Tom D Vsj

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Verified Reviewer
| map-marker Vancouver, Washington

Document deceptive website ,payments and billing

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Over the years Century LInk (CL) has asked for paperless billing. Until recently always paid paper and USPS.

The USPS transit time about one week began to slip so worrried about being late. Established on line account. There CL shows ways to pay, including mail. But very difficult to bring up address.

Finally the address appears ,but is different than the paper bill address. CL began holding mailed check until due date to credit account despite mailing 2 weeks prior. Then (my bad) late by 2 days and billed $18 late fee. Then went paperless, but "see bill" prompt online not working , but adjacent "pay bill" is responsive.

Forced to estimate bill amount. CL blames my browser. Then a "past due" notice, but that payment check was cashed early by CL and a copy was sent to state attorney general as complaint. Another past due received and an offshore CL rep opened a CL "investigation," but could not receive my copy for verification.

Then Lumen (holding company) responded but did not know about the CL investigation. By now state utility commission contacted Lumen who still would not acknowledge the cancelled check...but went ahead and "credited" my account. I am now doing electronic monthly payments from my bank , by my hand and waiting ..The CL rep offshore mandated my return to paper billing. In prior disputes CL stopped my online account.

We will see. My experience with offshore support is far better than the website or (worthless) chat.

But the offshore personnel are closely reined. I am rural with no real choice.

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User's recommendation: don't be one

melissa m Tlk

Complaint

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CenturyLink - Complaint
CenturyLink - Complaint - Image 2
first of all, theyve changed my monthly fee multiple times without warning me ahead of time I have direct auto payment they just willingly update it and upgrade it whenever they feel need without letting the consumer know second of all was just offered a free modem on their chat service after speaking to the representative for over 45 minutes then being transferred now theyre going back on what was promised by the representative
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Boise, Idaho

Landline service

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I have been without phone service since Sept. 20th.

A technician came to my home and determined the issue was for the cable team.

That tech was in my home on a Tuesday. I saw the cable trucks in my area on Friday of the same week.

It is now October 8th and I still have no service. No dial tone, no interference, no sound.

The only change has been on my phone screen it changes from a message that says ' check phone line" to one that reads " line in use.

I reported the issue again on Wednesday October 4 to a "live" person who told me he would send another tech out that day.

A tech never came so I'm not sure one was even assigned from that Live person.

Would it be possible to get this issue resolved? Should I look for another carrier?

How loudly can a frustrated customer talk before service is received?

As a point of interest the fist technician to determine the problem tried 88 different connections in a junction box, yes 88.

Is century Link concerned about that they are the issue when 88 links can't provide one customer with renewed service.

If you can help light a fire under someone who can get this fixed please do so. If you can't , let me know and I can look for another landline source.

On a positive note...my Internet works just fine!

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Anonymous
map-marker Scottsdale, Arizona

Terrible customer service

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Did not get statement for Sept. Called three different times for statement. Finally got one on 22nd of Oct. Due date 23rd. Land Line phone was disconnected (late payment). Had to use friends cell phone. November bill now wants Sept, Oct and late fee. No fault of my own I am penalized for not receiving a statement on time.
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User's recommendation: Find another provider

Athena B Mxv

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Verified Reviewer

They said that I have reached them after hours that is what they keep saying even when they are actually open

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Im getting frustrated with this service! My internet is slow ! I want to turn off my internet on Tuesday! And go with someone better! You actually over charge people! Say it unlimited wen in fact it isnt! Ive never had this problem with internet service ever !
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Cons:
  • Worst internet service

Preferred solution: Turn off my internet on September 26th 2023

haroland p Ium

PHONE INSTALLATION

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WE HAD A INTALATION OF A CROSS OVER FROM ANOTHER CARRIER THE TECH CAME AND TROUBLE FINDING OUR VAULT HE THEN JUST LEFT AND SAID NOTHING ABOUT WHEN WE WOULD HAVE PHONE WE NEED A PHONE TO CALL MEDICAL PRESCRIFTIONS.
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Preferred solution: my phone back and in working order

Kathy W Rbj

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Verified Reviewer

Billing questions

I got a message on my pc that says my payment failed. My husband passed away on October 1. Im not sure if thats why the payment didnt go through but we have a joint account at the bank and we pay everything through it so Im lost help me.
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Preferred solution: My account reinstated. Not sure why our phone numbers don’t work.

Anonymous
map-marker Houston, Texas

Landline repair

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10/11/23 called for repair, scheduled to come out 10/24, never showed up, have called daily, No they say 11/9/23. This phone is my 92 year old mothers phone that is on hospice care. They do not seem to care
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User's recommendation: Don’t! Horrible customer service and communication

James G Jep

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Verified Reviewer

Guys I need to get ahold of a live person concerning my bill.

You changed me for the modem without giving me any way to return it back to you. I didn't even receive a return label from the UPS.
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Cons:
  • Same as above

Preferred solution: Apology

User's recommendation: I won't do business with you again.

Elaine W Zez

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Verified Reviewer

Why Can I Not Reach a Human?

I have tried multiple numbers to talk to a real person but I keep getting the same computer guy. I want to change

my email password but when I do it keeps saying the server is busy.

Apparently I can only get help via online

regarding email. I was also told my computer guy that there is an issue that needs repair on the line but I have

no idea what is going on that needs repair, and I cannot reach anyone to tell me the answer. Is it possible to

talk to a person? I am becoming quite unhappy with Century Link.

There always seems to be something wrong

with the server and now it is not possible to talk with an agent for most of the issues. I am thinking we need to

change our provider so that we can get better service. At this point, I cannot even resolve the changing my

email password problem.

When I look at the support page it lists multiple articles to read to find out what to do,

and this is not helpful. Thank you.

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Preferred solution: The ability to talk to a real person instead of the computer, who will not connect me for an email issue.

User's recommendation: Use a different provider!

Ben G Pds

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Verified Reviewer

Benandgloria399@***.com

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Original review Aug 29, 2023

For over two months now I have had constant internet problems, ie. unstable, no connection, slow (I pay for the 100 mbps) and can't find server.

Every now and then I'm able to get on for a short while. Two weeks ago a tech came to look at my modem, etc. I had good internet for half day. Same problems followed.

Yesterday, after spending 3 hours on chat line with Century Link reps (agents), I was told twice that the problem lies with Century Link's end. Next week a tech is scheduled to look at my system again. Don't know what good that is going to do, and I said so.

My question to you is Shouldn't I be receiving credit for the last couple of months? I'm told by your agents that my system is good.

I continue to make monthly payments.

I think you'll understand that if this is not corrected, I'm changing internet providers.

Several times I've told agents of my phone # change from 71957**** to 719210****. No one listens.

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Cons:
  • Slow internet
Jjesus Wps

Horrible run business

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I cancelled my internet service and had a credit due. They tried to say I owed them for past due services. Their accounting dept is so pathetic it couldnt figure out I had made 2 payments in 1 month. I actually paid ahead of time!! When they finally figured out they owe ME money it as been nothing short of a battle to get it. It has been 3 months and still nothing received. Trying to talk to a warm body is another joke! You have to navigate thru their maze just to sit on hold for 30 min waiting for someone to answer. NEVER would I EVER use this company again.
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Loss:
$24
Pros:
  • Reasonable price
Cons:
  • Horrible customer service and accounting practices

Preferred solution: Full refund

User's recommendation: Find anyone else to get your service from

Les S Cah

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Verified Reviewer

No Internet for the last 4 days

Updated by user Oct 08, 2023

They don't show up for app'tments

Original review Sep 30, 2023
Sucks! O N e week- no landlines no internet, hours wasted on hold. I've been a customer for 65. Years but they don't care? So *** them. Yfhgtxti it gives kg if ruxtcuf f jh npi jo uf uf igc8tc7tc8y yvyvictg6g69g79huuh NC 5ezi5ezi5expytt8x7tx8tfyvyft7prd04di5es64drxrf5f6gy
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Preferred solution: Apology

User's recommendation: Stay away

Gabryelle Kek

Canceling my internet

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My internet has been out since September 18 called on September 25 and had to wait until the 30th! They never showed up and then October 2 I called again they told me I would be top priority and again no one showed up! I tried chatting with experts , yeah right! All I got was more bull about how they could reschedule! Im done
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Preferred solution: I discontinued my service I don’t need anything else

User's recommendation: Get something else for internet

Tracy G Gtw

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Verified Reviewer

Terrible customer service

On Wednesday Sept 20th I spent over an hour on the live chat tech support. Supposedly an appt was made for 9/26/23.

No contact and no show. I did the live chat again, we lost internet. Even though the individual knows we lost connection they never bothered to contact me to schedule the appt. I called the next morning and it took me over 45min to navigate the automated line to talk to a person.

Now I have to wait another week for a tech and very rude customer service person was on the other end of the phone.

Come CenturyLink you need to do better than this. We have had 2 months of intermittent service.

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Preferred solution: Price reduction

User's recommendation: Go to a other service provider because of horrible customer service.

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