New Reviewer

CenturyLink incapable of setting up new service

Here's a copy of the email I sent to the CEO of CenturyLink, Glen F. Post Dear Mr. Post, I have spent over a month, and well over 10 hours on the phone to various departments at your company in a vain attempt to get telephone service set up for our new home in...
View full review
View full review
Comment
Helpful 3 Not helpful 0
Report
1 comment
#175635

My name is Joey and I'm with CenturyLink. I'm terribly sorry to read about the trouble you've had with our company. I'll be more than happy to offer my assistance to you. You can email me anytime at Joey@***.com. Just include as many details as possible and we'll be glad to help. Thanks.

Joey H

CenturyLink Customer Outreach

Reachout@***.com

Reply
0 1
ID
#193478 Review #193478 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
New Reviewer

Worst Customer service

I was on teh phone for more than an hour being xfered mutliple times just to be xfered the the first ext I was at. I was hung up on, I was xfered while I was speaking to them.. This is by far the worst customer service I have ever had to deal with... Worse than AOL............ When you call in half of the agents who answered seemed to hate their jobs and not willing to help the customer out. I called into internet support, didnt have my acct number on hand so the agent xfered me to accts receivable just to reatin my account number and be xfered back to internet support to wait for another 20 minutes for help. Come to find out the first internet agaent could have looked up my account by address or SSN. I was given the excuse she didnt have time because I called in durning a busy time!!! WHAT!!! I thought I called CUSTOMER SERVICE!
View full review
Comment
Helpful 3 Not helpful 1
Report
1 comment
#153679

Oceanista,

Sorry to read about the trouble you've had. I'll be glad to help out. Can you email me your name, acct info, and details on the issue. My email is Joey@***.com. Our customer outreach has been helping customer's online for over two years. Please let us know what we can do to help!

Joey H

CenturyLink Customer Outreach

Reachout@***.com

Reply
0 0
ID
#185612 Review #185612 is a subjective opinion of poster.
Location
Maryville, Missouri
Service
Centurylink Internet Service
New Reviewer

CenturyLink has not buried my line like promised.

I moved in my home on February 2010 and became a CenturyLink customer. I was promised good service and no delays. I need my line to be buried. I was promised in April 2010 the issue would be fixed. I have called numerous times but to no prevail. The only thing they...
View full review
View full review
Comment
Helpful 6 Not helpful 1
Report
4 comments
#1977785

I don't Centurylink cares or ever keeps their promise....Sorry service you can't count on them doing what they say they will do

Reply
0 1
View more comments
ID
#184853 Review #184853 is a subjective opinion of poster.
Location
Warrensburg, Missouri
Service
Centurylink Phone Service
New Reviewer

Lied and told me he would save me money!

I am an office manager at a repair facility. I received a call from someone at USBI, who led me to beleive that he was representing Century Link, who is our local and long distance provider. He promised they would save us money on our 5 phone lines, with no additional charges, because we were an existing customer. I was all for saving money for my company, so I agreed for them to make changes. In the following 3 weeks I received my bill and noticed they had charged me $212.50 in third party charges. I was pissed! After many different phone calls, I finally got someone to reversed the charges and my next bill would show a credit. A few weeks later I received my statement that indeed showed my credit! Great! But after reviewing noticed that they had billed me again for the same charges. After 2 hours on the phone, no one I called had any contact info on USBI, and no one could issue the credit on my bill, even though someone did exactly that, the previous month. Why would Century Link put their customers on the line like this! It makes me furious to know that this company is allowing third party companies to scam innocent business and residential customers! Dont we mean anything to you? All customers, get smart and get a third party block on your lines!!!
View full review
Comment
Helpful 1 Not helpful 0
Report
ID
#181553 Review #181553 is a subjective opinion of poster.
Location
Lafayette, Indiana
Service
Centurylink Phone Service
New Reviewer

I hate Century Link - they are incompetent

CenturyLink has to be the worst telephone company EVER!!! They are totally incompetent. If I could get any other phone service I would. When I first got their service 3 years ago I requested that long distance service not be turned on at my house. Now, I need it. ...
View full review
View full review
Comment
Helpful 0 Not helpful 0
Report
23 comments
#547658

:( From my on-line account today I tried to view a bill from June 2012. I received a bill from March 2012 for someone else.

I think phone records are supposed to be private and protected?????

CL is also billing my $50 - $60 more than the agreed upon amount for my bundled package. Hate it!

Reply
0 0
View more comments
ID
#181254 Review #181254 is a subjective opinion of poster.
Location
Tallahassee, Florida
Service
Centurylink Phone Service
Loss
$1
New Reviewer

Centurylinks internet service leaves alot to be desired.

We have had Centurylink internet service for a month now. We are very disappointed with it. Its down more than it works. When we can get on, you are lucky if you can stay on for 10 minutes. Their repairmen have been out twice to solve the problem, but as soon as they pull out of the drive way the internet goes down again. You can never get on the internet when you want. I dont recommend this service to anyone. When it does work, it is very fast. I think the server they use is insufficient for the major task it is trying to handle.
View full review
Comment
Helpful 1 Not helpful 1
Report
2 comments
#477204

You don't get what your paying for. if your paying for 3 megabits per sec.

your lucky if you 1 megabit per second. for the $39.00 a month you pay for.

If you call them, they want to sale you, more service. they can't take care of what they have now.

Reply
0 0
#229587

My law firm is investigating complaints received from consumers from throughout the United States against CenturyLink for promising internet download speeds that it regularly cannot provide. Consumers have complained that the company engages in false and misleading advertising claiming it can provide "a connection that’s 100% yours, 100% of the time" when, in fact, customers are regularly provided slow or no download ability. If you or anyone you know would be willing to talk to our lawyers as part of our ongoing investigation, please contact Clayton or Brian at: halunen@***.com or phone at: (612) 605-**** Thank you.

Reply
0 0
View more comments (1)
ID
#177939 Review #177939 is a subjective opinion of poster.
Location
East Moline, Illinois
Service
Centurylink Internet Service
New Reviewer

Centurylink incompetentes, ladrones, cargos extras sin autorizacion

CENTURYLINK nunca ordenen internet de esta compania, nadie te dice nada sobre algun contrato y derrepente te llega el bill *** un contrato de un ano, y si lo quioeres cancelar 100 dolares, ademas el servicio es pesimo y la internet es super lenta. incompetentes,...
View full review
View full review
Comment
Helpful 2 Not helpful 0
Report
2 comments
#1148341

Felicia adios!

Reply
1 0
View more comments
ID
#169915 Review #169915 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Centurylink Internet Service
Loss
$120

Century link - incompetent liars

After being lied to twice about their service and the price. I cancelled service before it was set up only to be billed for their mistake. I received absolutely no service from them, yet have been turned in for debt collection because of their mistake. I have now...
View full review
View full review
Comment
Helpful 44 Not helpful 3
Report
107 comments
#755831

Agreed--wow. This company has the worst customer service I have ever experienced.

Rude reps, who cannot help with anything. When I had active service with them, I would have hold times of 15-20 minutes before I could speak to anyone, just to discuss or pay my bill. Then I would speak to someone who could not find my account in Phoenix, OR. They would confirm my information, sound confused and then put me on hold for another 5 minutes.

Then they would come back on and ask me something like "Sir, where is your account located? I am unable to find it in our system." This is for real--and not just once--every time I called over a 6 month period of service!!

I canceled my service before moving up to Portland in October with my wife, and we left our equipment for my father-in-law to return. He did not know where to drop the equipment, so I called Centurylink toward the end of November to get an address.

Around the same time, I received an email notice that a bill had been returned to them, due to an incorrect billing address. Every customer service rep I spoke to told me they must "confirm my account" before they could do anything for me--including getting a return address for my equipment. The information needed to confirm my account was on the paper mail they sent me to my prior address, but in order to change my address or access my account, they needed the acct # and confirmation # printed at the top of the bill. It was like Groundhog's Day--I would endure as much stupidity as I could from each customer service rep until I was overcome with frustration and called back later when I was calmer.

First of all, why do I have to confirm my account to get a return address and secondly, it's not a matter of National Security--I just want to pay my bill and return my equipment. Unless you enjoy dealing with mind-numbing stupidity and incompetence, avoid this company at all costs!!

Reply
0 1
View more comments
ID
#163858 Review #163858 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Service
Centurylink Deal