Product: Centurylink Customer Care Clear all filters (0 of 331 reviews match)
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If they treat new customers so badly who are trying to do business with them I'd hate to think how they treat existing customers! I feel it's a blessing in disguise this happened, they would be a nightmare to deal with! I'm glad we went with Xfinity. Their customer service is top notch!!! No wonder CenturyLink...
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Centurylink Customer Care
#1418073
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I called the Century Link office to check on an installation that was previously set up by AT&T for 11/11/18. The representative claimed she had no record of it. We then agreed to reset the date for 11/27/18 and that they would send me an email to confirm. Needless to...
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1.0
Product
Centurylink Customer Care
I didn't like
  • Customer service rep with a poor attitude
#1405773
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We cancelled our service on 09/28/18. I was told I would receive something to return the modem. I never did. I requested it again several weeks ago and still have not received anything to return the modem. We have been billed 14.06 several times since. I am assuming...
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Centurylink Customer Care
#1405184
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I Called online rep and was advised that highest speed I could have would be 40 for price of $55.00 Cancelled and went with cox for 59.00 for 100m who was able to give me that with no added equipment I felt that customer service should have at least offered me a lower...
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1.0
Product
Centurylink Customer Care
I didn't like
  • Not offered higher rate for same price
  • That not offered higher speed at same rate
#1404727
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If you are dissatisfied with CenturyLink, please sign my Change.org petition, which was a last resort after facing the nightmare of CenturyLink's circuitous customer service process. Even after 30+ phone calls and 15+ hours on the phone, I have no resolution of the...
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Centurylink Customer Care
#1401398
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Four weeks ago Century link was supposed to install a modem. We are still waiting. Since then has been one excuse after another. They have missed scheduled visit(s) where we waited all day. They then lied about it. Now they are telling us it will be another ten days...
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1.4
Product
Centurylink Customer Care
I didn't like
  • Customer service
  • Lying to us
  • Price increase
#1392941
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I returned Century Link Moten on 15 Oct,18 at the CL office in Fayettevill,NC. I started Spectrum Internet on 1 Oct 18. I was not satisfied with Century Link constanly emailing me, even tho MY BILL HAS BEEN PAID AND CL line disconnected in early Oct.. Contact the...
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Centurylink Customer Care
#1390721
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as advertised I ordered the bundle to receive $350.00 Visa rebate card.(direct T V, phone and highspeed internet but they send me the low speed internet saying they cannot install T V or internet at this area. I .. asked to discontinue the service if they cannot...
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Centurylink Customer Care
#1387263
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We had Century Link several years ago and our bill was all iver the place. Made several call to try and get things on an even keel but always got transferred, hung up on, and spoke to in a very rude manner. Fast forward to now. Our cable internet tripled in price so we...
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Centurylink Customer Care
#1385704
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Just bad, bad, bad service. Bad. Bad. Bad! 60 hours (!) of phone calls in 2 years. Off-shored customer service. Very apologetic but useless. Always need to transfer calls to different departments. As many as four transfers with a 30+ minute wait each time. TSA-level...
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Anonymous
FU Centurylink

You're so f---ing lucky you have the option to switch ISPs... In my area, Centurylink has a true monopoly on internet. Not even satellite providers are available on my street....

1.3
Product
Centurylink Customer Care
I didn't like
  • Anything about this company
#1383011
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