I would like to bring a matter to everyone's attention that is so absurd and ridiculous that it is unbelievable. I originally called the Home Solutions Department of this company (Centurylink) at 844.921.4532 to set up new home phone service (landline).on Friday May...Read more
Century Link is a company whose right hand doesn't know what its left hand is doing. We needed to upgrade and replace a Qwest modem from 1995. Got a deal from a face to face representative. Century Link was supposed to install 7/22. Called us late afternoon on 7/21...Read more
Refund of Charges for Equipment from Centurylink
During the last week of December 2015, we decided we had enough of the $170/month bills from Centurylink. Paid final bill in full in January after cancelling my service 12/28/2015. I took my modem, and TV box back to their local office to turn them in physically and...Read more
Centurylink - I need a 2nd choice.
We contacted Centurylink and arranged for them to hook us up. The original install date was Sept. 4th. No service yet. We called them back and they arranged to send their service people out on Sept. 14th. 3/4 through the day on the 14th they call and say they can't...Read more
I didn't like
- Waste of time trying to resolve issues
When I disconnected my DSL and returned my modem, the phone service was inappropriately disconnected. After pushing too many unnecessary buttons to get to customer service in some foreign country, I could not understand three different customer service representatives...Read more
CenturyLink - Bad Company
About CenturyLink Beware: This company cheats & lies like a dog. My mother in law, Evelyn passed away on October 14, 2014. My wife called and made notification to have the phone disconnected immediately after her death. CenturyLink in all their wisdom advised...Read more
I didn't like
- Poor customer service
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