We pay $102.49 a month for 1.Plain home phone service. It comes with extra *** which we don't use. We have an answering machine and not interested in 3-way call, etc. 2. The crappiest internet service in the world. It is called 6mbps High Speed. Pathetic. I have NEVER had upload speed of over 4.5. Century link's website is a joke & takes you in circles. Their service reps are a dumb as a cardboard box. I HATE HATE HATE this company. I am not a...
I have not had centurylink service in over 4 months and I'm still getting billed. The latest thing I'm having to deal with is there utter incompetance as far as modem return. I took it to a UPS store, with a box that I supplied and their label - meaning the label came from THEM. Three months after sending it back, after I receive what says is a final bill, and I get a bill for $106.99. WTF?! Centurylink was charging me for their piece of ***...
I applied for the service 10mb they said the total monthly cost will be $25 per months but I always receive bills between $50 to $60.Instead of 10mb I just receive 8mb sometimes there is no service at all. First I don't know what is this hidden fee, What is this is cheating. I will not continue with them. I don't recommend this company to any other one. I will find a lawyer to teach then what is right and what is wrong. I will tell everyone to...
Big billboards in town "DSL--20 MB speed for $19.95/mo". Out in our rural area, we get a 512K connection (on a good day) for $60/mo. 1/40th the bandwidth for 3 times the money. Why ?.....no competition, and no hope they will ever upgrade their equipment. The techs that come to the house are great, they do what they can to tweak it to give us all we're gonna get, but their hands are tied. For a few grand, CL could put boosters on the line and up...
No internet for 7 weeks in spite of numerous phone calls, hours & hours in phone tree & talking to at least 14 different "customer service reps." One day on phone 1 hr 45 minutes with 6 different people trying to help me fix it over phone with no success.Another day 5 people and hour plus on phone. Two examples of 7 or 8 calls made. A tech visit, at last! After weeks of begging for one -who left no work order or indication on line of what was...
I have been with Centurylink for over 25 years, where I live we have no other choice. I have been happy with there service for the most part until this year. My inter net stopped working one day and it took a three days and several phone calls after the week I waited for the appointment. We waited at home all day no one came no one showed. I called was supposed to get a call, no call. The tech should be there the next day so again I waited at...
I have had numerous problems with changing service, getting dependable DSL internet service, and billing. When I call customer service and give them my phone number, name, billing address, etc., After 15-20 frustrating minutes into the phone call trying to trouble shoot my problems etc, they then ask to verify my account again by giving them the last four of my social security number. They have done this to me time and time again. I'm like,...
We pay for the fastest internet service century-link offers. It is still pathetic. From about 5pm-11pm every night things like Netflix are almost unwatchable. We've had AT&T and WideOpenWest at our previous home, they were both much faster and cheaper. CenturyLink is the only available service at our new home and every time we call them and it concludes with "Thank you for choosing Centurylink" it infuriates me! I've told them before "we didn't...
CenturyLink promised a flat fate for a year on Pure DSL for $38.54 a month. This was with a $24.00 dollar discount. That only lasted for a month then the bill shot to $54 and kept climbing to $73 by October. Each moth I had to call to get my discount rate. Each time I got a different excuse why it had not been applied. So I canceled my service and was charger $200 cancellation fee because they renewed my contact that month for a year? I asked...
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