Just got off the phone with CenturyLink after receiving a collection notion for a modem they say they didn't receive. The modem was returned them on 5/23/12 or 5/24/12 with their pre-printed shipping label.
I got a bill from them on July 19, 2012 saying I still owed them $99.99 for the modem. I called them that day and was told "don't pay; wait one more billing cycle" so when I never got another bill, I assumed they had finally tracked down the modem.
But today I get the notice that I have been turned over to a collection agency The customer service at UPS was amazing but since it has been so long since I shipped it, they don't have a way of tracking it down (no, I didn't get the tracking number from the package-lesson learned.) Looks like I will be paying for a $100 modem but I will make sure everyone on the internet knows about CenturyLink and their customer service. My entire mission today will be to let everyone know about CenturyLink
Product or Service Mentioned: Centurylink Internet Service.
Monetary Loss: $99.