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I don't normally do this having worked in customer service and taking escalated calls, but I do not recommend using CenturyLink's services. I enjoyed their internet, never had a problem. I paid my bill on time every month, never bothered them with anything. I even...
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Anonymous
Kate

I too have never experienced a worse company than Centurylink and I am 64 years old. I have had their service for 18 years because no other internet service providers were ava...

Anonymous
rayan

I will never be a customer for century link never again. i was a customer for two years very good customer and when I move to place wthere they don't have a service they just ...

#447752
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I've been with the same internet provider for about 5 years. They started as Sprint, became Sprint/Embarq, then I think another buyout, then finally Centurylink. The problem has been around since the very beginning. My internet constantly drops out during random...
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Anonymous
Anonymous

I keep having the same issue. Modem has all green lights and passes diagnostics but there is no internet connection. Every time I talk to centurylink they make me run throug...

Anonymous
Debbie

Pissed my century link drops all the time. I'm so sick of these internet company and they don't care. I'm really thinking of going to another internet provider.

#244190
Reply to reviews
The best way to return a modem from CenturyLink is to do Live Chat to get you shipping label sent to you. It is a prepaid label sent by CenturyLink. At the end of the conversation do not close the chat box. Go to Snipping Tool in your accessories on your computer and...
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Anonymous
Anonymous

Century Link is running a racket. I checked with my local UPS shop and they indicated that they are charging hundreds of customers for lost modems. The truth is it a dirty way...

Anonymous
centurylink is horrible

Centurylink is a scam company. I quit my internet service with them months ago and returned their modem using the rma sticker with prepaid ups shipping. Yesterday I get a coll...

#603227
Reply to reviews

Centurytel.net / Centurylink email exchange server is down/

CenturyLink
#1136318
1.5
Details
My centurytel email stopped working last Friday and all I get from their representatives is "We're working on it and will get back to you in 24-48 hours". Since they didn't get back to me after 48 hours I called them again and got the same song and dance. Can anyone tell me if they were hacked? That's the only thing that would explain this never ending issue!!!
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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CenturyLink - Internet keeps crashing

CenturyLink
#1138008
I’m fed up my home internet keeps crashing,I’m looking for another internet provider
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CenturyLink - Technicitians can’t fix the buffering

CenturyLink
#1133762
2.1
Details
The tech have been 5 times on one year and say there is nothing they can do fix the buffering until the company invest in more bandwidth for our area. Forget about watching major sporting events regardless of channel. You got nothing but BUFFERING
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

CenturyLink - LIARS

CenturyLink
#1130639
1.0
Details
I have never been lied to so much before in my life by a business. All they want to do is get your business then screw you customer. I'm telling everyone to use DISH for services because century Link is run by LIARS.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
My 80-yr old mother (fixed income) needed a less-expensive internet and TV service. She asked me to help. I went on to Century Link's CHAT (which is printable) so there would be no confusion if the Century Link/Direct TV bundle seemed like a service she would...
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Anonymous
Anonymous

Scammers. Please do not fo business with CenturyLink. The only way they will change their dirty tricks is to hurt them with giving them no business.

Anonymous
Kim

How do I join this law suit ? Century Link has my account under another person I don't know who he is. I asked why is my bill so high they transfer me at least that what the a...

#410825
Reply to reviews
After 10 years we decided to cancel our service with CenturyLink (formerly Qwest), and they have made it an absolute hassle! After having to make repeated phone calls to them for ridiculous things (needing to call several times just to get all my services cancelled...
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Anonymous
Kim

I have the same problem with you, the worst experience with centurylink. I called them (several times) to cancel my account on 2016 Jan because I moved to another address, the...

Anonymous
Brie

My centurylink account has unknown errors, and can only be cancelled via a manual override. One which has no confirmation number and no other trail.So when the manual override...

#274750
Reply to reviews
When signing up with Century Link over the phone for their Internet only service they were offering for $24.95/month I specifically stated that I will be using my own modem, and they don't need to send me any modem. Nothing else I asked to be added, only the internet...
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Anonymous
Sandra

I agree with the entire post! Centurylink has continued to extort money from me with $5-$15 extra, unknown charges on my supposed "fixed" monthly rate! I am considering a ci...

Anonymous
Tom123

I have had the same type of experience. My bill for internet only is up to over $80 now and I signed up for the $29 month package. All I have is internet (slow at that) over a...

#468818
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CenturyLink - Poorest Customer "Service", Most Unreliable Internet Speeds
CenturyLink - Poorest Customer "Service", Most Unreliable Internet Speeds
Ever since I moved to a rural area, I have been experiencing daily disruptions of internet service. Come to find out, the entire community is having the same problem. Generally, the internet slows down to about 2 Mbps after 4 PM and intermittently on weekends. As I...
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1.2
I didn't like
  • Unreliable speeds
  • Lack of sincerity
  • Not getting what i pay for
#1040443
Reply to reviews
CenturyLink - This is not customer service.
CenturyLink - This is not customer service.
I'm warning people, never never never allow a centurylink bucket truck in your backyard even if the workers beg you for an hour. Don't be fooled. Normal and professional human beings clean up after themselves. Centurylink staffs don't. They asked me for the favor of...
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Anonymous
Anonymous

You may not have any choice about granting them access to the poles and equipment.However, they are absolutely liable for any and all damages done to your property.It is time ...

1.0
I didn't like
  • Lack of professionalism
#1068455
Reply to reviews
Do not join Centurylink Prism until you read what happenned to me. We joined Centurylink just over a year ago, leaving cable for what we thought was a good deal. The deal we initially struck with them was never honored as we received one less set top box and we charged...
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#1144195
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Our internet services available is 5 GB in our area, which is never 5 GB but is actually similar to the AOL dial up days. Not good. I have called and called to have our area upgraded, as have my neighbors. NO luck. So, now that I work from home doing social media, I...
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1.0
I didn't like
  • Lack of service
  • Deceptive advertising
  • No choices
#1113847
Reply to reviews