CenturyLink

My mother is 89 years old. She has had this phone service for 30 years.

Shes too old to use a cellular phone. This landline is her only communication option.

This has been an on-going problem for the last 5-4 years. Look at the ticket history. The original phone line died 5-4 years ago.

In order to repair the line they would have had to dig up the street. They didn't want to do this, I understand. So, they ran a wire on the ground behind a grocery store. No conduit didn't bury it.

Nothing, just lying on the dirt. Since then, the line has been cut and stolen several times. Again, look up the ticket history. I have spent hours on the phone with customer service people.

Asking to be transferred to a "Supervisor". No improvement. They would connect a new line, right on the ground just like before. All my time spent on the phone explaining the situation, wasted.

The line runs along a wall, on the ground, in the dirt, along the back of a grocery store. Homeless people, derelicts steal the wire to sell the copper. No one I've talked to can get anything changed, they just connect the wire, leavening it in the dirt. It needs to be buried, in conduit or up off the ground.

So yesterday ticket #0164995

Tech Jason comes.

He's ticked off that he has to replace the line "one more time". He spliced in new wire same as usual again on the ground in the dirt.

After he left, I received a phone call from my very upset 89-year-old mother in a panic crying. Jason was rude and told her This is the last time we are replacing this line. If it gets stolen again I am not fixing it.

Again mom is 89, this is her only communication to call Police, Fire, Ambulance.What is she supposed to do? The line being half-ass installed on the ground in the dirt behind a building is not her fault. Its your Companies responsibility to properly install phone lines. Not the 89-year-old consumer.

The money you have spent over the years sending out a tech to replace the line repeatedly, if it had been done properly the first time think of all the money you would have saved.

So, what do I need to do to get his resolved and Jason never sent to my mothers home again? Do I need to file a report with the FTC?

If you me a link or an email I have several pictures I can send you.

Thank you

Chris

Just had to drive to a friends (80+) house to see if he is still alive. They have had a complaint in for days that phone is out, 3rd time this year, goes over a week until response each time and never really fixed.

Company needs to quit business. No ability to interface with a human on customer service. This is a Sat, If I wait till Monday the complaints go to the PUC and Wa state Atty General.

I am a retired electronic engineer who 60 years ago worked for Pacific Telephone in Ca. and there is no excuse for this type of continued non-service in the middle of a large town.

If I wasn't 75 I would climb the pole and trouble shoot it myself.

They wait days and still don't fix it. I have had to drive over to see what is up with my friend. Century link says they can't expedite. They Should go out of business if this is the case.

Look at the photos.

In 1965 I would have been fired if I left this type of mess, and still did not resolve the problems! What is happening that a company this bad is still in business.

This all started with me trying to purchase a puppy. They were scam artists took money for dog then tried to get more to ship dog.

Got the run around was given a fake shipping company etc. I had to fight to get my money back through a fraud claim through my bank. Thought it was done but they, keep sending harassment texts. One even claimed they were a FBI agent and they were coming to my home.

When I looked up the numbers they say LEVEL 3 for service provider. I have reported that number to the FBI. Can you please get them to leave me alone? The numbers in question are 209-222-**** and 262-264-****.

The 209 number is the one that said they were a FBI agent.

Thank you ! I saw that Level 3 was taken over by centurylink

spent 2 full days wating for tech. rec'd bogus (misinformation) regarding service tech coming and repairing line on 3-21 as schedule on 3-21 at 721AM via chat.

spent - no joke at least 8 hours between phone calls (had NO resolve) and chats that were full of untruths and excuses for 2 days!!! then after speaking (via chat) with a supervisor mh. who promised it would be repaired today- apologized blah blah blah. guess what now cl expects us to stay home another ----- day so more lies and untruths - we can expect when they do NOT show up again on their next scheduled appt they chose - 3-25.

wait around all day for them to NOT to tell us ooooops they can't fix it...they can't find it...they don't have the materials (that was the last chat reps excuse about 30 mins ago) Spent several minutes looking for cl corporate contact info, but they have that well underwraps. This company is one of the worse. IT gets worse as each day ticks a way. And we are at their mercy cuz cl is the only landline service in our area!!!

Feel badly for anyone that has to make their living working for them. cl sssss.

spent 2 days so far waiting for a repair. out of landline service since big SNOW storm 3-14-2024.

chat on 321 at 721AM scheduled tech to come that day. receieved bogus random full of misinformation texts. waited til 427 chat again tossed around to diff depts. people who made up all kinds of info then finally someone stated the truth "no availability." even tho all along no one told us that.

have the chats to prove it too. at 430 was promised tech would come next day. waited for ANY sign email text call that someone was coming. another chat - nope not even a new work order for today.

was on caht from 1224 til 237 then again for a hour +. chat with supervisor mh another promise tech coming today. guess what no tech coming today. cl chose mon 3-25 with out cotacting us until they chose it.

over 8 hrs and 2 days wasted - no income for us - no landline repaired and a bunch of untruths and empty promises. what a bunch of you know what. cannot go to any other company cuz cl is only one in our are.

pit the people who HAVE to work for that company. they good ones deserve better.

E CewMy late wife and me had been customers with this company since 2003. In 2009 we bundled their services to include internet service, Dish service,and telephone service.

The interaction went well until 2020 when the company accused of missing two payments;for February and March of that year. Luckily we had an electronic bill paying thru our local bank. We presented these valid documents to Centurylink; however, they refused to accept them as original(no valid reason given by the.company.. Consequently, we to physically me their representative at our local branch of our bank to physically prove our payments through the bank records???

We did, we thought the problem was solved. Unfortunately, Centurylink began charging us late fees on our monthly payments! I complained to the company for months about this injustice. The company just ignored our complaints.

This was 2021. By 2022 I began to eliminate these late fees charges on my payments for our service(by this time my wife had died) so I was alone in my struggle with centurylink. In 2022 I became fed up with the companies dishonesty. So I filed a complaint with CFPB( The feds consumer protection agency) demanding these false debt payments cease and desist.

Normally most companies will file a response to a consumercomplaint sent tt the CFPB. Centurylink took a different path, they threatened to cut off my internet service!! They claimed that I hadn't paid my bill for Dish service?? (remember my telephone, internet, and Dish service were bundled since 2009) The company falsely claimed that I owed money to for my Dish service?

Up until 2022 the company had never mentioned such a debt until I filed my complaint with the CFPB!! As of 2023 my internet was disconnected.

Iam in my 70's,recently widowed, living in a rural area by myself depending on the internet service for my banking, communication with my family members,and other functions provided by the internet. I pleaded with Centurylink to not proceed with this action. They ignored me and stopped my internet service for over a year!

I filed a complaint with our state PUC. I was told by a representative of the Oregon Public utility commission that the company admitted that my internet bill was not in arrears, but that they did this action to"teach me a lesson!"

As an organization Centurylink is not only Dishonest but INHUMANE!

I absolutely WISH that cox would have just decided to fill up the line under the road for that internet, but instead, quest decided to jump in and do it, which got bought by CL. Ever since that problem happened, everything has been shut down, customer support is absolutely horrible, and conducts a fraud monopoly by using GPT 2.5 to get customer support done, to try and circumvent the problem with their internet.

I am not surprised that this place is going into bankruptcy, even though it robs its customers/tenants.

Hopefully once this thing gets shut down I can go back to something better than this sad excuse for internet. even an insulated potato would do a better job at internet than this company could even fathom doing