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Centurylinks internet service was so horrible that ADT's camers stopped working due to slower speed, DirecTV's streaming stopped and stalled frequently. I cancelled Centurylinks service on May 25 2018. Had to wait several days for return prepaid label to return modem...
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Company wrote 0 private or public responses to the review from Oct 03.
1.0
I didn't like
  • Telephone service billing and their internet
#1372217
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On 8/10, our service covering both voice and DSL stopped completely. A long wait after calling the service center led to a discussion with someone for whom English is at best a second language who could not grasp the idea that they needed to fix voice before servicing...
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Company wrote 0 private or public responses to the review from Oct 01.
1.4
I didn't like
  • Poor technical service
#1370662
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Centurylink - Bad customer service

Me colgaron el teléfono porque pedí ablar con alguien en español
Company wrote 0 private or public responses to the review from Oct 01.
#1370652
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bad phone line static , no service , out 2 weeks time, give 20 credit sometimes. static and noise for 3 years. internet 43modems past 6 months one not secure romeo tech said he would call and set up , no call. apt 9/28/18 no phone call, called office 2 times, dif....
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Company wrote 0 private or public responses to the review from Sep 28.
1.5
I didn't like
  • Inconsistencies in explanations
  • Dif answers
#1368095
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Centurylink - A full 2 years and 12 calls later

I get 3 to 4 mbps and look at the photos. 2 years of calling 1 tech visit. 3 months for him to come. And wow he was getting those wires fixed !! Horse hockey
Company wrote 0 private or public responses to the review from Sep 26.
1.2
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#1366681
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Centurylink - Awesome

Contacted them and Trinity was sooooo helpful thank you. She provided great customer service
Company wrote 0 private or public responses to the review from Sep 25.
2.1
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Advertised vs Delivered
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Price Affordability
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#1365680
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8/9/18 set up service transfer for 9 24 18. Told rep they have to install 2 spans of line Pole to Pole to reach the house. 9/24/28 tech shows up with service bucket but no wire. Rescheduled for 10/12. Now we can't even make a emergency call. CenturyLinks email stated I...
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Company wrote 0 private or public responses to the review from Sep 25.
1.0
#1365613
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Centurylink - Ten calls later

3 payments they tried to say they did not get but I had processed checks. Representatives in the financial department were absolutely disgusting.
Company wrote 0 private or public responses to the review from Sep 24.
3.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1364963
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I’m a gamer so I play video games but it’s hard when my WiFi drops 5-15 times and day other times the router light just all turn red and I lose connection and when it is connected it’s absolutely Butt****ing slow if im googling something there’s a chance it will...
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Company wrote 0 public responses to the review from Sep 23.
1.0
#1363548
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I left Century link because they kept raising my rates and the service was horrible. I was owed $58 bucks as a refund. Century link issued the check on 9/6 coming from Louisiana; today is 9/22 and still no check. I was told by some co-workers who also left that it took...
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Company wrote 0 public responses to the review from Sep 22.
#1363052
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