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I would like to bring a matter to everyone's attention that is so absurd and ridiculous that it is unbelievable. I originally called the Home Solutions Department of this company (Centurylink) at 844.921.4532 to set up new home phone service (landline).on Friday May...
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1.0
I didn't like
  • Run around from cs
  • Not getting what i pay for
  • False representation
#930421
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Century Link is a company whose right hand doesn't know what its left hand is doing. We needed to upgrade and replace a Qwest modem from 1995. Got a deal from a face to face representative. Century Link was supposed to install 7/22. Called us late afternoon on 7/21...
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1.6
#889645
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Refund of Charges for Equipment from Centurylink
During the last week of December 2015, we decided we had enough of the $170/month bills from Centurylink. Paid final bill in full in January after cancelling my service 12/28/2015. I took my modem, and TV box back to their local office to turn them in physically and...
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mjsigns
mjsigns

Thank You Centurylink. It was a long stressful 6 months, but they actually sent me a check for $372.50 to settle the account and my complaint. Thanks it works sometimes, jus...

1.9
I liked
  • Northing this far
I didn't like
  • High prices
  • Over billing
  • Had to give information numerous times
#858491
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Resolved

We contacted Centurylink and arranged for them to hook us up. The original install date was Sept. 4th. No service yet. We called them back and they arranged to send their service people out on Sept. 14th. 3/4 through the day on the 14th they call and say they can't...
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Anonymous
Anonymous

Funny...I have been dealing with the same thing . Off and on since june.pathetic

I didn't like
  • Waste of time trying to resolve issues
#714566
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When I disconnected my DSL and returned my modem, the phone service was inappropriately disconnected. After pushing too many unnecessary buttons to get to customer service in some foreign country, I could not understand three different customer service representatives...
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Anonymous
Anonymous

I have graciously allowed Century Link to dig a very deep hole in my front lawn, where they indeed found a rotting linkage of cables. The crew from San Francisco was delightfu...

2.8
#667940
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Resolved

About CenturyLink Beware: This company cheats & lies like a dog. My mother in law, Evelyn passed away on October 14, 2014. My wife called and made notification to have the phone disconnected immediately after her death. CenturyLink in all their wisdom advised...
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Anonymous
Anonymous

We are still wrangling with CenturyLink about a $250 payment they claim they never received, the bank shows it was taken out of our account and still CenturyLink says they nev...

Anonymous
Anonymous

I was contacted by a CenturyLink customer representative who said she would review what had happened. A short time later she reported that we would be getting a refund. No a...

1.0
I didn't like
  • Poor customer service
#597649
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