Product: Centurylink Customer Care Clear all filters (251 of 251 reviews match)
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They put my name and info to someone else's account and sent it off to collection agency.I have been harassed by that agency for three weeks. Called century Link several times, spent a total of almost two hours on phone. They have horrible, rude and it seems illiterate...
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1.0
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Centurylink Customer Care
#1217743
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I have never lied or cheat all my life and this is my first time with CenturyLink who says I lied about the date I called into cancel. I asked to check their phone call recording, they won't do it. I said I can send you my phone call screen shot, they act like I'm...
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1.0
Product
Centurylink Customer Care
I didn't like
  • Lack of honesty
  • Addicted to your money like drug addict needing a fix
  • Difficult problem resolution
#1206050
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I have been a customer since 10/17.I requested paperless billing and an automatic draft, and supplied my email and banking information. Since that time, I have not received another bill--either by mail or email. I have called numerous times to set up my account, each...
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1.4
Product
Centurylink Customer Care
I didn't like
  • Non-responsive
#1201428
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Over the course of 5 years of being a customer of this *** poor company, I was told one price and then each time my bill went up after being promised that it would go down.Now after finally being able to switch to Spectrum because they just brought service into our...
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Centurylink Customer Care
#1195896
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Century link customer service is awful!!!A technician window of time is 5 hours after taking an entire day off my “ticket” was supposedly never in their system! Not only do you have to take an entire day off then they charge you $60 and that is just so you can upgrade...
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1.0
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Centurylink Customer Care
#1193150
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CenturyLink - Worst internet provider that DIDN'T provide!

Close this company!! Stay away from!! Worst service I have ever experienced. So bad they have rude chat people, tech support, and what customer service...Direct tv, dump them! They sent a broken modem, lied, transferred my call numerous times and so on. Ridiculous
Product
Centurylink Customer Care
#1178542
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Our bad, but I thought I might appeal to CenturyLink to lessen the amount owed. Honestly having to pay initial expenses out of pocket, eat out daily, and pay 100% repair cost for an electrical issue the contractors found... I was broke anyway. I called on September 1,...
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1.3
Product
Centurylink Customer Care
I didn't like
  • Refusing to cancel service
  • Dishonesty
  • Long-time customers overcharged
#1174719
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My son called CenturyLink for over a period of two days trying to obtain information on setting up their WiFi service at my home. I’m 75 and don’t understand much about WiFi. The first call took 45 min., ending abruptly after being told we needed to be transferred to a...
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1.0
Product
Centurylink Customer Care
I didn't like
  • Never follow through with promises
  • False advertisement
  • How they lie about services and charges
#1171689
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At that point I just decided to go with another service. A few days later I get a bill from Centurylink for $63! I contacted them and they said I had had service from the say they were supposed to come over. I had to cancel my "service" and was out 63$ watch out for...
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1.0
Product
Centurylink Customer Care
#1170278
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Our business has voip phone and internet services through Century Link and every single time I call them they give me the run around, keep transferring me and give me other numbers to call or we end up getting disconnected.I was on the phone for an hour and a half...
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1.7
Product
Centurylink Customer Care
#1168010
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