PAULA P Xtv
map-marker Seattle, Washington

Charging for 4 pcs equip + continue charge after cancelling!

1. Century link promised internet services.

Spent hours with tech and best I could get was as soon as I got on, got bumped off. SOOO,... I immediately called to cancel services. I was told to fill out the 30 day cancellation notice so I wouldn't be charged.

I did exactly what he told me to do. I did this, was send and HAVE the confirmation notice (received from them). I asked for mailing labels for 2 pieces equipment (don't know why they sent the 2nd but,...) and never received.

2. They continue to charge me for service, late fees and then 4 sometimes 3 pieces of equipment.

I emailed them that I only have 2 (though I am only 1 person with 1 computer) and for return mailing labels or instructions. Nothing.

3. Now they say they are sending me mailing labels (4 months later) but still continue to charge me. The bill is up to $290.

I have talked via email and sent them the cancellation notice (and via phone). Via phone they say they aren't authorized to cancel (talked to about 4 different people then left on hold), via email they keep telling me I never disconnected.

??? It is like I never sent them the cancellation notice that they sent me (4 days after getting the service).

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1 comment
Joey H Wek

Ayame1958,My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having with our company.

If you email me at Joey@***.com I'll be glad to look into the issue.

Make sure to include your name, account information and reference your post here on pissedconsumer.com. Thanks.Joey HCenturyLink Customer OutreachReachout@***.com

Anonymous
map-marker Washington, District Of Columbia

They are complete liars.

Century Link is one of the WORST services i've ever used when it comes to television. Some of my channels freeze, and sometimes, my "playback" services go in and out. When i'm watching a recorded movie, it stops and says that the network is down. This happens 2-3 times EVERY DAY. And also when i called for a technician to come and "fix" my cable boxes, he didn't come till 3 days later. When i called them to see what the problem was, they couldn't find an answer. How are you supposed to run a business if you can't even find the solution to EVERY single problem? Century Link is full of incompetent people, and a bunch of shady liars. I am switching back to Cox Cable. It's expensive, but at least it's worth it.
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6 comments
Guest

Ditto.......after being fed up I called and complained and said I was going to toss them and get someone else. They referred me to their retention department and after one hour on the phone, mostly waiting, I was offered a $30 monthly discount for one year, I agreed.

Two months later and I am still being billed the same $, no discount.

When I called, I was told that there is no such offer showing on my account and they would transfer me over to their retention department for review, I declined.

The same thing happened with Direct TV, after complaining about high cost of TV they said someone would call from their retention department with a loyal customer (10 yrs) discount offer within 3 days.....3 months later and they have not called.

Gehrig Sqn

I haven't gone a day without multiple problems

Guest

They are liars, and they are in bed with their regulators. Why do people have the attitude that business is always right?

They lie, steal our money, and then laugh in our faces when we complain. It is about time that consumers have their voices heard.

Guest
reply icon Replying to comment of Guest-356391

Contact the FCC and file a complaint. I had Century Link for my wireless WIFI for almost 2 years.

The first year I went over 22 days without any service to my WIFI. I literally was on the phone with them every day of those 22+ days. Long story short, their no give a *** non customer service couldn't care less.

All they did was give me the run around and same old song and dance. If I thought I had a snow balls chance in *** to file a small claims case against them, I would.

Joey H Wek

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had. I'll be glad to look into the issue for you. Just email me at Joey@***.com with your name, account information and reference your post here on pissedconsumer.com. Thanks!

Joey H

CenturyLink Customer Outreach

Reachout@***.com

Guest
reply icon Replying to comment of Joey H Wek

Why does my Internet cut off and everyone else that has you're *** service cut off, I'm a Constant Gamer trying to get to the GM Starcraft League, but when I'm losing 50% of my games because of Internet D/C It screws my MMR. You guys are ruining Lives, Careers.

Fix the problem because you know as much as the other guy what is happening, will you fix it no. The only reason you won't because you have monopolized in so many small regions, like mine so you have no choice to go with century link. You want to know what your employees always tell me, it's a problem with the router, would you like a replacement I can sell you one for 60 bucks through centurylink, I've replaced it twice.

Still doesn't fix anything. Dirty *** stealers.

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capelawkevin
map-marker Cape Coral, Florida

Centurylink scammed us

We switched over from Comcast at our business to SAVE money- the salesperson-John Meissner-took the signed contract and disappeared, will not answer calls and we have not received the services promised, Centurylink will not answer calls or emails, so we are out $250.00 we had to pay an outside company to hook our phones to their lines, and we are still paying Comcast for internet service, but being billed from Centurylink, even though they won't conect us to our router...Take extra caution- do not sign contracts with centurylink, DO NOT USE JOHN MEISSNER and if your a Comcast customer, as bad as they are, they are better than Centurylink, at least they answer the phone, eventually.
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drmos T
map-marker Montgomery, Alabama

Centurylink Can you Lie to me Some More Please?

I have had DSL issues for the past month. I foolishly called Centurylink requesting someone to please come check the modem but I was told that the modems almost never go bad please power cycle your modem. When that did not work they decide to send a tech. He comes on a Saturday but only checks the signal to the box on the side of the house. Does not come in (I have inside wire maintenance plan) and leaves. I learn later after calling to find out the verdict that the tech has decided it is inside the home and he said no one was there. I was there all day and saw him but he left before I could get outside to speak to him. Internet is still only working periodically.

Two weeks later it goes out completely I call again. Tech comes out walks in unplugs the cord from the filter plugs it back in and the DSL light goes solid. He pronounces it fixed and leaves. I am not there but my wife is and he tells her he will call later that day to make sure it is working. He never calls, I get home, internet still does not work. I call and I am told a tech will be out there the next day...no one shows up.

I loose it and call up DSL support and explain to them the modem is bad and they have exactly 24 hours to get out there and fix my internet. Tech shows up installs new modem and it works. WOW! Three weeks to get a new modem that fixes the problem. But wait there is more.

I leave to go out of town the next day for four days. I return and no internet. The new modem is now resetting itself every minute. I call Centurylink and say "Hey you know those modems that hardly ever go bad? Well, mine is bad." Okay the customer service person says no problem we will over night it and you should get it the next day. Call tomorrow after 12 noon and get the tracking number. I call the next day at 1 pm and guess what. My brand new shiny modem is still in the warehouse. It has not been sent out yet.

Thanks a lot Centurylink...I love to be lied to...it makes we so happy.

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Loss:
$29
4 comments
Guest

I've never had so much trouble installing internet in all my life. Go to *** centurylink. With all your ***, I'm sure you'll be out of business soon enough.

Bill Trq

We started CenturyLink internet service a couple years ago. Much better than the dial up. The service is "3.0 mbps". Just recently video streaming slowed way down with lots of lengthy stalls. Checked the speed with a bunch of online speed testers and mostly 450-700 KBPS (two did report 1.1 & 1.7 MBPS). I contacted Century Link customer support and was directed to their online speed tester. It reported nothing but 2.9 MBPS for each of the six different server locations available.

I just now installed a real time internet speed recorder. I then ran the CenturyLink speed tester and the download speed it reported was again 2.9 MBPS but the real time internet speed recorder recorded only 414 KBPS (peak)during that test.

This sure looks like fraud to me.

Guest

centurylink is the worst internet/phone service i have seen and joey h from centurylink you can *** a big one

Guest

Drmnos,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the troubles you've had with your service. I'll be glad to look into the issue and see what I can do to help. Just email me at Joey@***.com with your name and account information. Thanks.

Joey H

CenturyLink Customer Outreach

Reachout@***.com

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wyldblossm S
map-marker Genoa City, Wisconsin

Century Link

I have been having issuies with Century link for a year now. I have spoken to several people over the phone trying to have issues resolved and after speaking to four different people in four months, the problems just got worse. No one did what they said they were gpoing to do. I have been over charged, they have been taking my money and not processing it to my account so I am showing past due. They did not fix billing to charge me correctly. Their customer service people are rude and unhelpful. Their supervisors are almost worse than their customer service people. It is impossible to get help in a store from a person. I have spent hours of my cell phone minutes and of my time running around to get bank statements faxed to them to show I paid them. And then when I email them to try to get some help, I get an email back and they said nothing that has anything to do with the problems I have had with the company but instead tried selling me something! That is just ridiculous. Their lack of customer service is disgusting. I am tired of dealing with supervisors or people at the company at all, especially since I can only do so through email or on the phone. I wanted to speak with someone in person who could help me, that is why I went to one of the locations, and I still ended up on the phone with yet someone else who couldnt help me. I chose to discontinue service with them because they are unreliable, dis-organized and not at all personal or helpful to me, and they havent been for the almost 2 years that I have used their services. I gave them too many chances and am still left robbed and unhappy because of their lack of care or concern to make things right.
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6 comments
Guest

Go and check them out on the Better Buisness B sight. This company is a joke, they have been run out of FL for scams, I really wish people would quit buying into them, they are located in Beaverton Oregon and have a office in hollywood calif, they also have one over seas.

The owner has a band name abused romance. He is from some country like Iraq. His manager in Oregon is Omar total *** bag. He treats the women like *** in this company along with this dude named John.

I have come face to face with them, landed a job to spy on what they really do, and trust me the sales dept is horrific.

A chick or maybe she is a dude who knows sat near me, she did nothing but lie on the phone to potential new customers. I can't wait for a class action law suit, I am just going to watch...

Guest

I was interested in switching over to Centurylink. But after i tried to get information if service was available in my area and received different answers every time from Yes, with 10Mbps of service to No and also yes, but only dialup.

No one in the company can give me a straight answer other then they want me to sign up first then they will help. Im sorry, I dont buy anything or sign contracts without getting it in writing first.

Until CenturyLink gets there act together. I wont use them.

Guest

I was offered $10 off per month to sign a year contract. I gladly accepted since I've had the service since January 2010.

Alas - when the discount didn't come through I was told by the knowledgeable representative that this was untrue.

Then they tried to sell me line service in my house. Very dishonest company!

Guest

To date my experience with Century Link by far has been the worst I have ever had with any company during my forty six years of existence. I have been victimized by this company thru deceptive and questionable marketing practices, the classic “bait and switch” and plain incompetence. The amount of time spent and stress this experience has placed upon me is monumental to say the least.

Below please find a time line beginning with my first conversation with their associate Dustin from the Sumter Florida office on Saturday, April 30th, 2011.

4/30/11- I called Century Link to inquire about getting my phone, internet, and tv service switched from Comcast to you. Dustin was the associate on duty and explained the bundled package you were offering and the prices.

Dustin explained that Direct TV would provide their Choice Extra Package for $29.95 for two years net of all discounts and rebates. He explained there would be a monthly DVR service charge of $7 and a $21 fee to have the equipment shipped. He also explained there would be state and federal taxes associated with this. At no time during our conversation did Dustin mention there would be a “lease fee” of $6 a month for the HD Receiver and Regular TV Receiver. This amounted to an additional $12 per month that I was not informed of by your associate. I discovered this charge on my first bill from Direct TV. I immediately called Direct TV and they are currently in the process of investigating this situation by obtaining the taped call I had with Dustin from you to see if he in fact had omitted that critical information from our conversation. I await favorable resolution to this as soon as possible.

Dustin also explained that Century Link would provide 10 mg of internet and unlimited phone for $69.95 per month before any taxes. He said there was a five year price lock with this package.

I agreed to sign up for all three services and in turn called Comcast to let them know I would soon be leaving them.

Dustin set up the installation of all services for 5/3/11. This was confirmed and I was required to be home all day for the technicians to perform their work.

5/3/11- Around 10 am the Direct TV technician came and set up their services without flaw. By noon I had working television. At 4 pm I had not seen the Century Link tech and became concerned. I called the office and was informed that Dustin had made a mistake with the order. My phone number could not be ported from Comcast until 5/11/11 and I would have to wait until then for phone and internet. I was frustrated because that meant I would have to continue services w/ Comcast (bundled package) and pay for both their cable tv as well as Direct TV until the 11th because I could not unbundle Comcast’s services without penalties and be at home yet another day.

5/11/11- I was told the technician would be at my home between the hours of 8am – 5pm. By 4:30pm I had not yet seen the tech and called the office. I was told that the tech would not be coming to my home on this day due to reasons unknown but that he would come on the 12th. Once again I became frustrated because I would have to again remain at home the next day.

5/12/11 – Century Link technician arrived around 9:30 am to install phone and high speed internet. By 12pm Jose had informed me that all was going well and told me to feel free to return all my equipment to Comcast. I did exactly that and Jose finished up at about 3:30pm. Once Jose left I tried out my new high speed internet. I was excited to experience the 10mb service but quickly discovered it was very slow. I ran a band width test and discovered my new internet speed was only 1.2 mb which is 8.8 mb less than what I was promised and agreed to buy. I called the office and they informed me that 1.5 mb was the fastest available to me in my area. I was shocked and said there must be some mistake as I was assured that 10 mb was available to my address by Dustin. I can assure you that I would not have made the change from Comcast if I knew that only 1.5mb was the fastest internet available to me from Century Link. This speed is too slow for anything I do in my house and not acceptable.

As a result of my extreme dissatisfaction with this company I am considering filing complaints with several agencies including the Better Business Bureau, the Consumer Protection Agency, the State of Florida’s Utilities Commission and the State Attorney’s Office.

Guest

Joey, I have been dealing with people from corporate already. They have been "working on" fixing these issues and I ended up calling fox 4 "in your corner", to get them to get century link to get the job done.

I am now waiting on a refund for all the money I overpaid and have been overchared, minus the money I owe. I still feel like I am not being compensated for al lthe WORK I have had to do, and the frustrations.

I am not a stingy person and just wanted this taken care of, but you would think that corprate would want to compensate me somehow to make me happy, but they aren't. SO I still feel the same way about century link as I did before, and I highly doubt that will change.

Joey H Wek

Wyldblossm,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. If you email me at Joey@***.com with your name, account information and reference your post here on pissedconsumer.com I'll be glad to help. Thanks.

Joey H

CenturyLink Customer Outreach

Reachout@***.com

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Anonymous
map-marker Washington, District Of Columbia

CenturyLink: Hm Phone, TV, Internet

Phone line dead for 2.5 days over the weekend; no Customer Serv on weekends. My phone complaint on Monday resulted in an email reply in which they tried to sell me insurance against inside/outside line problems. Turns out the problem was "repair of a cable in the area". The "area" is metropolitan w/aprx. 2 million people. TV picture frequently "freeze frames"; audio and picture not in sync. I can now read lips better than ever. As for Prism: if I want to see a show, why would I walk through 4 rooms instead of sitting down to watch it? Internet often not accessable w/o shutting down computer and disconnecting/reconnected ZyXel USB adapter. Monthly cost high; billing statements are 8 pages long and impossible to read. A plus: no contract to break; no installation or removal fees!!!
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1 comment
Joey H Wek

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having with your service. If you email me at Joey@***.com I'll be glad to look into the issue for you. Be sure to include your name, account information and reference your post here on pissedconsumer.com. Thanks.

Joey H

CenturyLink Customer Outreach

ReachOut@***.com

Anonymous
map-marker Raleigh, North Carolina

The BBB gives Century Link an A+ - what a farse

The BBB gives Century Link an A+. This is by far the worst phone company and possibly the worst company period I have ever had the mis-fortune to deal with.

They are the only game in town in the area where my business operates and they act like it. The real telling part is the lack of integrity on the part of the BBB. I wonder how much Century Link paid to get that rating. Was disconnected on 3 of the 6 calls I have had to make over 2 months to get bill fixed.

The only way I finally made progress was to call investor relations at the corportate office and pretend to be an irrate stock holder. CL is the last company I would buy stock in.

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9 comments
Guest

I agree I been paying full price for speed for a year like I told them who pays full price for half of a service this business lies about the speed talk about unethical but it's a matter of time just like wellsfargo

Guest

They have been horrible to me in NM. I live in the country where this lousy company is of very few Wi-Fi providers.

I had their equipment and needed to replace it after 2 months of usage. The were to bring the new equipment, help me make sure it was installed, pick up the old equipment while here and go. I told them to call when they got to my land. The driver honks the horn and drives off!!!

I finally get to my gate and after 2 hours on the phone, I'm left with yhier *** because they can't contact their own driver to turn back around. They charged me for the property that I have had 2 shipping labels mailed to my address for, and suspended my service because THEY refused to take the payment I have offered many times. CL wants the money for equipment they refuse to receive and I've been more than happy to pay them for the horrid services I've received, yet I sit on equipment I I can't use.

This company needs a lot of work. If anyone invests in them, they are destined to loose all their money!!!

Guest

I have been in apache jun.az.for 3 mo,with onley 20 days service.we have spent over 30 hrs on the phone with tec.reps.my wife just got of the phone with them.for 3 hrs.i don't have this trouble in Minnesota.

Guest

I've been in the same apartment for nearly 11 years. Same phone plan, no long distance, no internet, no voice mail.

I got my bill today, via email (paper will follow).

This months bill has gone up FOUR DOLLARS. That is half an hour of work for me at my job that I have to work now, to pay for something that is exactly the same phone plane.

***

Guest

I have been a customer for 10 years and my computer crashed so I had to cancel my Internet service. Well I was in the middle of my contract so the lady but it in 'vacation hold' so I am not charged a termination fee.

Well I get my bill and they're charging me $9.95/mth for a vacation hold and no one bothered to tell me there was a fee! The supervisor I just spoke to was indifferent and didn't care and basically said I have to pay the vacation hold or early termination fee.

My contract ends in a few months and I WILL NOT be renewing! They have lost a customer FOREVER!!!!

Guest

I am currently having NUMEROUS issues w/ my CenturyLink service. The issues have been ongoing for almost exactly a month.

Local tech agents claim it is a known bandwidth issue that is being worked on.

Call center agents and internet agents claim there are no known issues in the areas, and that my router is the issue (despite the fact I have the same slowness issue when plugged directly into the modem supplied by them.) There are currently no other options in the area other than Satellite, but fortunately a cable company is hoping to be completely moved in by the end of the year. I plan on switching ASAP.

Guest

I couldn't agree with this complaint more. My girlfriend had internet with Century Link.

It's never worked properly, and they told her it was because she needed to upgrade her service. So she did.

Then when it continued to not work she tried to discontinue service only to be told they would charge her $200 for disconnecting service after upgrading her service. A terrible and thoroughly dishonest company.

Joey H Wek

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having and I'd be glad to look into the issue for you. Just email me at Joey@***.com with your name, account information and reference your post here on PissedConsumer.com. Thanks.

Joey H

CenturyLink Customer Outreach

Reachout@***.com

Guest
reply icon Replying to comment of Joey H Wek

Honestly Joey I don't think you can help them, me or the other 2000 unsatisfied customers on here. I wouldn't email you after waiting on hold for hours at a time.

Here's my info. New Mexico, my acct # is 505832****. My contact phone number is 505-712-****. My name is Kristle.

Let's see if you can help or if you're just another CL representative trying to get another sale. Good day to you sir!

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dverch
map-marker Minneapolis, Minnesota

Internet Service failing Consistently

So signed up with DSL over 10 years ago with United Telephone. Never a problem. They become Sprint/United, never a problem. They became Embarq and now they made me switch out their modem and then once in a blue moon had to reset the modem (never had to up to this point). Now comes Centurylink. So you would think as we move forward we get better but guess what, this is not the case. Constant power on/off the modem and I know of 4 family members having same issue (wouldn't take much to get more people if I put something in the local paper). So on a Sat night internet is down. So I give up. Sunday morning it works but for a short time. So I call and then they say 6pm CST it will be back. I call back at 7pm cst and as it is not working and now they tell me that on Tuesday (2days from now) it will be fixed. I was told it is a DNS issue. Everyone I know that has this service is reporting the same problem. I wish everyone the best at Centurylink but will tell you that that anyone in my company that I work at that has 20,000 employees that couldn't resolve a DNS issue would be fired. Centurylink services business and homes and the impact is huge. What ever you do, don't sign up and if you call and complain they will just give you credits and what good is that if you can't do what you are supposed to be doing in this first place. This company has no idea what the internet means to consumers and you are wasting your time by using them or calling them unless you have a lot of free time. Maybe they should think about all the money they have to spend on their customer service and put that money into a good product and they may have something. Just a thought.
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Loss:
$250
5 comments
Guest

I am from NC, about 45 miles from the state capital, Raleigh. My Internet goes out all the time, and I have to reset the router daily, no lie.

I am going to call them tomorrow and raise *** about it. I've had this problem for 2 months now and I'm sick and tired of it

Guest

Terrible service period!!

Guest

:grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin UMADBRO? :roll

Guest

*** *** yeah man and i try to call they delay to fix my service *** SHT

Guest

Totally Agree With You.

Don't sign up with Centurylink Internet Service

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Centurylinksucks
map-marker Raleigh, North Carolina

Centurylink Cannot Provision Service Again.

Centurylink is the only game in town for DSL/Internet service where our lake house is. I use it to hold business meetings and share with my daughter's service groups. We previously had Embarq and had NO ISSUES. Since it is a summer home, we turn the service off in the winter and on in the spring. February of this year, we called to have it turned on. It was supposed to be turned on the following week on Tuesday. Wednesday, we went up there to get set for a meeting we were having there for 25 people over the weekend. When we got there, the internet was not working. As I work for one of the largest internet equipment manufacturers in the world, I do know the basics. Before I called, I had unplugged all the cordless phones. I had recycled the router. I had done a hard reset. All before making the first phone call. After 3 hours on the phone, being escalated to the "highest internet" customer service, they determined that the connection had simple not been provisioned. Next came the other 2 hours of provisioning, and resetting everything. Only to find out that there was a problem at the switching station between my home and the CO. So I was told that someone would be routed out the next day and that I could call back to see what the status was. Next day, when I called, no one knew what I was talking about. I spent another several hours on the phone trying to see if anyone could help. Finally asking to speak to a supervisor, I was told that I would have to wait 24 to 48 hours from the time of the incident to even find out what the status was. And for a communication company, they seemed incapable of picking up the phone (a communication device) to see if someone was doing anything. Finally, that Friday, I called back desperate to make sure we were up and running as I had people coming who would need connectivity. I spent another hour on the phone with their customer service reps who finally got it up and running. That was great until tonight, the 16th of March. This is the date I went back for the first time since a month ago and guess what.... No Internet. And guess what else.... I spent over an hour on the phone to find out that they didn't have the provisioning right. They showed a MAC address in their system that didn't match my DSL modem. And they couldn't fix it. Again, I was assured that it would be up and running to meet my deadline of Friday the 17th, 24 to 48 hours after my call. Again, I need the internet for another business meeting. I only have 16 people coming this time for 3 days. But I have been assured that their highest level of customer service is on the case, their 3 best engineers, Larry, Curly and Moe. As you can tell by the sarcasm, I am not very happy. If they were not the only game in town, I would have switched by now. I am currently looking at contacting Verizon to see if their hotspot solution may be an option. That way I don't have to deal with the old phone company attitude of customer service always waits 24 to 48 hours. Their new slogan should be, "Centurylink, the two dixie cups and a string communications company". At least then, their slogan would equal their service.
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1 comment
Joey H Wek

Centurylinksucks,

Thank you for emailing us at Reachout@***.com. We have researched your issue and provided a response. We apologize for the trouble you have had.

Joey H

CenturyLink Customer Outreach

Reachout@***.com

Anonymous
map-marker Washington, District Of Columbia

Slower speeds and higher bills

Century link is a rotten company. I was paying for the lowest internet speed and up graded to a higher speed that turned out to be the same speed as my lower priced plan. Then they decided to charge me more than what I had agreed to. I decided to cancel my service with them and they were going to charge me for 6 months remaining on the contract that I did not even know existed. I found out that I could put my internet on vacation for up to 6 months and not have to pay the monthly charges for internet but I will still have to pay for the home phone. 6 months from now I'll cancel everything with them.
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1 comment
Joey H Wek

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having with your service. If you email me at Joey@***.com I'll be glad to look into the issue for you. Be sure to include your name, account information and reference your post here on pissedconsumer.com. Thanks.

Joey H

CenturyLink Customer Outreach

ReachOut@***.com

william C Lah
map-marker Decatur, Texas

Century link still the worse

Hate how everytime the sky gets a cloud, internet is off. it is absolutely horrible to play a game online or anything with century link it constantly disconnects and reconnects.

the customer service employees at the call center are very very hang up happy. you tell them the problem they transfer you you go through the same talk with each person and maybe by the 20th transfer you get the right person..other times they hang up.

they never solve anything, have the worse internet. i cant wait till we are done and i can go to back to cable and get decent service..*** even dial up is better

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Loss:
$60
4 comments
Guest

hey century link is not satellite internet it runs through fiber optic lines

Guest

Awful service! I agree that centurylink is hang up happy, they give you the run around with transferring the call then they conviently hang up on you.

Terrible customer service! They have oversold the area here in Decatur Texas and offer no resolution

william C Lah

joey wouldnt help if i did contact you i already switched to a reliable service, on that works on sunny days, one that doesnt cut out in the middle of my midterms, one that is not full of customer service reps that arent knowledgeable about anything. i would cut of my *** before i ever went to century link again...oh and the last bill where they added on repairs and other *** that never came is just wonderful

Joey H Wek

Wclay1988,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having with our service. I'll be glad to help look into the issue for you. Just email me at Joey@***.com with your name, account information and reference your post here on pissedconsumer.com. Thanks.

Joey H

CenturyLink Customer Outreach

Reachout@***.com

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Julie Tyg
map-marker Saltville, Virginia

Century-Link is awful.

I would need three time the space to voice all my complaints about Century Link. I had Embarq phone/internet service until sometime last year when Century-Link became our provider.

NEVER had a problem with Embarq. My first mistake was calling Century Link about a billing problem I was having, this was sometime in late December. While on the phone with the representative she asked me if I would like to upgrade by internet service? Heck, yeah I said - big mistake.

About a week later while working at home on a Thursday afternoon my phone/internet went off. About 10 minutes later I got a phone call from Kenny - who informed me that he had upgraded my internet service and everything was dandy, Kenny hung-up. Well I had no phone or internet service. Thus began my weeks long quest to get my phone/internet service back.

I must have called Century Link 50 times over a 2 week period having to tell the same story over and over each time like the first time. I could go on and on with this tale which includes my phone line being crossed with my neighbors for days,etc. but it would accomplish nothing at this point. The phone finally came back and I was only charged for about $5.00 in long distance calls my neighbor made while the lines were crossed.

It was easier just to collect from her than try to go back to Century Link to correct.

My complaint now is my internet. Ever since they "up-graded" my internet is off and on a million times a day and forget using it from 5pm to 9pm. I called Century Link immediately after everything was back up and running that they told me it was a broadband problem that needed to be fixed in my area.

Now, if they knew there was a problem why would they offer me an upgrade. I work at home and have to have an internet connection.

Comcast is out, they are even worse than Century-Link. What other options are there?

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4 comments
Guest

:grin ,i have issues with century link too,have to call them each month,they have crazy charges that u dont even have service for ,so many pages on web about their unhappy coustomers,unreal,stayed on phone 1.5 hrs this am.

Guest

Have to agree! my internet has slowed way down since the merge. I also Have found if "weird" that when testing speeds from qwests or centry links so called speed test has not been consistant with other speed tests that I have run on my computer.

Bill Trq

We started CenturyLink internet service a couple years ago. Much better than the dial up. The service is "3.0 mbps". Just recently video streaming slowed way down with lots of lengthy stalls. Checked the speed with a bunch of online speed testers and mostly 450-700 KBPS (two did report 1.1 & 1.7 MBPS). I contacted Century Link customer support and was directed to their online speed tester. It reported nothing but 2.9 MBPS for each of the six different server locations available.

I just now installed a real time internet speed recorder. I then ran the CenturyLink speed tester and the download speed it reported was again 2.9 MBPS but the real time internet speed recorder recorded only 414 KBPS (peak)during that test.

This sure looks like fraud to me.

Joey H Wek

Irritatedbeyondmeasure,My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've been having.

I'll be glad to look into the issue for your.

Just email me at Joey@***.com with your name, account information and reference your post here on PissedConsumer.com. Thanks.Joey HCenturyLink Customer OutreachReachout@***.com

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Anonymous
map-marker Jacksonville, North Carolina

Charged for services not rendered

I called in to set up service with CenturyLink. Service rep offered a router as well as modem. Told her I only needed modem, but I had a cutoff date with Time Warner, and needed their equipment prior to that date. Now I hear from them she flagged my account as having my own equipment. I checked my phone line and had no dial tone( don't have a land line). I never got their modem as promised, so I reupped with Time Warner. After 30some days , I get a bill for services. OK, I called in...rep said well no wonder, we never sent you a modem. Told her just cancel everything since they never got my equipment by specified time. Now they are charging me $368. for bills and early termination. They say its my fault for not calling to ask for my equipment again. GEEZ. They credited the early termination for what I never got, but say I still owe for the month I never had access to. Now they will try to blemish my credit rating for what I don't owe...Avoid these crooks!
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Anonymous
map-marker Los Angeles, California

CenturyLink = Worst Customer Service

I've recently have had the misfortune of dealing with the JOKE they call customer service at CenturyLink. I work for a company that processes invoices for every carrier possible in North America and CenturyLink has managed to get the worst reputation out of all the carriers. I submitted a disco request 5 times by email, called over 10 times for status and each time I was told that there was no record of the disconnect request. Finally after 4 months of not paying I received a not so friendly call from Account Receivable asking for there money. I politely told them to cancel the service for non-payment and I would fight with whatever collection agency they send me to...all I can say is I will fight tooth and nail to make sure no client I manage ever tries to use CenturyLink again. The company this happened too is a Law Firm and they were more then happy to back me up!!!
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Loss:
$223
4 comments
Guest

CL = Pathetic Bunch

I received a call from cl saying my billing addy is incorrect and the PO is returning mail.

I PLACED AN ORDER 3 THREE MONTHS AGO AND HAVE NEVER BEEN CONNECTED!

Guest

It seems every month, as a new customer, I'm seeing the overbilling. Of course they advertise the special price on their website and why does it not surprise me that the bill is double.

To make it even worse, I was a Comcast high-speed customer for years with 100 mbps service for same price as what Centurylink bills for 1.5 mbps DSL. Talk about a blatant rip-off and false advertising. If anyone reads this, you do have consumer rights! Email the Attorney Generals office in your state and they are highly efficient at getting these erroneous and fraudulant billing tactics rectified.

I dont like being taken advantage of and neither should anyone else.

This game they play is outdated and, judging by the drastic losses in their yearly revenues, they are still way out of touch with all their customers. It's greed, pure and simple and it's always a bad sign!

Guest

your company is so illiterate that it is really hard to put into words how bad you treat the consumer and us so rude and dumb about the public.

Joey H Wek

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with your service.

I'll be glad to look into the issue for you.

Just email me at Joey@***.com with your name, account information and reference your post here on pissedconsumer.com. Thanks.Joey HCenturyLink Customer OutreachReachout@***.com

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LasVegasCustomer
map-marker Las Vegas, Nevada

CenturyLink Bait and Switch

We were sold a package, beating our current provider. It was to include Prism, internet, and phone. We were confused when DirectTV arrived, but CenturyLink assured us this was correct. Then our CenturyLink installer showed up unannounced, but he never showed when we rescheduled.

We got a bill from DirectTV two days later only to find out that the "package" was to be more than double what we were quoted on the phone. CenturyLink said they would investigate this, but when we followed up two days later, they had "lost" the recording. CenturyLink is holding us completely responsible!

To make matters worse, they changed our phone and internet over without our permission, so our phone service and internet is now not working properly. They also called three days ago to tell us that they would be reassigning our number because they gave us the number for an existing customer. This is confirmed by the multiple calls we get for this family each day. Despite recognizing this problem days ago, CenturyLink has still done nothing.

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3 comments
Guest

Bait & Switch

Called Century Link 3 weeks ago to renew my service and check for and promotions. Was told they could not look at anything till mine expired.

Called on the expiration date, they still could not see anything, called back 4 more times and received a bill for $75.99!!!! I was paying $19.99. Then was informed they could give me a rate of 29.99 for 6 months, 39.99 6 months + $75.99. I asked for the $75.99 taken off and was informed all supervisors are gone I would have to call bac tomorrow.

I just got off the phone and had my choice. Stop service or pay $45 + $39.99 + taxes................what a rip off!!!!

VERY RUDE!!!!! But have no choice because this is the only service here!

Guest

Same issue with bait and switch. I called a few days ago and had a great conversation with sales only to find out they sold me half the service at a 50% increase of the quote.

I sent them this email but doubt that I will get a response: I need you to listen to the sales call that was made a few days ago to upgrade my phone to phone and internet. I was sold: 30.00 credit on my bill. 50.00 credit/debit card mailed to my home. Free install of tech running line from curb to my house.

fed ex the modem to my house so I can save the 59.00 install. 50 Mbps internet. total bill with phone and internet including taxes per month/70-75 dollars depending on the taxes. Your sales team are absolute crooks and I want you to listen to the sales call and tell me that I am wrong.

Only by the luck of the modem not showing up to my house today did i call customer service and this is what i was sold: no credit to my account, no credit/debit card, 125.00 for an install, 105.00 plus taxes each month, 25 Mbps. You should be ashamed of these sales tactics.

bait and switch is disgusting. If you care about your business you will listen to that call and call me back with what you believe happened on that call.

Joey H Wek

LasVegasCustomer,My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had.

If you email me at Joey@***.com with your name, account information and reference your post here on pissedconsumer.com I'll be glad to help. Thanks.Joey HCenturyLink Customer OutreachReachout@***.com

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