I have asked Centurylink to install DSL service for Internet for over 20 years. I keep being told "it's coming and we will notify you". 20 years? When I finally do talk to someone, I keep being told it is because of the cable facility I am on from the central office. I...
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Review
#1506009 Review #1506009 is a subjective opinion of poster.
Service
Centurylink Dsl Internet Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Paying for high speed internet and not getting what I am paying for. | Centurylink in Sycamore, Illinois

1.0
Details
As of january 4th a centrylink van came in did something and now i have no working internet,on and off and was told to just use it when i notice i have it,well thats not what i am paying for and i will be compensated for the inconvience.
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#1441240 Review #1441240 is a subjective opinion of poster.
Service
Centurylink Dsl Internet Service
Reason of review
Not as described/ advertised

Years of frustration | Centurylink in Hobbs, New Mexico

1.9
Details
Aerial internet lines with speeds consistently lower than what is promised. We pay for "Up to 7Mbps" BUT they tell me that I am "at the end of the line so we must downgrade you to 5Mbps", but we end up getting 3-4. Calls result in repeat visits by seasoned but not smart technicians who tinker with junction boxes and cables but never solve the real issue which is the need for a signal booster. This pattern has persisted from 2010 to the present. When I complain to the FCC, a CL spokesperson reports falsely that there is no problem, asserting that even
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Review
#1434164 Review #1434164 is a subjective opinion of poster.
Service
Centurylink Dsl Internet Service
Reason of review
Bad quality
1.6
Details
My neighbors and I are over 3 days with no internet. They have lied 3 times about when may be restored. The internet repair number routes to clueless agents who can only follow stupid scripts, have no internet experience, can't spell "IP", and have no ability to...
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Review
#1429772 Review #1429772 is a subjective opinion of poster.
Service
Centurylink Dsl Internet Service
Reason of review
Bad quality
1.0
Details
Tuesday my dsl light turned red. Called cs. was told a technician would arrive between 9:am -1:000 pm Thursday. ok so far. Then I get a text that technician would arrive between 1:00 pm 5:00 pm Friday. ok will take that. Then when I called on Friday at 5:00 pm...
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#1260140 Review #1260140 is a subjective opinion of poster.
Service
Centurylink Dsl Internet Service
Pros
  • Internet is ok
Cons
  • Customer service
  • Really horrible customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
2.2
Details
No one seems to be willing to investigate reasons for DSL dropping out periodically. Also, "Price for Life" deal promises higher DSL but does not deliver. Technical support does not seem to accept that the issues are on their side of the line, when pings, SNR vary from...
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Review
#1229359 Review #1229359 is a subjective opinion of poster.
Service
Centurylink Dsl Internet Service
Cons
  • Service and customer service
  • Extreme poor customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Federal Grant | Centurylink

1.6
Details
They were given a federal grant to implement and upgrade rural internet but so far they are using this grant to improve service in areas that they have competition and I know that for a fact! So as a tax payer what the heck is going on? Where is the oversight? My internet speed is trash at best and some of my neighbors have no service at all, my local switch is full but the fiber optic cable needed to get better service is only 10' away. Also they have sent customer service to the Philippines oh joy just what I wanted to talk to someone that can't speak English and could careless about my slow DSL problem, it's always the modem, what crap!
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Review
#1139248 Review #1139248 is a subjective opinion of poster.
Service
Centurylink Dsl Internet Service
Reason of review
Bad quality

No Call, No Show | Centurylink

1.5
Details
Our internet connection has been dropping in and out for about 3 weeks. I went to CenturyLink's website and ran the internet test options that are recommended when we first noticed the problem (3 weeks ago). It was determined that there was a known issue in our area so I opted to receive a text message notification when the issue was resolved. I never got any notification and am wondering if that is because the issue was never resolved. However, there is no longer any known issues in our area according to the website. So last Monday (8/7/17) I decided to call customer service. I told the customer service agent that I had run the tests. After she ran her own tests, she determined that we would need a technician (and she repeated numerous times that it had to be THEIR technician, duh, who else would I call?). She told me they would be at our house the next day (Tuesday, August 8 between 1PM and 5PM. I was home the entire day, no call, no show. I called again and was told due to a heavy workload, a technician would be at our house the next day (Wednesday) between 8AM and Noon. Again, no call no show so I called again and was told that they would be there yet that day. No call, no show. I checked with the "where's my tech" on the website and it showed that they were at our house at 8:24AM - 10:22AM. That was not the case as I had stayed home the entire day waiting. I called again and was told again that there was a heavy workload in our area and they would be here next Monday (8/14/17) between 8AM and 5PM. Again, NO CALL NO SHOW!! I have been missing work and have put my life on hold waiting for these technicians to show up and they don't even have the decency to let me know they aren't coming. In the meantime, I received a notification from my cell phone provider that I am at 75% of my data usage for the month. I have never even come close to reaching my limit, but with our wifi cutting in and out, my cell phone has been bouncing in and out of data as well!
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Review
#1087831 Review #1087831 is a subjective opinion of poster.
Service
Centurylink Dsl Internet Service
Cons
  • Extremely poor repair service
  • Reliability of product offered
  • Sitting at home waiting for a tech that never showed
Reason of review
Poor customer service
Loss
$440
Preferred solution
Deliver product or service ordered
Tags
  • Worst Internet Service

I love centurylink.

1.0
Details
NOT! I COMPLETELY HATE IT SO FREAKING MUCH THAT I WISH THEY WOULD HAVE SHUT DOWN BY NOW. THEY DON'T GIVE ANYTHING SPEEDY AND THEY TAKE A WHOLE *** CENTURY! I COMPLETELY HATE CENTURYLINK AND I HATE IT TO DEATH I WOULD NEVER HOST A CENTURYLINK DSL FOR AS LONG AS I EVER LIVE BECAUSE THIS *** SERVICES GIVE ME 1.11 DOWNLOAD AND 0.22 UPLOAD. IT'S SO *** I N G A N N O Y I N G THAT I COMPLETELY HATE THE FACT THEY EVEN SELL-OFF THIS STUFF. THEY FREAKING MAKE A DELIVERY TO THEMSELVES PAST THE MODEM RETURN DEADLINE SO MY PARENTS ARE *** WITH CENTURYLINK. OK? I AM PISSED OFF, I WANT MY PROMISE PROMISED, I WANT IT NOW, AND I WANT IT FAST.
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Review
#1087272 Review #1087272 is a subjective opinion of poster.
Service
Centurylink Dsl Internet Service
Cons
  • Hooked because of fraud delivery to themselves
  • Cannot play online games
  • Cannot stream
Reason of review
Bad quality
Tags
  • Greed
  • Ultraslow
  • Hooked

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CL hooked up internet knowing it wouldn't work properly | Centurylink

1.0
Details
I got internet service and they hooked it up knowing the service would never work properly it took months after payment for a tech to come in and say disconnect ur getting ripped off now I a zero balance that's due Aug 16th I called and said don't send me a zero balance bill it's disconnected and the modem is on it's way back to them they owe me 270.00 and they said 90 days and I said no then I called CenturyLink financial Dept and they said it'll be here soon I'm gonna file a complaint for them being so careless about services they offer
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Review
#1083024 Review #1083024 is a subjective opinion of poster.
Service
Centurylink Dsl Internet Service
Reason of review
Bad quality