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Couldn’t get connected | Centurylink review

1.0
Details
Couldn’t get connected - Centurylink review
Couldn’t get connected - Centurylink review
First tech came in 2-3 days ago and don’t know what happened (I was at work) but I didn’t get connected. 2nd tech came in yesterday and (I was told by my wife) he couldn’t get us connected because there was too many things in the garage. I’m not too sure what’s the connection between getting internet hooked up and the garage, but maybe you’ll get the best service if the box is installed in the garage instead of the office. When I finally got home that night I almost ran over what I believe was key parts for installation. Very nice first impression for a company!!
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Review
#1680603 Review #1680603 is a subjective opinion of poster.
Service
Centurylink Internet Installation
Reason of review
Order processing issue

They suck | Centurylink review from Madison, Iowa

1.0
Details
Internet on and off more off than on really sucks when you're trying to just watch a half-hour show and it takes an hour to watch sometimes longer then an hour. They should be taking money off our bill when is pretty much useless going to switch provider can't take it anymore
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Review
#1678442 Review #1678442 is a subjective opinion of poster.
Cons
  • Off more then on especially on days and weekends
Reason of review
Access/ activation issues
Loss
$300

Biling for service I was never advised of every month | Centurylink review from Phoenix, Arizona

2.0
Details
My fault for not fully reviewing my bill but a charge of $9.99 a month suddenly appeared for a service names @Ease. It then increased to $14.99 with no noticve. I was never asked if I wanted the service, never advised what the service offers and now fighting for a credit for last 12 months
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Review
#1677495 Review #1677495 is a subjective opinion of poster.

I would rather light myself on fire then try to call them | Centurylink review

2.0
Details
I paid my bill in full but they didn't release my account to DirecTV and 5 days later three hours worth of phone calls I still don't have DirecTV the worst part is every time I call them I get disconnected or they pretend like they can't hear me they literally won't take my phone calls
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Review
#1675314 Review #1675314 is a subjective opinion of poster.
Cons
  • Impossible to get a human to help you
Reason of review
Poor customer service
Loss
$245
Preferred solution
Out. I never want to call you again.
1.7
Details

Update by user Oct 09, 2019

No

Original review posted by user Oct 08, 2019

I had appointmnet for 1 to 5 PM insallation. Direct TV showed up. Called and told me he was 15 minutes out, asked for gate code and showed up on time, 12 to 4 PM window. I called Century Link and asked customer service rep at 4:3 PM if installer was on the way? He...
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Review
#1675067 Review #1675067 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Deliver product or service ordered

Home home services | Centurylink review from Seattle, Washington

2.7
Details
I was trying to contact the phone company about my piss-poor telephone service. Apparently they are now called CenturyLink (aka Qwest). My bad.
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Review
#1672145 Review #1672145 is a subjective opinion of poster.
Service
Centurylink Home Phone Service
Reason of review
Bad quality
1.0
Details
Absolutely inexcusable. We live in the Omaha area and have been members for over a year. After the last few months, we are switching providers. We are patient people. And busy people -- but I'm more than willing to take time out of my day to warn other customers....
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1 comment
Anonymous
#1759201

I have had EXACTLY the same terrible experiences with Century Link. They can never find my account, they ask me for my contact information over and over again, they miss appointments repeatedly--and I don't even have service yet!

I've been trying for three weeks now to set up basic internet after receiving a "VIP invitation" in my area. What a bunch of nonsense.

I'm getting to the point where I'd rather just keep paying Comcast for the same *** service. At least I have service with them!

Review
#1671122 Review #1671122 is a subjective opinion of poster.
1.0
Details
I ended my services with CenturyLink and was not able to return the equipment right away but returned it within a reasonable time. I got a receipt and tracking number and an acknowledgement that I owed nothing after the modem was credited. Several months later, when...
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Review
#1666794 Review #1666794 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30
Preferred solution
Full refund
Tags
  • centurylink fraud
  • collection agent scam

Customer service is non existent! | Centurylink review from Wake Forest, North Carolina

I cancelled my phone, internet and TV a month ago. Have not received box’s to send equipment back. Dropped service due to internet dropping, no signal for the prism Tv. Internet & TV went out. Was told there was an outage in area. Called back a few days later was told outage cleared but there was trouble on the cable. Have called twice got passed around to different departments. I know the cable plant is defective in the area and management does not want to repair it. I’m a retired Centurylink employee. I have been with this company’s service for 20 years. I did not like dropping service as I receive a pension but I am fed up with what I have to go through just to have service!
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Review
#1665552 Review #1665552 is a subjective opinion of poster.
Service
Centurylink Customer Care
1.0
Details
Tried to cancel multiple times via phone call with their customer service. Still kept charging me for multiple months after they said they cancelled and now they sent to collection agency.
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1 comment
Anonymous
#1803706

Hi finally saw in writing that Century Link has been overcharging me. Did people know they charge $20 if you want paper statements.

Ridiculous! I moved two times in one year so when I called the company and was told I would need to pay $200 to set up another account. I have been with the company over 30yrs! I finally asked to speak to her supervisor and put me on hold.

She kept getting back on phone and telling me her supervisor would be on soon. After all this she came back and said that they changed that rule. It was obvious to me she was lying. Yes I found taxes and other fees I did not know about.

I went on line recently and they said they did not even have a current account for me but obviously have to since I am customer. Poor service glad they were investigated.

Review
#1662131 Review #1662131 is a subjective opinion of poster.
Cons
  • Nightmarish company to deal with
Reason of review
Poor customer service
Loss
$278
Preferred solution
Let the company propose a solution