Manufacturer: Centurylink Category: Accounts Clear all filters (88 of 88 reviews match)
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I keep getting bills from CenturyLink. I've called and spoke w/ their retention department twice about closing this account. I should have written down the confirmation code each time because they are still billing me! We purchased a new home in April 2017 so I called...
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1.0
Product
Centurylink Account
#1092952
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I would never recommend using CenturyLink. I had to close my contract early because I got laid off from work and my grandpa died but they would not work with me at all. They told me I could cancel for $200, then I was told once it's cancelled and I got my final bill I...
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Centurylink Account
#1085502
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Contacted CenturyLink on Thursday to send one cable box back Saturday they disconnected all of my cable services tried to contact them when I got back to town on Sunday and there's no customer service there to help me. I have to wait and call back Monday only technical...
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1.6
Product
Centurylink Account
#1081306
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Centurylink Account Review

#921414
1.1
Details
CenturyLink is a joke. Constant unaurhirized charges, LOW speeds continuously, (about 1/2 of what I'm paying for), uncompensated outages, and poor customer service
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Centurylink Account Review

#802487
1.0
Details
It has not been resolved as they just over charged my account again by $97. I tried to get it resolved again and spent over an hour and no solution..
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website

Centurylink Account Review

#787523
Hang up on you when you want to dispute charges. Always unable to sign into account...( like I can't remember how to spell my pet's name!)Chat tells you to call them... But you can't do that because they hang up on you... Every freaking time I call!
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Centurylink Account Review

#688487
Do not go with this company. Customer service is the worst i have dealt with. They lie. Can not get someone to talk to about complaint. They are terrible.
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Paid CenturyLink internet by using the "SpeedPay' -- big button in the on-line account. Never credited to our account. Never. After tussling and fighting and wasting LOTS of time with CenturyLink, finally just gave up. The made about $100 in "profit" from us, plus...
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2.3
Product
Centurylink Account
#1080690
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You can guess the rest....they credited my account 10.31 for some reason, but the agent doesn't know why because it isn't indicated on the account...no notes were recorded of previous chats ...conveniently...i'm leaning towards a corporate scam, because after checking...
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Centurylink Account
#1042573
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I finally had the opportunity to cancel my service with Centurylink Prism services. They sent me a statement in February saying this is "your revised Final Bill " $ 0.00 . In fact they even said there was an overpayment on the 15th and that a check was issued for a...
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Centurylink Account
#1035950
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I sent a check to pay my bill since their auto pay system failed to take money from my checking account.The check cleared my account and everything was current. However, the next month they charged me for 2 months of service when I only owed one. My account was current...
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Centurylink Account
#1035748
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In the last year Centurylink has changed my email address without telling me, shut down my service arbitrarily, and just generally been a difficult and poor company to deal with. Took me writing to corporate HQ to get something done.... This is NOT the company you...
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1.0
Product
Centurylink Account
I didn't like
  • Poor service
#1020488
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I have had Centurylink for 5 months and it has been nothing but *** and *** service. I call and fight with them at least once a month. When I signed up they could not get their accounts in order. My father had internet at the house, he cancled it and I got the account....
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1.0
Product
Centurylink Account
#985684
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when I brought this up it was ignored and no actually discussion of charges took place. Is anyone suing Centurylink? The time, over charge, lack of respect for anyone, and changing a contract without the customers knowledge is an offence and I will not pay them. Nor...
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Centurylink Account
#981231
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