do 10...
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1.3
I didn't like
  • Every single aspect of dealing with the company
#996019
Reply to reviews
Centurylink Sucks
Centurylink Sucks
We pay $102.49 a month for 1.Plain home phone service. It comes with extra *** which we don't use. We have an answering machine and not interested in 3-way call, etc. 2. The crappiest internet service in the world. It is called 6mbps High Speed. Pathetic. I have NEVER...
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1.0
I didn't like
  • No concern for long time customers
  • Not getting what i pay for
  • Left hand does not know what the right hand is doing
#991907
Reply to reviews
I have not had centurylink service in over 4 months and I'm still getting billed. The latest thing I'm having to deal with is there utter incompetance as far as modem return. I took it to a UPS store, with a box that I supplied and their label - meaning the label came...
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Anonymous
Anonymous

I had CenturyLink for a year in my apartment because that is all that was offered. Tech came out to my apartment to do install and took him and a supervisor he called 4 hours...

1.0
I liked
  • Am not happy
I didn't like
  • Overcharging
  • Charging me for things returned
  • Over priced bill
#990045
Reply to reviews
I applied for the service 10mb they said the total monthly cost will be $25 per months but I always receive bills between $50 to $60.Instead of 10mb I just receive 8mb sometimes there is no service at all. First I don't know what is this hidden fee, What is this is...
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Big billboards in town "DSL--20 MB speed for $19.95/mo". Out in our rural area, we get a 512K connection (on a good day) for $60/mo. 1/40th the bandwidth for 3 times the money. Why ?.....no competition, and no hope they will ever upgrade their equipment. The techs that...
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Anonymous
Anonymous

They are screwing me too! Can you provide me with more info on your tower and wireless provider? I would love to turn the tables on centurylink too. I agree the tech guys I ha...

1.2
I didn't like
  • Lousy
  • Slow dsl
#982618
Reply to reviews
No internet for 7 weeks in spite of numerous phone calls, hours & hours in phone tree & talking to at least 14 different "customer service reps." One day on phone 1 hr 45 minutes with 6 different people trying to help me fix it over phone with no success.Another day 5...
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