Austin, Texas
2.4K views 4 comments
Not resolved

I've been a CenturyLink customer for 9 months.I bundled my DirecTV and Verizon w/CenturyLink.

My phone service was disconnected for non-payment w/out any notice via email, text or phone call. My bill was due on 2/11/12 and the service disconnect occurred on 3/1 - 18 days after my bill was late. My monthly bills for CenturyLink are over $300 and I've always paid w/in 30 days of the due date. I was told by customer retention that the issue was my fault as they sent a text on 2/14 (three days after the bill was past due?) & on 2/29 stating my services would be disconnected.

He also stated that my billing cycle ended on 2/25 which lead to the automatic disconnect of my services on 3/1. I verified w/Verizon that no texts were received from CenturyLink on either date. Per CenturyLink's "terms and conditions": "If we do not receive payment on or before the date the bill is due, we may disconnect all or part of your services. If this happens, we will notify you in writing before we disconnect your services." I was also charged a broadband reconnection fee of $25 on 3/1 even though my internet services were working all day on 3/1.

The customer retention rep was very quick to contradict me on the texts and was indifferent to the fact that my services were disconnected, w/out written notice, for being 18 days late.

He stated that internet and mobile services are not regulated so service termination w/only a text message is deemed sufficient by CenturyLink and its representatives.I've got 10 pages of text message records from Verizon that refute his adamant claim that TWO texts were sent.

Review about: Centurylink Bundle.

Review #308253 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Centurylink?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Blondie
#872094

I absolutely agree with CLBRENT - The Due Date is not a SUGGESTION it is in fact a DUE DATE. Accept responsibility.

CLBrent
#760389

You didn't pay by the due date, therefore your services were disconnected.Any company, including Centurylink, has the right to suspend services rendered if you have not paid for those services as you agreed to when you signed up with them.

Your are at fault here.A payment due date isn't a suggestion; it's when you are required to have paid the company by.

Sandy
#517731

The SAME thing happened to me and I have a very busy retial/service business.What's more, I paid through the phone and they would stop any pending disconnect orders...NOPE, no such luck.

They disconnected EVERYTHING.So embarassing.

Craig
#469180

They are greedy and don't care about there customers.

You May Also Like

Centurylink - Loyal Customer for Years Then They Just Started Screwing With Us Centurylink "We've had CenturyLink DSL since 2011. Only 10MB/sec and most of the time we get that. About two times a year something happens where I have to call because the..." Read more Centurylink Customer Care Review from Butler, Pennsylvania Centurylink "I ordered centurylink before reading all the terrible reviews online. Even after reading them I thought.... well they are a big company and most big companies have some bad reviews..." Read more Centurylink - Century Link abandoned giant hole in my front lawn Centurylink "Anonymous less than a minute ago I have graciously allowed Century Link to dig a very deep hole in my front lawn, where they indeed found a rotting linkage of cables...." Read more Centurylink - Fraud Centurylink "I was contacted by phone from an independent Century Link Representative wanting to know who my current carrier was and what I was paying for my plan. I told him..." Read more Petcarerx - How have they not been sued yet??? The PetPlus75 promo code is a SCAM!!!! Petcarerx "Alas, I too fell for the "75% Off" scam that they pull. I received an email earlier this week from PetCareRX offering the 75% Off code, a screenshot of which..." Read more Horrible fit from "custom" car cover from Cover Anything Cover Anything "I ordered a car cover from Cover Anything based on the make and model of my car. I travel often and it arrived during a lengthy absence and I did..." Read more Ashley Furniture Contradicted and Lied Ashley Furniture "My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt...." Read more Rockauto - Not happy with return policy Rockauto "I ordered a waterpump put it on it lasted two months before it fell apart on the inside,dont know if it caused any other damage. I was told to go..." Read more