Product: Centurylink Customer Care Clear all filters (256 of 256 reviews match)
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15 yrs of service, Every scam I have read here is correct. Century link is a dishonest company to us for the entire 15 yrs Those customer service Boys in Phoenix at Customer retention are the top of the cake as far as BS goes, they will and have lied on several...
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Centurylink Customer Care
#1265612
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I contacted century link in Sep, 2017 to disconnect on Oct 22 due to my move. They promised I would get final bill after the last billing cycle. I did not get such a bill. I continued to get billed. I called four times since then to get the situation straightened out....
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Anonymous
Judy

I also have same issues with still getting a bill, 4 months after moving out. I call century link to be told that they cannot get into a closed account, but they can see that ...

2.1
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Centurylink Customer Care
#1234932
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Is calling for billing screw ups or service issues every 90 to 100 days too often? This last one, I called to find out why my bill went up 20% and why I didn't get credit for service interruption of almost two weeks. It was too much for the first operator, so she...
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Centurylink Customer Care
#1232372
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Centurylink - Worst customer service ever!

Contacted them multiple times and nothing gets done. Had the nerve to say a technician was at my home and no one ever showed. Do not do business with them!!!
1.0
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Exchange, Refund and Cancellation Policy
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Centurylink Customer Care
#1230223
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This is the second time I've submitted a claim for assistance without any response. CentryLink put new service in our area and we've been continually promised "low price for life" beginning at $45 a month. After a year, it unexpectedly went up to 85 a month. I called,...
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Anonymous
Wendell

When relating this story to all of those to whom you have promised to do so, please remember to stick to the facts and skip the upset, anger, and annoyance that shines so brig...

Product
Centurylink Customer Care
#1228253
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They put my name and info to someone else's account and sent it off to collection agency.I have been harassed by that agency for three weeks. Called century Link several times, spent a total of almost two hours on phone. They have horrible, rude and it seems illiterate...
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1.0
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Centurylink Customer Care
#1217743
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I have never lied or cheat all my life and this is my first time with CenturyLink who says I lied about the date I called into cancel. I asked to check their phone call recording, they won't do it. I said I can send you my phone call screen shot, they act like I'm...
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1.0
Product
Centurylink Customer Care
I didn't like
  • Difficult problem resolution
  • Dishonesty
  • Addicted to your money like drug addict needing a fix
#1206050
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I have been a customer since 10/17.I requested paperless billing and an automatic draft, and supplied my email and banking information. Since that time, I have not received another bill--either by mail or email. I have called numerous times to set up my account, each...
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1.4
Product
Centurylink Customer Care
I didn't like
  • Non-responsive
#1201428
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Over the course of 5 years of being a customer of this *** poor company, I was told one price and then each time my bill went up after being promised that it would go down.Now after finally being able to switch to Spectrum because they just brought service into our...
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Centurylink Customer Care
#1195896
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Century link customer service is awful!!!A technician window of time is 5 hours after taking an entire day off my “ticket” was supposedly never in their system! Not only do you have to take an entire day off then they charge you $60 and that is just so you can upgrade...
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1.0
Product
Centurylink Customer Care
#1193150
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