Centurylink Bundle Reviews and Complaints
Overbilled according to what CL reps told me.Credits that were to be applied did not happen, when I rechecked there was no record of the discussion on file. Why do CL reps tell you one thing then do not note the discussion and leave the customer at the billing dept...Read more
On June 20, 2017, I had a live chat with a CenturyLink representative. A deal was agreed to that I would have phone and internet service for $69.95 for 3 years and the first 12 months would be $49.95. I have yet to get a corrected bill. Today, they told me they cannot...Read more
I didn't like
- Customer service
- Never did what they promised
- Inability to unbundle service
Yes, CenturyLink does lie. I got my 1st bill today and was shocked to find out that monthly charges were over 2 time what I quoted! And yes, this is will the typical 1st month changes like installation removed. For what they billed my, I could have ordered Xfintiy...Read more
I didn't like
- No written quote
Centurylink - Horrible work ethics
Biil is paod in full. Service has been interrupted. No agents in my area Phoenix, AZ available to work on weekends after 6pm Friday. Result.. no TV or internet for my family who flew in from Portland, OR.
Centurylink - Worst business EVER
WORST CUSTONER SERViCE, WORST AT REPAIRS, EQUIPMENT FAULTY AND THEY MAKE YOU WAUT OVER A WEEK TO FIX, ASKED FOR SHIPPING LABEL REPEATEDLY FOR LADT 3 WEEKS , STILL HAVENT RECEIVED SO NOW IAM TAKING IT THERE MYSELF! HORRIBLE, HORRIBLE SERVICE. STAY AWAY FROM CENTURY LINK AND SAVE YOYRSELF THE HASSLE!
Centurylink - Worst service ever. Stone Age
They have some illegal monopoly on the region and the poor product and service that follows any monopoly is what we are dealing with everyday. Best I get out of them is 2mbps. And a landline that drops like an old cell phone.
Centurylink Bundle Review
Been dealing with no phone or internet for a week, they send someone out he does nothing. I call back they say two more days until fixed (Not to mention they want to charge me $90 for some fee) . Centurylink get your **** together im not paying you to fix your own cable box down the road or for a week of service I havent had.
I called for renewal after having paid $63.80 per month for about a year.The customer service person said I would pay about $4 a month more for the next year. When I got the bill, it was for $85. 91, which a different service person said is for more than a month, since...Read more
The first problem was I signed up .I was lied to about the package they sold me , didn't know I wasn't getting Direct TV . The tech never showed up the first day . I spent 16 hours waiting for Techs . Tried to call to get Bill resolved said they don't know about my...Read more
I am currently going through this with centrylink for 10 months now.A sales representative supposed to have signed me up for a 2 year contract for a promotion ofprisim tv and internet i received in the mail. Both together was on suppose to be $69 before taxes and...Read more
We were CenturyLink customers for ~4 years. Finally got sick of their bill going up every month, called to cancel. Was cajoled with promises of a lower bill, agreed to stay. Within 2 months, it was back up to where it was. Called, was told that "promotions expire, but...Read more
- Dvr recorded 3 hifi 1 lowfi plus live tv watching from 1 dvr
I didn't like
- Overcharges rude customer service broken contracts
I had the contract with Centurylink for internet and TV service for around $150/month. Before the contract expired I called and talked with Vosh, she agreed the new contract for around $149/month. After about 2 month, they increased to $258.60/month. I called them,...Read more
Unfortunately Centurylink (aka Qwest) was the only game in town when we moved here ten years ago. There was a cable provider but their reputation was questionable too. We actually signed up for service at our local mall. They had a kiosk with a smooth talking (aka...Read more
Century Link is the worst. I was quoted $85.99 plus taxes and fees. I was billed $147 and when I called, was informed that my normal bill would be about $123.00. That is NOT reasonable taxes and fees, and since I signed a contract, I was charged $200 cancellation fee...Read more