Product: Centurylink Customer Care Clear all filters (0 of 268 reviews match)
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A year ago we moved and it took CenturyLink 6 months to get our billing address correct. I contacted the CEO twice and he had his head person handle it. In addition I wanted some of the choices removed but I finally just gave up because they wouldn't do it. I have Dish...
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1.0
Product
Centurylink Customer Care
I liked
  • Waiting for hours on hold
I didn't like
  • Lack of caring and passing the buck
#1342645
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I drove to the nearest Centurystink; sorry, I meant Centurylink office, turned in my equipment and cancelled my account. My prorated bill showed a balance of $100, which seemed accurate. Two weeks later I logged into my closed account, it now showed a balance of $250....
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1.0
Product
Centurylink Customer Care
I didn't like
  • Way too much time trying to talk to someone
#1341613
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when I call Repair are so cumbersome. I would think with people dropping their landlines you would be more customer friendly. One number I called gave me five commercials before I hung up. Another said she was transferring me to a customer service rep but I was sent to...
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Product
Centurylink Customer Care
#1306926
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CenturyLink has the absolute worst customer service I've ever seen, by far. I've thought very highly of centurylink for the last 6 years but they have ruined their reputation with me in just 2 short weeks. Someone needs to step in and run this company the way a...
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Anonymous
Anonymous

Experienced the same thing. We canceled.

Product
Centurylink Customer Care
#1304527
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I called C-link and tried to ask a question regarding what kind of conduit they wanted in an open ditch to supply phone service at a later date to a home. I spoke to 2 different people the first day and was transfered to a third and got a voice mail. I waited 4 days...
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2.6
Product
Centurylink Customer Care
#1290819
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While waiting for my two year contract to be finished, I moved to an area with free Internet. Yeah Google! I had to change my address for billing purposes which I later found out restarted my two year contract. When I called they said they put a note on my account and...
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2.1
Product
Centurylink Customer Care
I liked
  • Or cancellation of the service
#1280811
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Even with that, I had two centurylink solicitors come to my door trying to sell me the service. I was ridiculously pleasant and said "no" the customary three times until they left. I then asked them that they honor my neighbors "no soliciting" signs since they did not...
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Product
Centurylink Customer Care
#1268788
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15 yrs of service, Every scam I have read here is correct. Century link is a dishonest company to us for the entire 15 yrs Those customer service Boys in Phoenix at Customer retention are the top of the cake as far as BS goes, they will and have lied on several...
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Product
Centurylink Customer Care
#1265612
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I just had the worst customer service experience in my life. I was transferred around to 5 different people and then ended up with the 2nd person that I spoke to, and then Pamela just hung up on me. Totally RUDE! Phone call Info 5-24-2018 3:34pm Called Century Link,...
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Anonymous
Anonymous

worst company ever! Calling them is an all day process; disconnected several times. Evidently Prism is going away...trying to convert you to Direct TV. People on phone claim t...

Product
Centurylink Customer Care
#1263689
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Century link tells you one thing over the phone and gives you a confirmation number. Then they start to overcharge you again and when you call and tell them to look up the previous conversation with the confirmation number... they tell you confirmation numbers don't...
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2.0
Product
Centurylink Customer Care
#1260876
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