CenturyLink
Reviews and Complaints
Charging for 4 pcs equip + continue charge after cancelling!
1. Century link promised internet services.
Spent hours with tech and best I could get was as soon as I got on, got bumped off. SOOO,... I immediately called to cancel services. I was told to fill out the 30 day cancellation notice so I wouldn't be charged.
I did exactly what he told me to do. I did this, was send and HAVE the confirmation notice (received from them). I asked for mailing labels for 2 pieces equipment (don't know why they sent the 2nd but,...) and never received.
2. They continue to charge me for service, late fees and then 4 sometimes 3 pieces of equipment.
I emailed them that I only have 2 (though I am only 1 person with 1 computer) and for return mailing labels or instructions. Nothing.
3. Now they say they are sending me mailing labels (4 months later) but still continue to charge me. The bill is up to $290.
I have talked via email and sent them the cancellation notice (and via phone). Via phone they say they aren't authorized to cancel (talked to about 4 different people then left on hold), via email they keep telling me I never disconnected.
??? It is like I never sent them the cancellation notice that they sent me (4 days after getting the service).
They are complete liars.
Centurylink scammed us
Centurylink Can you Lie to me Some More Please?
I have had DSL issues for the past month. I foolishly called Centurylink requesting someone to please come check the modem but I was told that the modems almost never go bad please power cycle your modem. When that did not work they decide to send a tech. He comes on a Saturday but only checks the signal to the box on the side of the house. Does not come in (I have inside wire maintenance plan) and leaves. I learn later after calling to find out the verdict that the tech has decided it is inside the home and he said no one was there. I was there all day and saw him but he left before I could get outside to speak to him. Internet is still only working periodically.
Two weeks later it goes out completely I call again. Tech comes out walks in unplugs the cord from the filter plugs it back in and the DSL light goes solid. He pronounces it fixed and leaves. I am not there but my wife is and he tells her he will call later that day to make sure it is working. He never calls, I get home, internet still does not work. I call and I am told a tech will be out there the next day...no one shows up.
I loose it and call up DSL support and explain to them the modem is bad and they have exactly 24 hours to get out there and fix my internet. Tech shows up installs new modem and it works. WOW! Three weeks to get a new modem that fixes the problem. But wait there is more.
I leave to go out of town the next day for four days. I return and no internet. The new modem is now resetting itself every minute. I call Centurylink and say "Hey you know those modems that hardly ever go bad? Well, mine is bad." Okay the customer service person says no problem we will over night it and you should get it the next day. Call tomorrow after 12 noon and get the tracking number. I call the next day at 1 pm and guess what. My brand new shiny modem is still in the warehouse. It has not been sent out yet.
Thanks a lot Centurylink...I love to be lied to...it makes we so happy.
Century Link
CenturyLink: Hm Phone, TV, Internet
The BBB gives Century Link an A+ - what a farse
The BBB gives Century Link an A+. This is by far the worst phone company and possibly the worst company period I have ever had the mis-fortune to deal with.
They are the only game in town in the area where my business operates and they act like it. The real telling part is the lack of integrity on the part of the BBB. I wonder how much Century Link paid to get that rating. Was disconnected on 3 of the 6 calls I have had to make over 2 months to get bill fixed.
The only way I finally made progress was to call investor relations at the corportate office and pretend to be an irrate stock holder. CL is the last company I would buy stock in.
Internet Service failing Consistently
Centurylink Cannot Provision Service Again.
Slower speeds and higher bills
Century link still the worse
Hate how everytime the sky gets a cloud, internet is off. it is absolutely horrible to play a game online or anything with century link it constantly disconnects and reconnects.
the customer service employees at the call center are very very hang up happy. you tell them the problem they transfer you you go through the same talk with each person and maybe by the 20th transfer you get the right person..other times they hang up.
they never solve anything, have the worse internet. i cant wait till we are done and i can go to back to cable and get decent service..*** even dial up is better
Century-Link is awful.
I would need three time the space to voice all my complaints about Century Link. I had Embarq phone/internet service until sometime last year when Century-Link became our provider.
NEVER had a problem with Embarq. My first mistake was calling Century Link about a billing problem I was having, this was sometime in late December. While on the phone with the representative she asked me if I would like to upgrade by internet service? Heck, yeah I said - big mistake.
About a week later while working at home on a Thursday afternoon my phone/internet went off. About 10 minutes later I got a phone call from Kenny - who informed me that he had upgraded my internet service and everything was dandy, Kenny hung-up. Well I had no phone or internet service. Thus began my weeks long quest to get my phone/internet service back.
I must have called Century Link 50 times over a 2 week period having to tell the same story over and over each time like the first time. I could go on and on with this tale which includes my phone line being crossed with my neighbors for days,etc. but it would accomplish nothing at this point. The phone finally came back and I was only charged for about $5.00 in long distance calls my neighbor made while the lines were crossed.
It was easier just to collect from her than try to go back to Century Link to correct.
My complaint now is my internet. Ever since they "up-graded" my internet is off and on a million times a day and forget using it from 5pm to 9pm. I called Century Link immediately after everything was back up and running that they told me it was a broadband problem that needed to be fixed in my area.
Now, if they knew there was a problem why would they offer me an upgrade. I work at home and have to have an internet connection.
Comcast is out, they are even worse than Century-Link. What other options are there?
Charged for services not rendered
CenturyLink = Worst Customer Service
CenturyLink Bait and Switch
We were sold a package, beating our current provider. It was to include Prism, internet, and phone. We were confused when DirectTV arrived, but CenturyLink assured us this was correct. Then our CenturyLink installer showed up unannounced, but he never showed when we rescheduled.
We got a bill from DirectTV two days later only to find out that the "package" was to be more than double what we were quoted on the phone. CenturyLink said they would investigate this, but when we followed up two days later, they had "lost" the recording. CenturyLink is holding us completely responsible!
To make matters worse, they changed our phone and internet over without our permission, so our phone service and internet is now not working properly. They also called three days ago to tell us that they would be reassigning our number because they gave us the number for an existing customer. This is confirmed by the multiple calls we get for this family each day. Despite recognizing this problem days ago, CenturyLink has still done nothing.
- Prev
- 1
- ...
- 274
- 275
- 276
- 277
- 278
- ...
- 279
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Ayame1958,My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having with our company.
If you email me at Joey@***.com I'll be glad to look into the issue.
Make sure to include your name, account information and reference your post here on pissedconsumer.com. Thanks.Joey HCenturyLink Customer OutreachReachout@***.com