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1.5
Updated by user Apr 05, 2021

After I tried additional contacts with tech, which once again didn't work and wasted my time, I complained to Centurylink's Facebook account, and after several days was referred back to tech, and this time they admitted I simply needed a new modem. They sent a new one to me.

It was a dud and did not work.

I had to return the old one, then return the new one, and then they sent another new one. It works better than the old one, however I still have slow connection sometimes, so not really sure my problem is resolved or not since I haven't had another Zoom meeting to test it yet (I was disconnected from two Zoom sessions on the old modem).

Original review posted by user Mar 06, 2021

They don't even deserve one star. I'm paying for 896K/20M, yet I have both slow upload and download speeds, and have had problems in telehealth and Zoom meetings freeze up, no one can hear me, they say I cut in and out.

I have updated my modem software, restarted the modem, made sure WiFi is turned off so that no one can *** my connection, etc, and nothing helps. I tried contacting tech and was switched back and forth between various departments, having to re-explain my problems each time, only to find out it wasn't tech and was transferred again. When finally got through to tech after four transfers they listen to nothing I say and just copy and paste responses that have nothing to do with what I'm telling them. They claim I over-utilized for seven out of the last seven days (5M should be enough for one person, yet they claim I'm over-utilizing while paying for 20M).

I told them I am the only person in my household, I have only one device a desktop computer rarely watch TV on it, don't do any gaming, don't use WiFi, and the most bandwidth I use is watching some low-resolution YouTube videos.

They reject that and make excuses. They're throttling me.

User's recommendation: avoid them.

Monetary Loss: $120.

Preferred solution: Let the company propose a solution.

Location: 504 Washington Street, Monroe, LA 71201

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