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as advertised I ordered the bundle to receive $350.00 Visa rebate card.(direct T V, phone and highspeed internet but they send me the low speed internet saying they cannot install T V or internet at this area. I .. asked to discontinue the service if they cannot...
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Company wrote 0 private or public responses to the review from Oct 23.
#1387263
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centurylink you sigh up. they promise rewards and then you get a card in the mail, you call. they say you will get your reward in the mail and it never comes. you call back and they say it will come in the mail. nothing. they just say you will get a reward for signing...
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Company wrote 0 public responses to the review from Oct 20.
Anonymous
mary john

I was getting fliers from century link stating that if I order the bundle(direct tv, phone and the internet) they will give me $350.00 visa reward card and I ordered them and ...

#1385962
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We had Century Link several years ago and our bill was all iver the place. Made several call to try and get things on an even keel but always got transferred, hung up on, and spoke to in a very rude manner. Fast forward to now. Our cable internet tripled in price so we...
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Company wrote 0 public responses to the review from Oct 20.
#1385704
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Just bad, bad, bad service. Bad. Bad. Bad! 60 hours (!) of phone calls in 2 years. Off-shored customer service. Very apologetic but useless. Always need to transfer calls to different departments. As many as four transfers with a 30+ minute wait each time. TSA-level...
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Company wrote 0 private or public responses to the review from Oct 16.
Anonymous
FU Centurylink

You're so f---ing lucky you have the option to switch ISPs... In my area, Centurylink has a true monopoly on internet. Not even satellite providers are available on my street....

1.3
I didn't like
  • Anything about this company
#1383011
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In hold for a "customer specialist" the department closed and the stupid music kept playing. They are so incompetent I do not know how tgey remain in business. They quote what you bill will be and then it takes numerous calls and hours of waiting on hold. Even then...
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Company wrote 0 public responses to the review from Oct 15.
2.1
#1382440
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Centurylink - Liars and thieves

Taking money from my account after service was canceled and then they denied having any record of any of it ever happening
Company wrote 0 public responses to the review from Oct 14.
1.0
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Advertised vs Delivered
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Coverage Area
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#1381302
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*** Centurylink. They have a monopoly on internet on my street; we have called *everyone* that offers internet of any kind, including satellite, which is ludicrously expensive. We have literally no other option except Centurylink... Oh, and the only speed they offer on...
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Company wrote 0 private or public responses to the review from Oct 11.
SubstantialCavalierKingCharlesSpaniel
SubstantialCavalierKingCharlesSpaniel

Oh just kidding, our upload speed is *0.56 MBPS*. I'm not *** kidding.

1.4
I didn't like
  • Unreliable internet that disconnects regularly
  • Bs extra charges every bill hoping we would not notice
  • Only being offered the slowest internet speed
#1379267
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Centurylink - Horrible

Horrible customer service . They don’t even accommodate the customers at all. They are never understanding when you do finally get a hold of someone which is rare. I don’t know how they stay in business.
Company wrote 0 public responses to the review from Oct 09.
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1376907
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3 years ago I called to upgrade from 1.5 to 3.0 mbps. After the long drawn out very convoluted sales pitches, I agreed to to the upgrade. A month later I had to call back because they had completely messed up my phone. The next guy slammed the previous guy, saying he...
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Company wrote 0 private or public responses to the review from Oct 06.
1.5
#1374907
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Centurylink - Constant outages,

Phone lines are old and need work constantly. Centurylink will not run new lines instead they send out a technician to bandage the problem. Centurylink could have ran new lines , saved a lot of cash ,kept customer base, and sped up service response time for everybody. Centurylink has a I don't care attitude about its customers, and seems to be running a bankrupt company.
Company wrote 0 public responses to the review from Oct 06.
#1374784
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