Product: Centurylink Dsl Internet Service Clear all filters (0 of 29 reviews match)
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Centurylink - Paying for high speed internet and not getting what I am paying for.

As of january 4th a centrylink van came in did something and now i have no working internet,on and off and was told to just use it when i notice i have it,well thats not what i am paying for and i will be compensated for the inconvience.
1.0
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Centurylink Dsl Internet Service
#1441240
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Centurylink - Years of frustration

Aerial internet lines with speeds consistently lower than what is promised. We pay for "Up to 7Mbps" BUT they tell me that I am "at the end of the line so we must downgrade you to 5Mbps", but we end up getting 3-4. Calls result in repeat visits by seasoned but not smart technicians who tinker with junction boxes and cables but never solve the real issue which is the need for a signal booster. This pattern has persisted from 2010 to the present. When I complain to the FCC, a CL spokesperson reports falsely that there is no problem, asserting that even
1.9
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Centurylink Dsl Internet Service
#1434164
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My neighbors and I are over 3 days with no internet. They have lied 3 times about when may be restored. The internet repair number routes to clueless agents who can only follow stupid scripts, have no internet experience, can't spell "IP", and have no ability to...
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1.6
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Centurylink Dsl Internet Service
#1429772
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Tuesday my dsl light turned red. Called cs. was told a technician would arrive between 9:am -1:000 pm Thursday. ok so far. Then I get a text that technician would arrive between 1:00 pm 5:00 pm Friday. ok will take that. Then when I called on Friday at 5:00 pm...
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1.0
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Centurylink Dsl Internet Service
I liked
  • Internet is ok
I didn't like
  • Really horrible customer service
  • Customer service
#1260140
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No one seems to be willing to investigate reasons for DSL dropping out periodically. Also, "Price for Life" deal promises higher DSL but does not deliver. Technical support does not seem to accept that the issues are on their side of the line, when pings, SNR vary from...
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2.2
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Centurylink Dsl Internet Service
I didn't like
  • Extreme poor customer service
  • Service and customer service
#1229359
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They were given a federal grant to implement and upgrade rural internet but so far they are using this grant to improve service in areas that they have competition and I know that for a fact! So as a tax payer what the heck is going on? Where is the oversight? My internet speed is trash at best and some of my neighbors have no service at all, my local switch is full but the fiber optic cable needed to get better service is only 10' away. Also they have sent customer service to the Philippines oh joy just what I wanted to talk to someone that can't speak English and could careless about my slow DSL...
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1.6
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Centurylink Dsl Internet Service
#1139248
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I went to CenturyLink's website and ran the internet test options that are recommended when we first noticed the problem (3 weeks ago). It was determined that there was a known issue in our area so I opted to receive a text message notification when the issue was...
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1.5
Product
Centurylink Dsl Internet Service
I didn't like
  • Sitting at home waiting for a tech that never showed
  • Extremely poor repair service
  • Reliability of product offered
#1087831
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THEY DON'T GIVE ANYTHING SPEEDY AND THEY TAKE A WHOLE *** CENTURY! I COMPLETELY HATE CENTURYLINK AND I HATE IT TO DEATH I WOULD NEVER HOST A CENTURYLINK DSL FOR AS LONG AS I EVER LIVE BECAUSE THIS *** SERVICES GIVE ME 1.11 DOWNLOAD AND 0.22 UPLOAD. IT'S SO *** I N G A...
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1.0
Product
Centurylink Dsl Internet Service
I didn't like
  • Hooked because of fraud delivery to themselves
  • Cannot stream
  • Cannot play online games
#1087272
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I got internet service and they hooked it up knowing the service would never work properly it took months after payment for a tech to come in and say disconnect ur getting ripped off now I a zero balance that's due Aug 16th I called and said don't send me a zero balance bill it's disconnected and the modem is on it's way back to them they owe me 270.00 and they said 90 days and I said no then I called CenturyLink...
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1.0
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Centurylink Dsl Internet Service
#1083024
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Our area has only 1 DSL option. If you can see the tower from your house, there is a wireless plan with a different company. Most of us can't. We are stuck. If you can, go some place else for DSL. I have 1.5g. The best I could get. Most of the time, with a speed test,...
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Centurylink Dsl Internet Service
I liked
  • Some people cared about the issue
I didn't like
  • Lying to us
#1081961
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