Product: Centurylink Dsl Internet Service Clear all filters (23 of 23 reviews match)
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I went to CenturyLink's website and ran the internet test options that are recommended when we first noticed the problem (3 weeks ago). It was determined that there was a known issue in our area so I opted to receive a text message notification when the issue was...
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1.5
Product
Centurylink Dsl Internet Service
I didn't like
  • Extremely poor repair service
  • Reliability of product offered
#1087831
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THEY DON'T GIVE ANYTHING SPEEDY AND THEY TAKE A WHOLE *** CENTURY! I COMPLETELY HATE CENTURYLINK AND I HATE IT TO DEATH I WOULD NEVER HOST A CENTURYLINK DSL FOR AS LONG AS I EVER LIVE BECAUSE THIS *** SERVICES GIVE ME 1.11 DOWNLOAD AND 0.22 UPLOAD. IT'S SO *** I N G A...
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1.0
Product
Centurylink Dsl Internet Service
I didn't like
  • Hooked because of fraud delivery to themselves
  • Cannot play online games
#1087272
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I got internet service and they hooked it up knowing the service would never work properly it took months after payment for a tech to come in and say disconnect ur getting ripped off now I a zero balance that's due Aug 16th I called and said don't send me a zero balance bill it's disconnected and the modem is on it's way back to them they owe me 270.00 and they said 90 days and I said no then I called CenturyLink...
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1.0
Product
Centurylink Dsl Internet Service
#1083024
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Centurylink - Horrible customer service

#1057319
I have been out without DSL for six days for the last 4 days I have called them at least 4 to 5 times a day trying to get them to come out here and they have not. Not even a phone call saying sorry not a ETA nothing this is infuriating when you work from home!
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Centurylink Dsl Internet Service Review

#1025634
1.0
Details
How is it possible in 2017 for Internet speeds to be slower than dial-up was 15 years ago!!!!! Absolutely pathetic, gonna switch regardless of the cost!!!!!
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Centurylink Dsl Internet Service Review

#973515
1.3
Details
Internet speed turned out to be way slower then was told. Should have stayed with other provider. I do not recommend CenturtLink.
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Our area has only 1 DSL option. If you can see the tower from your house, there is a wireless plan with a different company. Most of us can't. We are stuck. If you can, go some place else for DSL. I have 1.5g. The best I could get. Most of the time, with a speed test,...
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Product
Centurylink Dsl Internet Service
I liked
  • Some people cared about the issue
I didn't like
  • Lying to us
#1081961
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CenturyLink is engaged in consumer fraud. The company is not providing the DSL speeds to customers for which they pay. While the speed test on CenturyLink's own web site indicates a customer is getting the contracted DSL speeds, any other test elsewhere on the Internet...
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1.7
Product
Centurylink Dsl Internet Service
I didn't like
  • Dsl speeds are far below what is contracted
#1052837
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I cancelled at late February and told them to cut the internet at the 3th of March,my last bill i paid on the 18th of February and that was it.I called back on the 2th of March to make sure and ....Yes cancel on the 3th and did not want the modem back. Now they want $...
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Product
Centurylink Dsl Internet Service
#1038004
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I terminated my account with Centurylink , and received a bill for a credit amount. the bill was right as far as the amount, but two people at c-link, ONE in finance ,told me there should have been a negative amount and that a check had been sent out . The internet...
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Product
Centurylink Dsl Internet Service
I liked
  • Customer service personnel polite
I didn't like
  • Voice sound quality poor
  • Tech support less than optimal
#1021626
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Called CenturyLink to cancel/disconnect internet services. Transferred twice before Tiara was selected to assist. After 10 minutes on the phone with her I asked 5 times to just cancel the service because we have a new provider. And she confirmed to ask why. Ask to...
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Anonymous
Someone123

I totally agree, Century link has one of the worst services out there. I recently moved about 2 months ago. I have been trying to get my internet service up and have made 4 ap...

1.0
Product
Centurylink Dsl Internet Service
#1014431
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Never got decent service first 6 months.After enough complaining and weekly credits. i got 3 full months credit, then every month instead of my credit, they kept adding an $85 service repair fee, which they never did). called every month to complain that the credit was...
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1.0
Product
Centurylink Dsl Internet Service
#998633
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DSL failed, took a day off for a 1-23-2017 appointment, no techninian ever arrived or even bothered to call. I called to complain and could hardly understand the Phillipine offshore call center woman. Then chatted hours later to complain again, still no repair person....
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Anonymous
Anonymous

Same thing happened to me. Internet didn't work after a change in service forcing me to cancel. Spent hours on the phone and took a day of work waiting for a technician to s...

Anonymous
John

Follow up. Called customer care and spoke to another barely understandable asian person who gave up and put me back the line for another operator who was UNAWARE of my issues...

1.0
Product
Centurylink Dsl Internet Service
#996439
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