CenturyLink
Reviews and Complaints
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Verified Reviewer | Vancouver, WashingtonDocument deceptive website ,payments and billing
Over the years Century LInk (CL) has asked for paperless billing. Until recently always paid paper and USPS.
The USPS transit time about one week began to slip so worrried about being late. Established on line account. There CL shows ways to pay, including mail. But very difficult to bring up address.
Finally the address appears ,but is different than the paper bill address. CL began holding mailed check until due date to credit account despite mailing 2 weeks prior. Then (my bad) late by 2 days and billed $18 late fee. Then went paperless, but "see bill" prompt online not working , but adjacent "pay bill" is responsive.
Forced to estimate bill amount. CL blames my browser. Then a "past due" notice, but that payment check was cashed early by CL and a copy was sent to state attorney general as complaint. Another past due received and an offshore CL rep opened a CL "investigation," but could not receive my copy for verification.
Then Lumen (holding company) responded but did not know about the CL investigation. By now state utility commission contacted Lumen who still would not acknowledge the cancelled check...but went ahead and "credited" my account. I am now doing electronic monthly payments from my bank , by my hand and waiting ..The CL rep offshore mandated my return to paper billing. In prior disputes CL stopped my online account.
We will see. My experience with offshore support is far better than the website or (worthless) chat.
But the offshore personnel are closely reined. I am rural with no real choice.
User's recommendation: don't be one
Complaint
Preferred solution: Deliver product or service ordered
Landline service
I have been without phone service since Sept. 20th.
A technician came to my home and determined the issue was for the cable team.
That tech was in my home on a Tuesday. I saw the cable trucks in my area on Friday of the same week.
It is now October 8th and I still have no service. No dial tone, no interference, no sound.
The only change has been on my phone screen it changes from a message that says ' check phone line" to one that reads " line in use.
I reported the issue again on Wednesday October 4 to a "live" person who told me he would send another tech out that day.
A tech never came so I'm not sure one was even assigned from that Live person.
Would it be possible to get this issue resolved? Should I look for another carrier?
How loudly can a frustrated customer talk before service is received?
As a point of interest the fist technician to determine the problem tried 88 different connections in a junction box, yes 88.
Is century Link concerned about that they are the issue when 88 links can't provide one customer with renewed service.
If you can help light a fire under someone who can get this fixed please do so. If you can't , let me know and I can look for another landline source.
On a positive note...my Internet works just fine!
Terrible customer service
User's recommendation: Find another provider
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey said that I have reached them after hours that is what they keep saying even when they are actually open
- Worst internet service
Preferred solution: Turn off my internet on September 26th 2023
PHONE INSTALLATION
Preferred solution: my phone back and in working order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling questions
Preferred solution: My account reinstated. Not sure why our phone numbers don’t work.
Landline repair
User's recommendation: Don’t! Horrible customer service and communication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGuys I need to get ahold of a live person concerning my bill.
- Same as above
Preferred solution: Apology
User's recommendation: I won't do business with you again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy Can I Not Reach a Human?
I have tried multiple numbers to talk to a real person but I keep getting the same computer guy. I want to change
my email password but when I do it keeps saying the server is busy.
Apparently I can only get help via online
regarding email. I was also told my computer guy that there is an issue that needs repair on the line but I have
no idea what is going on that needs repair, and I cannot reach anyone to tell me the answer. Is it possible to
talk to a person? I am becoming quite unhappy with Century Link.
There always seems to be something wrong
with the server and now it is not possible to talk with an agent for most of the issues. I am thinking we need to
change our provider so that we can get better service. At this point, I cannot even resolve the changing my
email password problem.
When I look at the support page it lists multiple articles to read to find out what to do,
and this is not helpful. Thank you.
Preferred solution: The ability to talk to a real person instead of the computer, who will not connect me for an email issue.
User's recommendation: Use a different provider!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBenandgloria399@***.com
For over two months now I have had constant internet problems, ie. unstable, no connection, slow (I pay for the 100 mbps) and can't find server.
Every now and then I'm able to get on for a short while. Two weeks ago a tech came to look at my modem, etc. I had good internet for half day. Same problems followed.
Yesterday, after spending 3 hours on chat line with Century Link reps (agents), I was told twice that the problem lies with Century Link's end. Next week a tech is scheduled to look at my system again. Don't know what good that is going to do, and I said so.
My question to you is Shouldn't I be receiving credit for the last couple of months? I'm told by your agents that my system is good.
I continue to make monthly payments.
I think you'll understand that if this is not corrected, I'm changing internet providers.
Several times I've told agents of my phone # change from 71957**** to 719210****. No one listens.
- Slow internet
Horrible run business
- Reasonable price
- Horrible customer service and accounting practices
Preferred solution: Full refund
User's recommendation: Find anyone else to get your service from
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Internet for the last 4 days
They don't show up for app'tments
Preferred solution: Apology
User's recommendation: Stay away
Canceling my internet
Preferred solution: I discontinued my service I don’t need anything else
User's recommendation: Get something else for internet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
On Wednesday Sept 20th I spent over an hour on the live chat tech support. Supposedly an appt was made for 9/26/23.
No contact and no show. I did the live chat again, we lost internet. Even though the individual knows we lost connection they never bothered to contact me to schedule the appt. I called the next morning and it took me over 45min to navigate the automated line to talk to a person.
Now I have to wait another week for a tech and very rude customer service person was on the other end of the phone.
Come CenturyLink you need to do better than this. We have had 2 months of intermittent service.
Preferred solution: Price reduction
User's recommendation: Go to a other service provider because of horrible customer service.
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