eduer g

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Verified Reviewer

Failed to provide service i paid for

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I called century link on Monday 4/17/23 I ordered internet service I asked the representative what was his earliest appointment so he scheduled me for Wednesday 4/19/23 a technician came out but nothing was installed..he rescheduled Thursday 4/20/23 still no one showed up...Iv been calling everyday asking for help or answers why no one has showed up and no one seems to help all they say is yes im scheduled for someone to come and install the internet yet I still dont have any service and I paid for it all the very same day I ordered it which was on 4/17/23 at. this point I just want someone to please contact me so I can cancel everything I should have gone with cox again but it was my mistake and this wont happen anymore it wasmy mistake for wanting to try a new service please contact me so we can terminate this and I get my full refund...iv last so much money with you guys already..I missed work waiting for a technician that never showed up im extremely disappointed with century link and no one is going to pay my days iv missed work for you guys or are gonna deduct the days iv paid for service that yet haven't been installed I have enough going on in my life and this was the last thing I needed...

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Loss:
$1050
Pros:
  • Take your money very fast
Cons:
  • Pay extra for no service

Preferred solution: Full refund

User's recommendation: avoid centurylink and the stress just pay a couple more bucks for a promised service some where else

1 comment
Alyna Kuy

I need help

Gary B Boc

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Verified Reviewer

Insurance

Cant get a real human to answer the damn phone - none of questions were pertinent to my call so yes this whole deal sucks
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Loss:
$5000
Cons:
  • All

Preferred solution: Info on former Qwest employee

User's recommendation: Hide

Cynthia C Edw

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Verified Reviewer

Pure frustration

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Ive had an account with these clowns for 30 years. That said, I just tried to cancel it.

Amazingly they couldnt possibly do that until they talked to my husband because he was also on the account. Now this wouldnt incense me so if when I called they hadnt offered to upgrade my internet speed for a wonderful price, and they didnt know who I was. I hadnt even told them my name but that wasnt a problem then.

Anyway this company has always had very poor customer service for at least the last 30 years. Ive made orders, they ALWAYS get them wrong.

Seem that they only make mistakes in their favor, though. They have consistently been the company I least like to interact with.

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Pros:
  • Your guess as good as mine
Cons:
  • Are just awful

Preferred solution: Partial service disconnect

User's recommendation: Avoid it if possible

Wendy W Zjm

Bad service

My service went in and out for 5 years. When I upgraded it never got better. I had a hard time reaching people
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Cons:
  • Service sucked back connectivity

Preferred solution: Full refund

User's recommendation: Never

DarkLordCain

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Verified Reviewer

Absolutely abysmal

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One of the worst providers out there that has ever existed everything about them is deplorable and anytime you ask to fix a situation they will attempt to charge you more for what they don't provide that you have already paid for
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Loss:
$450

Preferred solution: Apology

User's recommendation: Find any other provider

peter l Kpb

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Verified Reviewer

Frustration-still on hold for 8 minutes

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Anything to do with them is a exercise in frustration. Very long hold times. Website is a run around
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User's recommendation: use somebody else

Anonymous
map-marker Tucson, Arizona

Unstable wi-fi , unable to reach customer service

Unstable internet, a consistent problem, unresolved issues, can't reach tech support, or customer svs. There's a reason it's called CenturyStink
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User's recommendation: Dont use them. RUN!

Karen D Ipk

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Verified Reviewer
| map-marker Miami, Florida

Extremely poor customer service. You hear the same garbage from everyone's mouth. They PROMISE you that a supervisor will call you back. NEVER DOES.

Internet has been out since Tuesday. Called and they stated that a technician will be at my home on Wednesday. Never happened. Then, received another text stating that a technician will be at my home between 8am - 5 pm on Friday, June 9th. Think it's time for a new internet company.
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User's recommendation: Do yourself a favor. Don't go with CenturyLink.

Mark R Ddh

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Verified Reviewer

BILLING PROBLEM

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TODAY 3/23/23 I HAVE BEEN ON THE PHONE FOR OVER TWO HOURS FOR SOMEONE TO ANSWER WHY MY BILL WENT UP TEN DOLLARS AND NO ONE COULD UNTIL AARON ANOTHER PERSON AT THEIR CALL CENTER IN THE PHILIPPINES WHO YOU CAN HARDLY UNDERSTAND, HE TOLD ME SINCE I HAVE BEEN A CUSTOMER A YEAR THEY CAN RAISE MY COST. Nowhere IN THE INFO WHEN I SIGNED UP SAYS THEY CAN OR WILL DO THIS. IF ANYBODY HAS A DIRECT PHONE NUMBER FOR THEM IN THE US WITH PEOPLE YOU CAN UNDERSTAND, PLEASE POST IT.
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Pros:
  • Cheaper than anybody else in the area
Cons:
  • Customer service sucks
  • Phillipno call center

Preferred solution: Price reduction

User's recommendation: FIND ANOTHER SERVICE PROVIDER.

1 comment
Guest

same!! they’ve raised mine several times with no warning!! and i have auto payment

shirley G Hoq

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Verified Reviewer

Internet shut off. Why

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#'s I have my account was archived and i was told closed never miss a payment. It was either sold to brighspeed or someone else in the massive mess you have. Called and called and no one knows anything and for sure tries to get me off the line. s\Stupid for a company. I have been faithful to Centurylink and I get treated like this? Call me 727744**** and fix this..12 02 2019 order #R 1197**** acc #952937**** 776 account code #776 Dec 03 2019 Please let me know why this happened
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Preferred solution: My service back

Morning Lmv
map-marker Omaha, Nebraska

My internet has work right for a long time century link does care

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I call no one wants to help you I have called 3 time no help. This company doesnt care if my internet works or not
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User's recommendation: No I would nt

Marywave V

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Verified Reviewer
| map-marker Mesa, Arizona

Want to cancel phone and kee[ just internet

I want to reduce my bill by cancelling the landline phone (928-634-****) that we haven't used in 5 years and keep internet service. Centurylink chose to not answer my request to terminate the landline. Now I will switch to T-Mobile for phone and internet both. They refused to restore service to my 80 year old sister this week also so she moved to T-Mobile.
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User's recommendation: Be aware that you will not get any customer service from Centurylink.

Kathy J Lxd

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Verified Reviewer

Poor service, weak security, constant glutches

Poor sevice!!! Poor service. Poor sevice, poor service, poor service, poor service, poor service, poor service, poor service
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Preferred solution: Service cancelled

Howard T Uon

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Verified Reviewer

We had a service person coming this morning only never showed up now it says it was canceled

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I would like to talk to a real person.We can not call out on our phones! They either say this number can not be completed as dialed or get a busy signal, had to call 911 to get out. this is not aceptable as we are elderly.Had a repair person but they never showed up
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Anonymous
map-marker Tallahassee, Florida

I have been unable to get a rep or chat team bot to help us get an email/password fix. We need our service restored so we can get urgent/important emails from-to our families/businesses. Please help!

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We noticed that werent getting important emails and we couldnt send them either. It was indicated that my email was locked and I should change my password.

I did that but it wont let me use the new one, but still allows me to use the old one. Were still in a pickle because it says we need to a live person, but were unable to reach a live email/password tech. We have been you guys for a long time and shouldnt be made to get frustrated because of some loop of unavailable techs not assisting us seniors. Now today I talked to Beverly in the technical support repair section & she was amazing in regards to fax machine issues even though she couldnt fix the problem, but referred me to two other sections that help me tomorrow.

Kudos to Beverly!! She brought my pissed attitude down to a manageable level and reassured me I can/should get help/resolution soon.

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User's recommendation: It depends on how these two fixes turn out on tomorrow. I have been giving folks a high recommendation on you guys but this week has been very rough on us with no fix in sight.

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