Centurylink 30-day Satisfaction Guarantee Deal Reviews

1.6
(5 reviews)
Product or Service Quality
Price Affordability
Value for money
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After having two technicians come out to supposedly set up and fix my internet connection, I was left with internet service that continually cuts out.After deciding that I wanted to cancel, I followed their steps, did the online form, and then called to cancel. After talking to a representative, decided to wait and discus options with my wife and call them back. The representative confirmed I had until the 4th to cancel my account so I waited....
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1.0
I liked
  • Incompetent
I didn't like
  • So-called contracts are bogus
  • Customer service at its worse
#950230
I have been trying to cancel my service because our internet keeps dropping despite having two technicians come out to "fix" the issue.They tried charging us over 140 dollars for the initial start up fee as well. When I called and told them it was supposed to be around 50 dollars total the person laughed. Well laugh all you want because I have the email order conformation stating what the price was supposed to be. After calling 4 times to...
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Had to to call and spend HOURS on phone just to have my service cut off.They are Liars. They say the cut it off and never do. You also can't return the equipment. I had the 30 day money back guarantee Started calling for cancellation after using the internet a week. So SLOW. They then said you had to fill out a 30 day guarantee form. I did that 2x. You do not have proof you filled it out. They sent me a bill for 246.00. Said it was a penalty. I...
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1.9
I didn't like
  • Every single aspect of dealing with the company
#922580
Wow! I signed up for the 30-day trial, and ended up with a $200 early cancellation fee and a monthly bill $11.01 higher than promised (and there's not a thing I can do about it). At times the reps were nothing more than shrewd and questionable. In two instances, however, they were blatantly dishonest. I called up to cancel (because I was hoping to go with Comcast instead). They talked me out of canceling, telling me I could have another...
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1.0
I didn't like
  • Dishonest promises
#919577

Centurylink 30-day Satisfaction Guarantee Deal Review

#904023
1.5
Tried the service for 30 days as advertised and it was awful. I was told I would get a refund as promised for trying it. Keep getting the run around and different answers to the same questions. Tried to talk to a supervisor and was told "they don't take calls". I've never done business with a sorrier place before. Disgusting, deceptive and a bunch of non caring idiots
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