Unclaimed
Centurylink
Reviews and Complaints
3.1M
CLAIMED LOSSES
3.9K
TOTAL REVIEWS
540K
PAGE VIEWS
14
ISSUES RESOLVED
Centurylink Reviews
Phone issues
Your web site does no have a simple way of filling out a ticket for service. It took me an hour and a half to finally get to the create a ticket for service.
User's recommendation: Get a cell phone instead of a land line.
ID
Location
Bremerton, Washington
Cannot get my bill right
Since March 2022, have got different statement on my bill!!! Iam lock in a life time payment!!! Also have my payment drafted but today I receive statement not drafted what is going on with this company!!!NoN
ID
Location
Nashville, North Carolina
New Reviewer
CenturyLink is not providing what they claimed they would do for me
CenturyLink is not providing what they claimed they would do for me. I had 30 megs of speed at the introductory price and now they are telling me that they cannot provide 30 megs of speed for the same price. I think its because Im not talking to the right person
User's recommendation: Keep trying different customer service people and you may get through to the right one that can actually help you.
ID
Location
Sebring, Florida
Cons
- Absolutely no customer service
- Sitting at home waiting for a tech that never showed
Loss
$200
Preferred solution
Let the company propose a solution
WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED
ORDERED SERVICE AND IT IS NOW ALMOST TWO MONTHS LATER, STILL NO SERVICE. HAVE LITERALLY SPENT PROBABLY 6 HOURS OVER THE PAST TWO MONTHS CALLING, CHATTING, ETC BEGGING TO BE TOLD SOMETHING - ANYTHING. NO COMMUNICATION, NO SERVICE. NOW WAITING ALL DAY FOR TECHNICIAN AND TWO HOURS ON PHONE. NOTHING!
User's recommendation: DO NOT USE THIS COMPANY - THEY ARE HORRIBLE!
ID
Location
Naples, Florida
Terrible customer service/follow through
I chatted online on a Sun for almost 30 minutes, having them walk me through some fixes for my internet that I told them I already tried before calling them. Finally they said they would have to send a tech out, however they were 6 days out for any availability. I told...
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ID
Location
Houston, Texas
Billing
Someone needs to call me {707-332-****} I live in Ca for over 2 years now I have been getting someones billing when this person gets a notice I get it when he pays his bill I get his confirmation number I get his acc info if he makes a appt to get something fixed I get...
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ID
Location
Napa, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo one ever answers the phone !
I have been trying to call all morning but it is impossible to get a live person on the phone , I've been having issues with my internet ALL WEEK and I am tired of it ! I need to speak to a supervisor I am unable to do my job !
ID
Location
Goodyear, Arizona
Pros
- Used to be good
- Centurylink internet
Cons
- Rip offs
- Dsl speeds are far below what is contracted
- Problem not fixed
Loss
$450
Preferred solution
Let the company propose a solution
Internet Does not work
Does not work It goes on and off and has for a year sometimes working for a week sometimes not sick and tired of dealing with these people theres nobody to talk to the phone just send you in circles and expect to go on the Internet and talk to them when you dont have Internet something wrong with them people no brains
User's recommendation: Find a different service.
ID
Location
Bloomington, Indiana
New Reviewer
Billing
Hung up on me while i was repeating what you have informed me allan you are the bottom of the barrel people to deal with
ID
Location
Minnetonka, Minnesota
Cons
- Telephone service billing and their internet
Loss
$133
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: Messed over
Update by user Jun 15, 2022
Company fixed the issue and I have been provided with settlement agreement.
Original review posted by user Jun 01, 2022
I cancelled my service in February on the App and CenturyLink is now saying I needed to call in to cancel it. Needless to say they have charged me for a service I have not been using as it did not suffice my work at home needs. Their process and billing practices horrible. I should not need to call in to cancel service when it had an option on the app. This is their way of just trying to milk you for as long as they can. User's recommendation: Stay away.
Resolved
ID
Location
West Jordan, Utah
Service
Centurylink Internet Plan
Cons
- Lord help you should you ever need support
- Customer service rep with a poor attitude
New Reviewer
My phone will not connect to my internet
I wrote a very long explanation of my situation, when will I hear from Crntury Link to resolve this?
ID
Pros
- Non
Cons
- Price gouging & being on hold
- To many to lust
Preferred solution
Let the company propose a solution
Internet has been out for 2days
Calling customer service was a mess all I could get is a recording and a big run around. And it kept hanging up. It would ask two questions and if you said no on them it would hang up
ID
Location
Bellefontaine, Ohio
New Reviewer
My phone will not connect to my internet
I almost dont know where to start,,this has been the WORST customer service I have ever experienced and Im 71 years old! It started with my phone not connecting to the internet and causing me to use all my data from My cellular carrier, I never think to check to see if...
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ID
Location
Tucson, Arizona
Self explanatory
Service is shut off all the time. It usually happens on the weekend when you cannot reach anyone to fix it. Most of the time, they fix it on their end. I do not think they refund you for their downtime.
ID
Location
New Orleans, Louisiana
Billing
I live in California -every month I get a billing for a person I do not know you send me all his info how much he has to pay the last 4 on his bank card his account number with century link when he gets a notice for repairs all his statements at his house all this...
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ID
Location
Napa, California
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